ENOH MICHEAL ANTHONY
No. *, Dele Araoye Street, Off Osemene Close, Beesam junction,
Local Airport Road Ikeja.
Phone: 080******** Email: firstname.lastname@example.org OBJECTIVE
To work in a reputable organization where values of diligence and integrity are appreciated and contribute towards the attainment of goals of the organization. PERSONAL DATA
MARITAL STATUS: Single
STATE OF ORIGIN: Akwa – Ibom
Ability to work under little or no supervision
Ability to work with people from different background
Ability to work under pressure
Goal oriented person
Ability to negotiate smartly
Work and Meeting People
QUALIFICATION & CERTIFICATE:
Fundamentals of Micro Lending & Risk Management
Microfinance Certification Program (in view)
SCHOOLS ATTENDED WITH DATE:
Microfinance Certified Member (MCIB)
CRC Credit Bureau Financial Education Centre. 2020
Obafemi Awolowo University, Ile-Ife, Osun State 2007 – 2013
Nigerian Airforce Secondary School, Ikeja, Lagos State 1999 – 2005
Nigeria Airforce Primary School, Ikeja, Lagos State 1996 – 1999
Federal Airports Authority Of Nigeria Staff School, Ikeja, Lagos State 1993 –1996 WORKING EXPERIENCE:
Wanabils Global Enterprise
Client Relationship Manager/Sales/Operations Lead(e-commerce) 2018 – Date
*Marketing,assessing and processing prospective client's request.
*Participating actively in product monitoring,communicating with merchants,vendors to ensure a smooth delivery processes.
*Quick resolution and proper attention to client's need via phone calls and emails.
*Identification and mitigation of all risks specific to each client orders and making recommendations to the other departments.
*Maintaining good customer relations and client retention,recording and storage of information provided.
*Fostering and contributing towards maintaining good team spirit and inter-personal relationships amongst team members.
*Making both inbound,outbound calls to clients and escalating appropriately as at when due in order to maintain good customer satisfaction.
*Making sure all transactions and accounts are balanced and reconciled at the close of every business day from the various payment platforms and e-channels.
*Participating in sales and marketing campaigns online(via digital marketing) and offline(via advertisements) in order to increase customers and patronage. AB Microfinance Bank
Credit&Risk Analyst 2016 – 2018
*Managing client portfolio(assets&liabilities) through the use of both LRM&CRM software.
*Direct marketing of the bank's loan&deposit products.
*Loan recovery&repayment monitoring.
*Financial analysis consisting of quantitative and qualitative assessments.
*Client relationship management
*Client loan and deposit adviser
Achievement of given work and target before deadlines. Federal Airport Authority of Nigeria
Airport Duty Officer (NYSC) 2015 – 2016
*Coordinated and monitored all airport operations
*Supervised all services rendered by the various airport units
*Made sure that passengers are smoothly facilitated into the aircraft
*Ensured the efficient handing of all baggages and light cargo by adhering to international air transport rules,standards and regulations. MultiChoice
Customer Care Officer 2016 (short term
*Telemarketing to clients.
*Making outbound calls,cross-selling and up selling the various products&services.
*Listening and escalating customer complaints during in-bound calls.
*Processing client's request timely and ensuring customer satisfaction.
*Storage and updating of customer information and records. ADIMU VENTURES
Customer Care Agent (Internship) 2008 – 2012
*Handling of customer complaints
Mr. Dennis Okogwu
Domestic Terminal Operations Officer
Federal Airport Authority Of Nigeria,
Murtala Muhammed Airport Road,
Hon. Ekanem Ini Willie
Eket Local Government Area,
Eket, Akwa-Ibom State