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Customer Care Digital Marketing

Location:
Lagos, Nigeria
Posted:
May 17, 2020

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Resume:

ENOH MICHEAL ANTHONY

No. *, Dele Araoye Street, Off Osemene Close, Beesam junction,

Local Airport Road Ikeja.

Phone: 080******** Email: adc95j@r.postjobfree.com OBJECTIVE

To work in a reputable organization where values of diligence and integrity are appreciated and contribute towards the attainment of goals of the organization. PERSONAL DATA

SEX: Male

MARITAL STATUS: Single

STATE OF ORIGIN: Akwa – Ibom

NATIONALITY: Nigerian

PERSONAL ATTRIBUTE:

Ability to work under little or no supervision

Ability to work with people from different background

Ability to work under pressure

Goal oriented person

Communicates effectively

Ability to negotiate smartly

Analytical minded

SPOKEN LANGUAGE:

English

Yoruba

HOBBIES:

Work and Meeting People

QUALIFICATION & CERTIFICATE:

S.S.C.E

B.sc Geography

Fundamentals of Micro Lending & Risk Management

Microfinance Certification Program (in view)

SCHOOLS ATTENDED WITH DATE:

Microfinance Certified Member (MCIB)

CRC Credit Bureau Financial Education Centre. 2020

Obafemi Awolowo University, Ile-Ife, Osun State 2007 – 2013

Nigerian Airforce Secondary School, Ikeja, Lagos State 1999 – 2005

Nigeria Airforce Primary School, Ikeja, Lagos State 1996 – 1999

Federal Airports Authority Of Nigeria Staff School, Ikeja, Lagos State 1993 –1996 WORKING EXPERIENCE:

Wanabils Global Enterprise

Client Relationship Manager/Sales/Operations Lead(e-commerce) 2018 – Date

Functions:

*Marketing,assessing and processing prospective client's request.

*Participating actively in product monitoring,communicating with merchants,vendors to ensure a smooth delivery processes.

*Quick resolution and proper attention to client's need via phone calls and emails.

*Identification and mitigation of all risks specific to each client orders and making recommendations to the other departments.

*Maintaining good customer relations and client retention,recording and storage of information provided.

*Fostering and contributing towards maintaining good team spirit and inter-personal relationships amongst team members.

*Making both inbound,outbound calls to clients and escalating appropriately as at when due in order to maintain good customer satisfaction.

*Making sure all transactions and accounts are balanced and reconciled at the close of every business day from the various payment platforms and e-channels.

*Participating in sales and marketing campaigns online(via digital marketing) and offline(via advertisements) in order to increase customers and patronage. AB Microfinance Bank

Credit&Risk Analyst 2016 – 2018

Functions:

*Managing client portfolio(assets&liabilities) through the use of both LRM&CRM software.

*Direct marketing of the bank's loan&deposit products.

*Risk analysis&management.

*Loan recovery&repayment monitoring.

*Financial analysis consisting of quantitative and qualitative assessments.

*Client relationship management

*Client loan and deposit adviser

Achievement of given work and target before deadlines. Federal Airport Authority of Nigeria

Airport Duty Officer (NYSC) 2015 – 2016

Duties:

*Coordinated and monitored all airport operations

*Supervised all services rendered by the various airport units

*Made sure that passengers are smoothly facilitated into the aircraft

*Ensured the efficient handing of all baggages and light cargo by adhering to international air transport rules,standards and regulations. MultiChoice

Customer Care Officer 2016 (short term

contract)

Functions:

*Telemarketing to clients.

*Making outbound calls,cross-selling and up selling the various products&services.

*Listening and escalating customer complaints during in-bound calls.

*Processing client's request timely and ensuring customer satisfaction.

*Storage and updating of customer information and records. ADIMU VENTURES

Customer Care Agent (Internship) 2008 – 2012

Duties:

*Handling of customer complaints

*Data collection

*Sim activation

REFEREES:

Mr. Dennis Okogwu

Domestic Terminal Operations Officer

Federal Airport Authority Of Nigeria,

Murtala Muhammed Airport Road,

Ikeja.

Lagos State

Tel: 081********

Hon. Ekanem Ini Willie

Fmr Vice-Chairman,

Eket Local Government Area,

Eket, Akwa-Ibom State

Tel: 080********



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