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Customer Service Manager

Location:
Durban, KwaZulu-Natal, South Africa
Salary:
20 000 R
Posted:
May 15, 2020

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Resume:

COVER LETTER

BRIAN MASUBE

FLAT ** QUEENS COURT

* ****** *******

DURBAN

EMAIL: adc8h4@r.postjobfree.com TELL: 060-***-****

An enthusiastic professional with a certifiable track record in hospitality and customer service field, your establishment demands the skills, attributes and work ethic that I have developed through extensive experience in food and beverage. I am eager to leverage my skills and experience towards your requirements.

Based on my understanding of your position and your organization, here are some aspects of my background that seem most relevant to meet your needs:

Well versed in handling guests queries in a quick, friendly and efficient manner

Able to anticipate guests needs while ensuring that service is provided beyond expectations.

Ensuring that each customer receives outstanding service by providing a friendly and welcoming atmosphere.

Moreover, I have a flexible schedule and easily adapted to new surrounds plus enjoy taking new challenges. Above all, I am able to work outside the comfort zone to exceed the guest’s expectations. I believe that my experience in the hospitality field will provide plenty to your organization. I have enclosed my resume with this letter to express interest in this post.

As you are looking for a candidate who can adapt and contribute to your exceptional operations, l trust you will consider my credentials.

Thank you for your time and consideration of my application

Sincerely,

BRIAN. T. MASUBE.

BRIAN THEMBA MASUBE

060-****-***

adc8h4@r.postjobfree.com

SUMMARY

In short, I am reliable, hard-working with strong attention to detail and eager to learn new concepts, I am able to work well both on my own initiative an as part of a team as well as to travel abroad. Results-oriented and self-driven professional with exceptional communication and leadership skills, and the ability to adapt quickly to change.

SKILLS AND PROFICIENCIES

Excellent interpersonal and communication skills

Multi-tasking abilities with proficiency in organizing and managing different tasks

Expert knowledge of handling administration and paperwork

Thorough insights in overseeing stock levels and ordering supplies

Proficient in assigning duties and scheduling shifts

Expert marketing and sales skills to promote business

EDUCATIONAL QUALIFICATIONS

Stenden South Africa B.com Degree in Hospitality Management

I.H.T.I Travel and tourism certificate

High School: Species College PASSED

EXPERIENCE

NORWEGAIN CRUISE LINE

Food & beverage waiter

Responsibilities

Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages

Present menus to patrons and answer questions about menu items, making recommendations upon request.

Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required

The Square boutique hotel and Spa

Food & beverage supervisor

Responsibilities:

Managing operations of two high volume restaurants and organize staff of over 20 employees

Coordinate administration, payroll, staff and vendors

Recruiting, training and motivating staff

Maintain high standard quality hygiene, health and safety

My Pond hotel

Food &beverage Duty Manager

Responsibilities:

Presenting a professional and friendly first impression of the hotel to all visitors and clients

Managing bar/restaurant and conferencing guests

Replenishing and restocking the bar, always ensuring high level of stock management efficiency

Running professional errands when required too.

Reference: available upon request



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