Resume

Sign in

Manager Office

Location:
Atlanta, GA
Posted:
May 17, 2020

Contact this candidate

Resume:

-

Joamanda Wright

Address: *** ******** **** ******, *******, Georgia 30024

Contact number: 205-***-****

Email: adc9nl@r.postjobfree.com

Summary

Highly skilled and qualified leader with proven strengths in customer service. Excellent reputation for providing administrative support, resolving problems, improving company satisfactory, and showcasing overall department improvements while possessing the ability to offer an unmatched commitment to my colleagues.

Skills

Analytical, detail-oriented with strong leadership skills and works diligently on long, tedious assignments

Maintains excellent interpersonal communication skills, time management, and problem-solving skills.

Excellent organizational skills

Great multi-tasker and possess the ability to prioritize

Ability to file and scan documents

Ability to work independently with little to no supervision

Ability to remain professional always

Technical report writing/scheduling

Possess operational and technical skills

Proficient in Microsoft Office: Word, Excel, PowerPoint, Spreadsheet, Outlook, Adobe, Office Equipment

Performance Management, Tracking, Data Entry, and Evaluation

Patient relation skills

Excellent attention to detail

Certified in OSHA and Health Regulations

Record keeping and medical knowledge

Self-starter and coordinator

Punctual, reliable, works well under pressure

Experienced with department projects/presentations

Experience

TECHNICAL SUPPORT REPRESENTATIVE APRIL 2019 to Current

COMPUTER GENERATED SOLUTIONS

FULL TIME

Job Accomplishments:

Answered incoming calls from Lenovo customers who experienced technical difficulties with their computer devices.

Promoted to the HL Department were issues were reported and handled by email based on the customers warranty and their device was fixed.

Also, work with the chat team to fix other ongoing issues.

Help customers identify and resolve problems with products by phone or through email.

Escalate complex problems to appropriate staff member or department.

Guide customers through the installation, trouble shooting, and updating of software and hardware.

Performing administrative and clerical duties, such as filing paperwork, when necessary.

Communicate with colleagues, continue educations, or participate in professional

organizations and conferences to keep abreast of development in the field.

DIRECT SUPPORT PROFESSIONAL MAY 2016 to SEPTEMBER 2018

THE ARC OF JERFFERSON COUNTY

FULL TIME

Job Accomplishments:

Helped individuals with development disorders.

Helped with their day-to-day activities/living.

Cooked, cleaned, ran errands, gave out medication, and assisted with other necessities for them.

Monitored individuals throughout the day to ensure they were doing what needed to be done by behaving correctly and being productive.

Took individuals on outings and went to doctor’s appointments with them when needed.

Analyzed problems and determined effective resolutions or developed recommendations for action by supervisor.

Support departmental projects following up on pending details and coordinating work with other team members.

Coordinated complex activities between departments and outside parties to ensure requests were carried out and activities completed.

Helped new employees with training on department policies, computer system, and problem-solving through critical analysis and thinking.

BEAUTY ADVISOR NOVEMBER 2014 to MAY 2016

MACY’S

FULL TIME

Job Accomplishments:

Worked as a Beauty Advisor in the Estee Lauder department.

Assisted customers with their skincare and makeup needs.

Educated customers on different products they were interested in.

Helped with finding the right shade when searching for the perfect foundation of their skin.

Encouraged customers to try different products that would help ease their skin difficulties.

Encouraged them on opening the store credit card for future promotions and discounts.

Helped customers with saving and earning points for percentages/monies off their purchases.

Worked the Lancôme, Clinique, perfume, and cologne counter.

Helped new employees with training on department policies, computer system, and problem-solving through critical analysis and thinking.

RECEPTIONIST AUGUST 2011 to AUGUST 2014

MILES COLLEGE

FULL TIME

Job Accomplishments:

Worked in the Student Affairs department of Miles College.

Signed students in for them to be able to speak with an advisor.

Ran errands, faxed, emailed, and ran copies of important documentation.

Helped students with their schedule for each term.

Distributed subsequent correspondence as needed and followed up on action items to ensure completion.

Prioritized, received, and screened visitors and telephone calls.

Helped new employees with training on department policies, computer system, and problem-solving through critical analysis and thinking.

Read and filtered corporate email, serving as first line of customer support.

Self-starter that can work independently or with a team while adapting to the fast-paced office while juggling multiple tasks simultaneously.

CUSTOMER SERVICE REPRESENTATIVE JUNE 2009 to AUGUST 2011

AMERICAN LIFE INSURANCE COMPANY

FULL TIME

Job Accomplishments:

Carried out the day-to-day activities involved in the operation of the division, within the

overall boundaries of policies, procedures, and departmental protocols.

Attend office meeting monthly/quarterly.

Triage calls appropriately, took into consideration the extent of emergency or priority of the call, took messages, followed through with each message ensuring that the staff member had received the information and provided routine information to callers.

Screened incoming calls, serving as first line of customer/vendor support, escalating critical issues to executives.

Called the customers to set up appointments for insurance and for others who already had insurance.

Called customers for missing payments and to set up payments plans, renewals, and for launching a new policy.

Insurance and ICD-10 coding/billing, claims experience, co-payments, knowledge, and

experience with pay for performance incentive programs.

Helped new employees with training on department policies, computer system, and problem-solving through critical analysis and thinking.

Prepared documents for billing, encounters, enters data, ensures that referrals and authorizations were received, etc.

Managed electronic and hard copy filing systems and resolved administrative and or office problems.

Worked with department staff to research, identify and provide solutions to client and insurance company inquiries.

Conducted and verified research with knowledge and experience of office policies and procedures.

Self-starter that can work independently or with a team while adapting to the fast-paced office while juggling multiple tasks simultaneously.

Education

Sylacauga High School

High School Diploma

Graduated: May 2009

Miles College

Criminal Justice Major

Bachelor’s Degree

References

Jean Dickerson: Miles College

Student Advisor. 4 years

205-***-****

Laterri: The Arc of Jefferson County

Human Resource Manager.

205-***-****

Leon Foster: Applebee’s

Manager. 3 years

205-***-****

Catrina Harrison: Trina Taxes

Self-employed. 10 years

256-***-****

Christy Jones: Macy’s

Department Manager. 2 years

205-***-****



Contact this candidate