Salmen El Masri
***** ***** **** ******, *******, United States.
**- **** ****** ** ********* results and sales awards. Build strong clients relationship by providing remarkable customer experience. Developed strategic partnership with third parties organizations indorsing additional benefits to the companies I worked for. Proficient knowledge and mastered GDS Systems (Amadeus, Sabre, Kiu and Galileo). Proficient knowledge of complex fares, ticketing, and exchanges. Geography and international travel savvy. Speak Spanish, English and basic Arabic. Sales Persuasive Research
International Travel Costumer/ Client focus Computer savvy Customer Service Attention to detail Proficient GDS Systems contract airfares Proficient with complex ticketing Proficient with complex fares Results Orientation And exchanges Strategic Thinking Organize, Multitask, and prioritized Results Orientation Proficient knowledge of Fast Learner Confidentiality fares and rules
Self-Motivated Effective Communication
Destination World Travel by Karisma May 2018- Present Senior Travel Coordinator
Competency to maintain positive client and co-worker relationships—establishing, developing, and maintaining trust and loyalty over time and through changes.
Developed strategic partnership with Copa Airlines, American Airlines and Turkish Airlines obtaining corporate fairs savings of 20 to 30% on rates and many benefits.
Arrange all elements of business travel & VIP Travel from initial request to completion for clients in a corporate account
Effectively manage time and workload
Work independently in the absence of supervision House of Travel February-May 2018
Corporate Travel agent
Completes travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines.
Issues tickets, process cancelations and exchanges as needed in Amadeus, Sabre
Respond positively to customers by making reservations for business travelers accurately and efficiently
Monitor every international booking to ensure we are maximizing our contracts and we are applying them correctly. Person's Tours
2016- 2017 Virtual Travel agent
Operates in a 24x7x365 environment in order to provide exceptional traveler care to customers
Arrange routine and complex domestic and international business travel for air, car, and hotel
Provide consultative multi-country/multi-carrier routings for best fares and preferred carrier usage
Complete special customer requests and maintain excellent client relations Person's Tours
Travel Adviser/Tour Sales and Operations Manager 2016-2017
Developing strategies to hit or exceed sales targets
Increased revenues, ensuring quality customer service.
Managed direct selling of cruise packages to prior guests and new prospects
Meeting regularly with team leaders to give them sales figures and plan how they approach their work
Coordinated leisure travel arrangements and reservations for executive, commercial, and corporate clients, including air
/ ground transportation, hotel accommodations, and related needs.
Constantly motivating the sales team to achieve their targets and ensure company profitability;
Developed client relation skills and able to provide individual clients with appropriate suggestions and recommendations. Twins Tours 2007-2017
Corporate Travel Manager/Tour Director
Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training
Production of reports, interaction with clients, and coordination of company functions.
Sold and marketed domestic and international travel and cruise opportunities, coordinated group and individual vacation packages, booked group and individual tours, researched and scheduled flights and accommodations, issued airline tickets, and booked reservations.
sourcing products and destinations to meet consumer demands for adapted travel and sustainable tourism
Provides guidance to employees about travel requirements including visa, medical, and special conditions. Aero postal Airline 2005-2007
Passenger Services Assistant
Establishes and maintains effective teamwork relationships with external and internal customers
Monitors, coordinates all activities, including passenger check-in, baggage and cargo handling, catering, flight deck and cabin crew requirements
Establishes and maintains positive communications with all Clients, departments, and regulatory agencies
Reinforced compliance with FAA, airlines, and airport regulations.
Assisted customers with special needs and quickly addressed and resolved customer complaints. AWARDS AND ACCOMPLISHMENTS:
Outstanding performance achieving best sales results. “ La Venezolana” 2016
Best Sales Performance “ AVAVIT” 2014-2015
Certificated of Excellence performing 2015”Amadeus”
Yearly Sales Record 2015-2016
“Quick Guide Kiu Systems: Ticketing & Reservation” Salmen El Masri 2016
Recognized in the Journal la calle, celebrating 11 years as a successful tourist agent
Member of the Venezuelan administration chamber, International Air Transport, Tourist chamber and National Tourist. EDUCATION:
Jose Antonio Paez University- Bachelors in Marketing 2011. Marketing and Management College- Associates in Tourism 2005.