Phone: +91-916-***-**** Email: email@example.com
LinkedIn: https://www.linkedin.com/in/shiv-sha Skype: firstname.lastname@example.org
Accomplished Operations Manager with 13+ years of combined experience in Accounts Payable, Procure to Pay (P2P), Expense Reporting and Reconciliations with a track record of successfully managing all stages of financial audits.
Six Sigma Green Belt Trained and Tested with versatile experience in Shared services, BPO & IT Industry with an exposure to Transitions, Service Delivery Management, Client engagement and People Management.
Build and monitor performance metrics, with principal focus on ensuring on-time payments, cost out initiatives and estimating future headcount growth.
Progressive leadership experiences have created a passion for surpassing financial and service objectives via a combination of world class service delivery, lean operating methods, renewed marketing directions, and incentive driven rewards for team achievement.
Analyze, Plan, Implement and employ proactive management, strong leadership techniques and people management skills to generate accomplishment-driven workplace environment.
Ability to record accurate market analyses needs assessments and formulating short and long-term projections for start-up, growth, and conversion operations.
Ensure client satisfaction and customer retention through Strategic Business Planning and Client Relationship Management and by implementing client specific procedures, methodologies and standards.
Accounts Payable Management / P2P
Vendor Payments & Employee Payments(Expense Reporting)
Vendor Sourcing and Negotiation
GAAP Standards & Govt.Regulations
Records Organization & Management
Excellent Communication Skills
Customer Relations & Satisfaction
Team Building & Staff Retention
Recipient of Best Team Award from Senior Director of Finance -GEP
Six Sigma Green Belt & Lean Trained & Tested – Genpact International Pvt Ltd .
SEAL Certified (SCHOOL for EFFECTIVE ASPIRING LEADERS) – In Genpact.
Recipient of multiple Customer Centricity, Silver, Bronze & Spot Award – Genpact International Pvt Ltd.
Outstanding Performer for reaching targets with 100% Quality in 6 Regions for continuous 10 months (Nov 08-Aug 09).
Successfully handled 15 regions with productivity release of 4 FTE in 6 months.
Master of Business Administration(M.B.A) in International Finance Management & Marketing Management from Osmania University, Hyderabad, 2004 - 2006
Bachelor of Commerce in Computers from Osmania University, Hyderabad, India, 2000 - 2003
QuVideo Technologies India Private Limited Audit Manager Aug’2019 to Feb’2020
Manage day-to-day, activities of the team, Ensure SLA’s are met
Monitor team production and track quality as per the process matrix
Have regular interaction with off shore team, to discuss about the performance of the project
Identify and implement process improvements, for increase the productivity
Provide regular feedback to team members, on their performance and guide them accordingly
GEP India Team Lead Accounts Payable Feb’2017 to Sep’2018
Collaborate with Company’s Executives, Business Partners and other stakeholders to determine specific goals and lead the
Experienced Lean Six Sigma projects towards reaching them thru large-scale improvements in Procure to Payment domain that will potentially improve the payable processes within the organization.
Handling Global Disbursement, Travel and Expense Process along with Merger and Divestiture activities of the company
Drive initiatives & projects to provide
Stable operations i.e., "Zero Surprise environment"
E2E Business improvements by providing value beyond cost arbitrage
Merger and acquisition testing with IT and Operations team
Genpact International Pvt Ltd., India Assistant Manager- P2P Jun’2007 – Jan’2017
Was part of Six Sigma Green Belt Transformation Projects on 2 Cash Disbursement Process (15 FTE productivity release with 83% reduction in wait time) and got nominated for the best transformation project for 2013
Guided Six Sigma projects towards stabilizing P2P operations to delight customer by providing value beyond cost arbitrage
Standardization and Governance Process for Direct Debit and Standing Instructions Policy
People’s champion with 0% attrition for 2 consecutive years
Managed global teams transitioning to consolidation for top clients
Was responsible in preparing Pre-On job Training material along with the solution identification team
Transitioned for Accounts Payable and T&E (Expense Reporting) & P-card Process with a team of 40+ people.
SOP’s (Standard Operating Procedures) review and getting them updated by the team on regular basis.
Lead financial review meetings with the Senior Management Group to review performance and operational metrics
Manages and monitor team staff dynamics, resource utilization, and evaluation of individual’s performance.
Develop brand compliant leadership presentations.
Maintain a high degree of customer and vendor engagement through formal and informal communication channels
Work closely with external & internal audit team and provide sampling data as requested.
Six Sigma Lean Yellow Belt Certified. Mentored and approved 50+ Six Sigma Lean Projects (Yellow Belt)
Quarterly validation of supervisor’s performances and goals.
Dashboard reviews on a regular basis.
Utilize metric driven staffing models to align headcount forecast.
Define Service Level Agreement and develop org charts for new and old businesses.
Manages and monitor project team staff dynamics and project resource utilization.
Co-ordination with various businesses for information required to execute high- end leadership reports.
Lead cross functional training with in various sub-processes via various tool kits and have effective back-up plan.
Andhra Chemical Suppliers, India Assistant Accountant Jun’2006 – May’2007
Preparing vouchers, Sub Ledgers & petty Cash Book
Involved in maintaining Cash Book and Pass Book
Journal and General Ledger