Larry Unverzagt

719-***-**** adc953@r.postjobfree.com

PROFESSIONAL SUMMARY

Service-oriented Manager with extensive experience in leadership, recruitment, and training seeking a change of career to the IT industry: Current student with previous experience teaching advanced computer concepts

CERTIFICATIONS/SKILLS

CompTIA Systems Support Specialist, 2/2020

CompTIA Linux+ Certified, 2/2020

CompTIA Certified A+, 11/2019

CompTIA Certified IT Fundamentals+, 08/2019

MS Word and MS Excel

Skilled Leader, superb Recruitment and Training/Coaching capabilities

Acclaimed Customer Service and Resolution Solver

Detail- and Results-Oriented

Effective Time Manager and Multi-Tasker

Previous Advanced Computer Operations Instructor for NCO Academy (1991-1996)

Credited 30 hours at PPCC for computer classes taken in military (1996)

Certified Public Speaker for NCO Academy (1991-1996)

EDUCATION

July 2019 to Present: Computer Systems Technician Cert., IntelliTec Colleges, Colorado Springs, CO

EXPERIENCE

11/2009 to Present: Advanced Auto Parts - Colorado Springs, CO

Commercial Parts Pro - accepted position 06/2016 to accommodate move to Woodland Park:

Grew parts business by 21 % from 2017 to 2018

Signed up five new garages in 2018

Recruited and hired almost 20 new team members, training several for promotion to Parts Pro

General Manager from 02/2013 to 05/2016, and achieved the following:

Top Store Award for Best Controlled Profit for the 2nd Quarter, 2014

Achieved overall store sales goals in 2015 by 14%

Decreased store shortage from @ $14,000 in 2014 to $1000 in 2015, a 93% reduction

Hired and coached approximately 10-20 team members, four of them to higher positions

Developed and maintained excellent customer relationships, earning repeat business

Identified and troubleshot Do-it-Yourself (DIY) projects for customers

Assistant Manager 11/2009 to 02/2013:

Promoted to GM

12/2008 to 11/2009: Aamco Transmissions & Total Car Care - Tacoma, WA

Center Manager for an auto transmission and repair shop, and accomplished the following:

Recruited and trained 15 store employees

Recommended strategic plans for customer satisfaction and retention

Maximized operational performance through help desk resources and technical advice

Used customer surveys and focus groups to improve business and solve any problems

VOLUNTEER WORK (02/06 to Present)

Veteran Director at Sacred Hoop Ministries: Native American History Speaker (CO, IL, and KS)

Story Teller at local long-term care centers, especially for Alzheimer’s patients

Master of Ceremony for NCO graduations

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