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Mental Health Customer Service

New York City, NY
May 14, 2020

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**** ****** ****** #**

Bronx, NY 10459

Cell: 718-***-****


July 2018 -

Present Sheltering Arms Children and Family Services (New York, NY) Title: Child Care Worker

Provide basic care to infants, toddlers, and children in programs including meals and, as

Well as attending to developmental, health and safety needs.

Provides attention and support of medical issues, students educational needs, casework and clinical appointments.

Log all reports, including incident reports, and inform the social worker and supervisors of any issues related to children

Other related tasks that may be assigned.

June 2015 -

March 2018 HELP USA (Wards Island, NY)

Title: Client Care Monitor

● Oversee and supervise clients and their participation in the programs thereto;

● Daily monitoring and safeguarding clients responsibilities and rights;

● Distribute client linens, products, toiletries and supplies;

● Supervise grounds and make spot checks on assigned areas and ensuring quality control;

● Encourage and promote morale, conduct and provide emergency response and crisis resolution;

● Reporting and recording individual incidents and client violations to upper management;

● Administering CPR and First Aide as needed;

● Heavy administrative, record keeping and clerical tasks on a daily basis. January 2015-

June 2015 LAW OFFICES OF GERALD SILVER (New York, NY) Title: Temporary Receptionist

● Very busy phone coverage and front desk reception duties;

● Filing; light typing and administrative clerical work;

● Greeted daily visitors, clients and ascertained the nature of their business;

● Directed clients and visitors to appropriate executives and personnel;

● Maintained inventory of office supplies and office essentials;

● Scanned and worked with confidential company documents;

● Kept database current with daily, weekly and monthly informational updates;

● Archived dated materials and information files;

May 2014-

January 2015 THE DOOR (New York, NY)

Title: Resident Assistant

● Worked closely with LGBQ youths and management personnel;

● Engaged and interacted with a variety of cultures, social-economic and ethnic backgrounds;

● Aided youth in acceptable interaction and social behavior;

● Supported individuals in directing their feelings and effective communication;

● Aided and trained youth in appropriate ways to manage their mental health;

● Heavy administrative duties and reporting.

March 2013-

March 2014 JCCA (Pleasantville, NY)

Title: Milieu Counselor

● Worked closely with and supervised youth;

● Ensured quality control, culture and morale;

● Supervised youth in living essentials and appropriate attire;

● Major administrative reporting, including but not limited to daily logs and incident reports. EDUCATION: WEST SIDE HIGH SCHOOL (New York, NY)

Obtained High School Equivalency – June 1996


Customer Service

Microsoft Word 2007; 2010

Typing 50 WPM, Filing, Scanning, Faxing

Multi-line Switchboard

Microsoft Excel 2007 and Outlook 2007

General Research and Proofreading

General Word Processing

Major Administrative Duties

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