Owobu Martha Igbinijesu
OWOBU MARTHA IGBINIJESU
LinkedIn: https://www.linkedin.com/in/martha-owobu-a832ab160 CAREER SUMMARY
A budding Human Resource Management entry level Professional seeking an opportunity where experience in staffing, employee relations, project management, and effective communication skills will enhance overall strategic plan and direction of the organization. EDUCATIONAL BACKGROUND AND CERTIFICATIONS
E-Learning College (Massive Open Online Course) UK 2020 Diploma in Management
E-Learning College (Massive Open Online Course) UK 2020 Certificate in Human Resource and Leadership Management University of Benin, Benin City 2015
B.Sc. International Studies and Diplomacy
Chartered Institute of Personnel Management (CIPM) (In View) Certified Personnel Manager
Alison.com Online institute 2020
Introduction to Human Resource Management Certificate WORK EXPERIENCE
The Children’s Practice, Lagos 2019-Till date
Customer Service Representative
Always demonstrate sound initiative to resolve customer complaints via phone, emails, and/or social media and developed feedback relay to the team.
Engage and influence staff consultation to access better ways my team could better deliver on our tasks using industry tailored and cost-efficient strategies which in turn has reduced staff attrition by 60%.
Formulate and take payment information and other pertinent information such as addresses and phone numbers to make for better database for business insights in a manner that reduce customer reach out calls by half.
Owobu Martha Igbinijesu
Utilize computer technology to handle high call volumes and manage internal processes and guide colleagues on best practices to improve efficiency overall.
Often work with service manager to ensure client and staff service delivery. GEEPEE Industries Limited, Lagos 2018-2019
Front Desk Officer/Human Resource Assistant
Maintained internal security and telecommunications system for effective processes within the organization through training and shadowing my superiors.
Oversaw the completion of compensation and benefit documentation.
Interfaced between visitors by maintaining employee and department directories for easy filing and increased efficiency by 20% in the first 3 months of entry.
Maintained security by following procedures while innovating on the existing processes and working with teams.
Maintained HR calendar, Scheduled meetings, interviews, and maintained agendas and acted as point of contact between clients and management.
Constantly understudied the Human Resource manager and assisted with filing and other talent management engagements especially with expatriate hires to fast track processes by 80%.
Processed payroll and resolved payroll errors and assisted with performance management procedures.
Liaised and delivered continued support among work teams by documenting and communicating actions, irregularities, and continuing needs in an analytical manner.
Maintained digital and electronic records of employees,clients and vendors. ACHIEVEMENTS
Awarded the Most Vital Staff of the year 2018.
Effective communication/Active listening
Building Relationships with Customers and Colleagues.
Sound Emotional Intelligence
Sound ability to use Microsoft Office tools
Will be provided on request.