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Retail, Sales, customer Service

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
May 14, 2020

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Phone No:

Mob: +971**-***-****

Total years Of Experience:

! 6.5 yeary Golf

Specialist/Product Sales


! 3 years Team Leader and

Senior Attendants

Personal Data:

Date of Birth : 3 Nov.1983

Place of Birth: Sta. Lucia,

Gerona Tarlac Philippines

Sex : Female

Nationality : Filipino

Marital Status: Married

Height; 5’4”

Passport No : P2402136A

Date of Issue : 21 Mar. 2017

Date of Expiry: 20 Mar. 2022

Place of Issue:PE ABUDHABI

Desired Job Type:


Desired Employment Status:

Full Time



To secure a job that will provide opportunities for me to improve my proficiency and enhance my capabilities in any field commensurate to my abilities and eventually contribute to the company’s success.



Tarlac State University B.S. Secondary Education

Tarlac City Philippines

1999 to 2000 (under graduate)


Gerona Western Public High School

Gerona, Tarlac City Philippines

1995 to 1999


Sulipa Elementary School


1989 to 1995

Experience Summary

Nike Golf / Sun and Sand Sports L.L.C.

January 11, 2013 up to Present

Golf Specialist / Product Sales Specialist

Duties and Responsibilities

" Cashier, Product Specialist, Golf Specialist, multi-task sales attendant.

" Welcome the customer by implementing meet

and greet.

" Giving excellent customer services.

" Dealing customer complaints if the manager or

supervisor are not around.

" Prepare and monitor the section according to its needs.

" Replenish for the item that needs to be

completed in order of sizes and categories.

" Communicate product knowledge about Golf

Sports to customers.

" Make sure that your area is clean,neat and tidy.

" Checking all the products if it is complete.

" Sell golf items in the store and achieve periodic sales targets.

" Monitors the performance of the golf division in the store.

" Coordinates sales and marketing efforts and

stock availability to ensure productivity of

assigned products.

" Attending meetings for the company

development and trained new staff for


" Conduct inventory on various items.

Safety Training Course

July – October 2013

Nebosh IGC, Tatweer Safety Consultancy

Duties and Responsibilities;

" Develop ( as part of the club / group plan) in conjunction with the Health and Safety Committee the club/group Health and Safety Policy

" Manage hazards and remove / minimize / isolate hazards using the Hazard Identification Checklist

" Ensure all club members / management and other involved parties are aware of the Health and Safety Policy and how to adhere to the health and safety / emergency procedures.

" Bring to the attention of the president any major and health and safety issues on a regular basis

" Report all major accidents to OSH (if required by law)

" Work with the Treasurer to develop a budget for implementing the Health and Safety Policy

" Oversee the implementation of the strategies in the Health and Safety Policy

" Submit regular reports to the club / group committee.

" Knowledge and Skills:

" Can communicate effectively

" Is well organized

" Has a high level of attention to detail

Yas Link Golf Club, Abu Dhabi

February17, 2010 to November 2012

Team Leader / Senior Attendant

Duties and Responsibilities:

" Reporting directly to the Golf Director.

" Creating staff Rota in accordance to calendar of events.

" Handles and distributes centralized tip for outside golf operation team.

" Designates junior staff in different areas of outside operation on a daily basis.

" Attending on guests/members complaints when managers are not around and providing them the best possible ways to ensure satisfaction.

" Monitors junior staff as to make sure they comply with the company’s standard operating procedures.

" Bringing up suggestions and great ideas to the managers by creating intelligent research from the world’s best golf courses.

" Submitting reports on all green fee receipts on a weekly basis.

" Golf Operation Attendant

Duties and Responsibilities :

" As a Starter, greet the player, managing tee time for every player to come to the first tee. Collect the receipt to each every player. Inform the player about the local rules and regulations of the course especially to the new comers/guests, inform their duties and responsibilities as a player.

" As a Golf Operation Attendant, carrying the bag of a player put it in the golf cart or buggy, prepare their coolers,make sure that there are bottle of water for each of the player,towels,pencils,scorecards, course guide.

" Assist the player through to the driving range. Give each player a pyramid of balls.

" As an Academy Attendant, we need to set up all the bag stand and a bays with a pyramid of balls in the driving range, so that each guest or member,will feel comfortable, and make sure that we have enough balls that can occupied for members and guest that will practice Yas Links Golf Club, Abu Dhabi

September 2011

Food and Beverage-Cross Training

Duties and Responsibilities :

" Adheres to Food safety and proper hygiene.

" Learned proper way on how to clean cutlery.

" Learned how to take orders and serve food to the customers.

" Learned about setting up and clearing the table. Yas Links Golf Club, Abu Dhabi

August to September 2011

Duties and Responsibilities :

" Reception-Cross Training.

" Handled booking reservation in Jonas System.

" Acted as a Pro-shop attendant.

" Answered phone calls from members and guest.

" Created powerpoint and excel documents for the golf club. Personal attributes

# Customer Focused, Proactive, Flexible & Self-Motivated.

# Self-Disciplined & Responsible Characteristics Oriented

# To Work In a Team Of Diverse Culture.

# Ready to Travel For Business Purposes.

# Excellent Negotiation Skills, Excellent Rational Decision, Making Skills & Interactive Communication Skills Etc.

I hereby certify that the set of information written in this personal data sheet are all true and correct to the best of my knowledge and belief. NERISSA DE MESA


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