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RAMIZAN V. AQUINO

Manchester ** Block 2 Lot 27, Lancaster Estates, Gen. Trias, Cavite

adc93y@r.postjobfree.com

Phone Number: +63-915-***-****

WhatsApp Number: +63-915-***-****

Viber Number: +855 ***-**-**** or +63-915-***-**** Skype: https://join.skype.com/invite/hE70nRfZOCvJ

PROFILE

Highly motivated and energetic with good negotiation and communication skills, a strong ability to focus on solution sales and building client relationships including a background on account and project management for a telecommunications infrastructure provider, call center operations, traning and performance development, enterprise sales, and customer service.. WORK RELATED SKILLS

• Leadership Core Skills

• B2B Sales

• Strategic Planning and Implementation

• Operations Management

• Negotiation Skills

• Organisational Skills

• Classroom Facilitation Skills

• Time Management Skills

• Performance management and review

• Performance Development

• Strong Interpersonal and Communication Skills

• Staff & Business Development

• Customer Relations Management

• Project Management

• Excellent Planning Abilities

• Flexibility and Adaptability

Professional Experience

April 2, 2019 – April 18, 2020

Account Manager

Sales/Marketing Department-Cambodia Fiber Optic Communications Network Develop long term business relationships with multiple business clients and stakeholders; Lead point of contact for all account specific matters; Identify and communicate clients’ telecommunication infrastructure needs and requirements; Sales generation among client accounts including upselling and cross-selling; Sales and Communications training for Sales and Marketing Department; Managing high value transactions and projects;

Client account management, including negotiating contracts and agreements to maximize profit; End to End ISP and telecommunications infrastructure projects regarding FTTx, Telco Ring Connections, etc. February 26, 2019 - April 1, 2019

Public Relations

Philippine Fiber Optic Cable Network

Coordinate with local and national government offices; Planning, developing and implementing strategies

March 29, 2018 – February 23, 2019

Customer Service Operations Supervisor

TaskUs

Setting goals for performance and deadlines in ways that comply with the company's plans and vision; Organizing work flow and ensuring that employees understand their duties delegated tasks; Monitoring employee productivity;

Providing constructive feedback and coaching

September 30, 2016 – March 29, 2018

Training Specialist-Learning and Development Department TaskUs

Basic English, customer service and soft-skills training; Identifying agents’ areas for improvement;

Analysis on agent performance in regards to customer handling and Language application; Providing feedback and coaching;

Special Projects Production;

Process Improvement

November 28, 2013 – September 15, 2016

Real Estate Executive Virtual Assistant-Sales Transaction Coordinator MyOutdesk.com

Transaction Coordinator

Make sure scheduled meetings and inspections are attended to Proofread contracts and/or addendums

Make sure all deadlines are met

Communicate with all parties involved in the transaction Schedule and coordinate closing process

Client care

Appointment Setting

Handle customer complaints/inquiries

Schedule and coordinate closing process

Leads Generation

Managing Client’s Database

Preparing Buyer/Seller Packages

Administration and Communication

Create formal documents

Maintain all software/IS systems

November 19, 2012 –November 20, 2013

Lead Sales Trainer-Quality Assurance Analyst

Admerex Solutions Inc.

New hire induction training;

Product and process specific training;

Classroom management and facilitation;

Analysis on trainee performance during production nesting period; Quality monitoring;

Feedback and coaching;

Positive reinforcement;

Special Projects Production;

Organizing training curriculums and achieving learning objectives; Creating Training modules and materials;

Improvement of sales output through skills development and process modification; June 19, 2012 – September 27, 2012

Product/Sales Trainer- Sony Sales and Customer Care Synnex-Concentrix

New hire induction training;

Product and process specific training;

Classroom management and facilitation;

Analysis on trainee performance during production nesting period; Providing feedback and coaching;

Positive reinforcement;

Special Projects Production;

Organizing training curriculums and achieving learning objectives; Creating Training modules and materials;

September 12, 2009 – July 19, 2011

Lead Training Specialist-Performance Management Training Team- Microsoft General Assist and Microsoft Store Sutherland Global Services

Basic English, customer service and soft-skills training; Product and process specific training;

Identifying agents’ areas for improvement;

Analysis on agent performance in regards to customer handling and Language application; Providing feedback and coaching;

Special Projects Management;

Organizing training curriculums and achieving learning objectives; Handling of the team’s administrative tasks (scheduling, payroll, disputes, etc.) February 2, 2009 – September 12, 2009

Customer Support-eBay UK Top-Buyer

Sutherland Global Services

Customer Service;

Dealing and addressing customer needs;

Customer relationship management and development

February 2004 – December, 2008

Proprietor-Tattoo Shop

Payroll;

Financing;

Shop management

December 1998 – December, 2002

Electrician-United States Navy

Shipboard electrical maintenance

Generator Switchboard Repair

Degaussing maintenance

Basic military duties (sentry, rescue, etc.)

EDUCATION AND CREDENTIALS

2017- Present

Immaculada Concepcion Colleges

Business Administration-Major in Management (Online Modular College Curriculum) 2002 – 2004

Mt. San Antonio College

Radiologic Technician

FLUENT LANGUAGES

English Tagalog

CHARACTER REFERENCE

Upon Request

Contact this candidate