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Central Business Office Manager overseeing a 37 member AR staff.

New Port Richey, FL
May 15, 2020

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**** ******** *****, ******* ** 34655 727-***-****


Energetic, self-motivated leader with a solid history of analyzing and evaluating financial data in order to compile concise professional reports and presentations. My ability to multitask, prioritize and delegate responsibilities in an efficient and effective manner has been a key ingredient in my meeting ongoing deadlines and expectations. I am proud of my proven track record of success in influencing both internal and external parties by utilizing my excellent communication skills to successfully foster business relationships. I have demonstrated a professional demeanor with outstanding interpersonal and leadership qualities which has served me well in creating a healthy work environment while achieving individual, team and organizational goals. My record is that of being a team player who is attentive to detail and consistently produces accurate and quality results.


ENCOMPASS HEALTH 05/2015 to 03/2020

Central Business Office Manager

Lead three A/R teams comprised of 37 associates which are responsible for 69 of the 103 facilities that the organization oversees nationwide for a total A/R of $159M.

Own accountability and responsibility for all department results related to billing, collections, cash handling, financial counseling, bad debt review, projects, and hospital education/quality assurance.

Achieve quarterly goals established by the corporate office of 98% cash collection. Quarterly goals have been met or exceeded without exception since joining the organization.

Identified and resolved problems, determined root cause, and took corrective action by implementing process improvements that led to enhanced communications and efficiencies throughout the A/R operations. Results have been formally recognized by the corporate office management team.

Motivate, mentor and coach managers and supervisors to handle complex situations that arise to help them gain experience, reduce stress, and improve confidence. Conduct employee engagement activities to improve overall team morale.

Collaborate with peers to execute best practices, standardize policies and procedures, strengthen internal controls and align work. This promotes consistency across teams to achieve organization goals and objectives.

Create and deliver engaging educational presentations to associates, as well as share accomplishments, monthly metrics, and current opportunities and challenges to the leadership team.


NuVISTA LIVING, Skilled Nursing Facility 08/2013 to 02/2014

TARPON BAYOU CENTER, Skilled Nursing Facility 10/2012 to 07/2013

Business Office Manager

Managed the office staff and provided leadership to resolve issues that involved business office functions.

Reduced outstanding collections and implemented enhanced billing practices for Medicare, Managed Care and Private Pay accounts.

Significantly reduced a backlog of Medicare claims which had been denied, overlooked, or not billed.

Addressed and submitted unbilled Medicare B claims that were outstanding for over a year by obtaining the appropriate logs, diagnosis codes and proceeded to successfully bill through the PC ACE.

Established a communication protocol between all departments to improve accuracy of billing Co-Insurance claims and Managed Care Co-Pays in an efficient and accurate manner. Developed an effective follow-up system to ensure timely follow up of unpaid balances.

Proactively communicated difficult and unusual patient situations to facility administrator and corporate management, along with recommendation for corrective action.

THE CARING MISSION, Home Health Agency 07/2011 to 10/2012

Reimbursement and Operational Manager

Concentrated efforts to address areas that had a negative impact on the company’s cash flow. Changes resulted in significant improvements in several areas of the organization. Administered billing of claims and made significant improvements to the A/P and A/R portfolios.

Ensured compliance with ever-changing medical claim requirements. Developed and implemented a process to track the follow-up of Face to Face documents required of the doctors by Medicare and Blue Cross/Blue Shield.

Identified weak internal policy controls, took corrective action, and implemented new policies and procedures. Completed major revisions to the company policy manual that resulted in procedural changes, such as the introduction of a write-off policy.

Introduced policies that held employees and subcontractors responsible for performing unauthorized services, which resulted in reduced expenses for the organization. Modified existing procedures to monitor/control medical supplies and contain costs.

Prepared annual budget, monitored monthly variances, and processed payroll for both clinical and non-clinical employees. Reconciled company bank accounts and applied incoming payments.


Bachelor of Science in Business Administration, Management Major, Clarion University of Pennsylvania

Home Health Billing Seminar

Medicare Billing Seminar

Efficient Agency Management: Medicare Billing & Payment – HC Pro Beacon Health

14th Annual Elder Law Institute, Sponsored by Pennsylvania Bar Institute


Leadership: Demonstrated strong leadership skills during multiple changes in business operations resulting from new regulations and government directives. Consistently provided clear direction and communications to the Administrator, regulatory agencies and associates using presentations and individual counseling sessions.

Cost Efficiency: Extensive track record of exceeding budgeted Accounts Receivable (A/R) goals and objectives. This is achieved by reviewing current state to determine where efficiencies and cost reductions may be realized.

Process Improvement: Developed and implemented bi-weekly meetings between A/R team managers and each of their assigned associates to review productivity, work product, and training needs. Consolidated meeting summary is then reviewed to identify any shortcomings in knowledge or opportunities to improve efficiency, which are then addressed in a timely manner to improve overall facility operations.

Communications: Possess exceptional oral and written communication skills demonstrated in a variety of ways, including presentations, customer support, vendor management, employee situations, and problem resolution. Completed a Profile XT assessment which determined a strong proficiency in information gathering and expression of thoughts and ideas. Results also indicated a strong ability to assimilate verbal information rapidly compared to the general population.

Time Management: Organize, plan and manage time effectively to oversee assigned areas and special projects. Managed an A/R portfolio while developing, implementing and monitoring the compliance of collection policies.

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