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Customer Service Engineer

Pleasanton, CA, 94566
May 16, 2020

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Shari Wiley

**** ******* *****

Livermore CA ****0



To secure a responsible career opportunity, where I can fully utilize my resourceful experience and documentation skills, while making a significant contribution to the success of my employer.

Skills & Abilities

Exceptional strong background in Engineering Documentation including the ability to remain flexible and calm in high pressured and continually changing situations. Excellent Customer Service skills, proven success in driving customer satisfaction, exceptional interpersonal skills.


EW PARTNERS, INC. – 5/2016 to 6/2019

HR / Onboarding Coordinator, Pleasanton Ca

A full service human resources consulting firm, offering a full range of HR Services

Client payroll prep (onboarding new clients) scanning all HR documents

Manage client timesheets for setup in external payroll Paychex’s system

Setup of employee’s benefits

Onboarding new client

Reconciliation of insurance benefits billing

401k, and labor distribution

Manage and track client invoices

Cash Handling

Answering and directing calls

Mail Services

HEARTLAND/OVATION – 1/2014 to 12/2014

Payroll Onboarding Specialist, Pleasanton Ca

Payroll Startup platform that provides payroll services

Review faxed/emailed application packets for accuracy and completeness.

Evaluate client documents to ensure they meet criteria.

Determine if all data requirements are present and in order to complete.

Work closely with Sales to gather required documentation to board then move to implementation.

Accurately track all new and existing clients in CRM and CFA systems.

Work to make sure all Sales and Client boarding inquiries are resolved.

NORDSTROM Department Store – 4/2009 to 1/2014

Web Fulfillment Team Member (Seasonal)

Fulfill on-line customer web orders and complete all inventory processes accurately.

OPTISOLAR, INC. – 3/2007 to 11/2009

SR. Engineering Documentation Specialist, Hayward Ca

Large-scale solar farm Startup

Managed multiple tasks and assignments related to ECOs, MCOs and ECR process in Agile.

Created new commercial, fabricated and assembly part number in Agile with a major emphasis on the detail auditing of submitted changes.

Cross-trained new staff personnel and functional teams.

Worked in conjunction with component engineer and operations to audit and maintain AML database in an effort to setup and streamline part number searches in Agile.

APPLE COMPUTER, INC. – 6/1989 to 7/2004

SR. Engineering Documentation Configuration Analyst, Cupertino Ca

Entry and maintenance of all product documentation, as well as, ensure timely, thorough,

and accurate release of change orders, and development change orders processed through

documentation control’s PLM and ERP databases.

Ensure processes for maintaining controlled quality system and product documentation in

Electronic format (e.g. drawings, procedures, bills of materials, specs and etc...) are well

defined to meet company business management system requirements. Work with specific

cross-functional development and technical personnel within a R&D environment. Support

Team/customers in meetings with a targeted product launch schedules.

Ensure all electronic documentation are archived in an expedient manner.


Colby-Sawyer College – San Jose – Certificate in Business - 1979


Provide on request

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