ERIC J. TIMMS
AGAWAM, MA *1001
Highly successful business professional who consistently exceeded company goals. Successfully directed teams in developing, launching and growing international Fortune 1000 accounts via direct sales and resellers. Demonstrated results through superior strategy, organizational development and execution. Possess a strong business acumen; unriveled relationship management, resulting in the development and leadership of successful teams. PROFESSIONAL EXPERIENCE
Toshiba America, Inc. 2017 – Present
Regional Sales Manager, Major Accounts
Responsible for the development and growth of Major/National accounts through Toshiba’s network of authorized resellers and accounts directly held by Toshiba. For fiscal 2018 exceededd sales goals and was ranked number one in sales. Accountable for MFP, MPS, Digital Signage and Bar Code Sales. Trained dealer Account Executives in bid responses, account strategy and on-going account management, including relationship management and expansion of revenuve within an account. Resulting in wins with the following accounts: Amerigas, Prime Automotive Group, and Ocean State Job Lot. Tasked with improved Major Account administration, workflow and solution delivery. Canon USA, Inc. 2003 – 2016
National Channel Sales Manager (January 2016 – December 2016) Managed a team of Technical Sales Executives in the support of 327 independent resellers. Successfully hired, trained and developed this team to sell and support of Software, Professional Services, Scanner, Enterprise, Wide Format and Production Print Equipment.
Increased sales revenue by 5% in a mature market; Increased internal market share within 50 dealers.
Developed new business in over 30 existing territories; identified, recruited, and trained new dealers in low performing markets.
Increased customer satisfaction by double digits over the set baseline. Manager, Global Services Division and Sales Executive (2006 – 2016) Hired, led and mentored a team, responsible for the creation of a global sales management program. Developed a communications network, including the integration of Sales Force Dot Com into the organization. Responsible for responding to complex Fortune 1000 RFPs, requiring the development of integrated global solutions for clients such as Fedex Office, VW, GE, Air Liquide, Staples, adidas, Cargill, NCR, Motorola, ITW, AON, BP, GSK, Toyota, McKinsey, E&Y, Citi, and BP
Led contract negotiations, on-going contract management, including reporting, issue resolution, and performance against established terms and conditions.
Responsible for the overall growth, profitability and relationships of strategic global clients.
Established a global contract template, pricing structure, standardized global service levels, terms and conditions. Strategic Account Executive (2003 – 2006)
Responsible for Staples one of Canon’s largest strategic customers.
Managed a winning bid process, pricing and was designated contract lead.
Established strong client relationships throughout the organization which led to increased customer satisfaction and revenue.
Developed internal programs that ensured consistent management and compliance with the client’s contract.
Lead for all client issues and escalations
Worked with the field to ensure proper associate product and sales training was completed
Ultimately, managing over 1,300 locations, mutlitple product lines and in excess of $50 million in annual revenue. Eric Timms Page 2
Konica Minolta Corporation, Ramsey, NJ 1998 – 2003 National Account Sales Manager - Dealer
Managed all major, national, & governement account contracts in Northeast and Upstate New York. Landed and supported million dollar accounts include Praxair, General Dynamics (Bath Iron Works) and Tyco Industries.
Executed contracts with the states of Massachuesetts, New York & Maine.
Developed territory from less than $2 million in sales to $7.9 million one year. Officeland, Inc., Toronto, Ontario 1996 – 1998
Principal and Vice President, Sales & Marketing
Developed and maintained used asset programs for key accounts. Created and implemented a corporate marketing advertising plan, including the development of a new corporate identity, including a new logo, company brochure, wholesale and retail print ads and mailers, internet marketing and a new trade-show booth.
Assisted client sales forces in winning major accounts by coordinating the purchase and removal of large fleets used assets including lease buyouts and warehouse management. Konica Business Machines USA, Inc., Windsor, CT 1987 - 1996 Director, National Account Sales (1994 - 1996)
Directed Dealer National Account Sales Program and field sales force. Recruited and trained National Account Sales Managers and developed and implemente new leasing programs and VIP presentations. Designed and supported internal systems to ensure the success of the National Account Program.
Achieved 148% of quota in 1994 and over 110% in 1995. Director, Marketing Program Development (1992 – 1994) Manager, Marketing Programs (1989 – 1992)
Developed and implemented marketing and sales programs for Dealer and Direct sales organizations. Developed rental and purchase pricing strategies and market and competitive databases Created sales literature, brochures, and videos for product and sales training. Directed all field communications and anaged the generation and successful completion of competitive sales strategies.
In order to grow market share, created a New Dealer Recruitment Programs, a turnkey program that led to the successul signing of over 40 dealers. The program included, special pricing and incentives, a new “Customer Confidence Guaranty”, a first of it’s kind online Dealer Sales Automation Computer System, Private Label Leasing Programs, Sales and Techincal Training incentives. In 1990 -1993 and 1994 -1997 I was a leading member of the team which negotiated Konica’s GSA Contracts. Worked closely with a thrid party organization thare created and launced a dealer sales incentive/recognition programs that increased our dealer sales representive perfomations by over 11% and increased internal dealer marketshare by the same. Sales Training, Specialist (1987 – 1989)
Developed, implemented, and conducted Sales Training seminars for direct and dealer sales organizationsthroughout the USA and Canada. Certified in the presentation of multiple advanced selling skills and product seiminars. Involved in many facets of Konica's operations: product planning, product launches, trade shows, marketing programs, and sales presentations.
Bachelor of Science Degree Business Administration, Western New England College, Springfield, MA Major - Marketing. Began studies for MBA, Western New England College U.S. Marine Corps, Officer Candidates School & Reserves, Quantico VA. ACTIVITIES
Golf, Cycling, Running, Photography, Scuba Diving, Fly Fishing, Hiking and Wilderness Camping