SYEDA FAIZAH MAHMOOD
Al Fahidi, Bur-Dubai, Dubai, 46500 Dubai (United Arab Emirates)
Syeda Faizah Mahmood
Sex Female Date of birth 08/08/1993 Nationality Indian
An enthusiastic graduate with strong communication and organizational skills presently employed as a Reservations and Sales Executive in the Travels and Tourism industry. I am looking for a challenging environment that encourages continuous learning, provides exposure to new ideas and stimulates personal and professional growth.
01/07/2019–Present Reservation and Sales Executive
Asia Pacific, Bur Dubai (United Arab Emirates)
Sending quotation emails to clients and taking a follow-up.
Assisted various business groups with document organization and dissemination during acquisitions.
Researched and updated all required materials needed for firm and partners.
Performed initial client assessment and analysis to begin research process.
Created itineraries, booked travel, and managed expenses for corporate groups as well as individuals.
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Oversaw daily operations over 45 customer email accounts minimum.
Worked directly with different tourism companies and other clients to boost the sale.
Monitored multiple databases to keep track of all company products.
Supported Chief Operating Officer with daily operational functions.
17/04/2017–30/06/2018 Assistant Accountant
Noor Enterprises, Hyderabad (India)
Maintain financial records for client companies and prepare bank deposits.
Prepare bank deposits.
Preparing financial documents such as invoices, bills and accounts payable and receivables.
Completing purchase orders.
Assist with day-to-day operations of the Finance department including filing, report generation and budget review, etc.
Maintaining accounting documents and records and ensuring all files are up to date.
Process weekly payroll accurately and timely.
Entering financial information into appropriate software programs.
Reporting on debtors and creditors.
Recording office expenditures and ensuring these expenses are within the set budget.
20/06/2016–28/02/2017 Billing and invoicing executive
Princess Esra Hospital, Hyderabad (India)
Enter invoices into customer invoicing web sites.
Issue monthly customer statements.
Submit invoices by electronic data interchange.
Process credit memos.
Scan and update customer reports in the system.
Validate and maintain reports and data extracts..
24/06/2013–07/11/2014 Front House Team Member, Senior Doctor and HOD's Assistant
Al Abeer Medical Center, Jeddah (Saudi Arabia)
Analyzed departmental documents for appropriate distribution and filing.
Excellent administrative and organizational skills with experience in coordinating with clients to resolve their problems.
Demonstrated ability to greet residents and clients and guide them accordingly.
Adeptly handled inbound calls.
Improved company customer service rating.
Successfully analyzed monthly account receivable reports
Reconciled a discrepancy that had evaded notice and resulted in the company losing Rs.52000/-.
Successfully completed all cases and assisted finances department with month end closeout.
Researched and gathered all necessary information for completion of invoices within the stipulated time.
Achieved 95% customer satisfaction score based on feedback forms.
Successfully generated sales of AED 12000/- plus a day from a low income producing property.
Been complimented by Manager and co-workers.
Handled successfully in completing all insurance claims and submitting before the deadline of every month.
EDUCATION AND TRAINING
24/06/2015–05/04/2018 Bachelors of Commerce with Computers: Commerce EQF level 6
MS Degree College for Women, Hyderabad (India)
25/04/2012–31/03/2013 Certificate of Higher Education: Commerce
Al-Mawarid International School, Jeddah (Saudi Arabia)
Mother tongue(s) Hindi
Foreign language(s) English, Urdu, Arabic
Other skills Client assessment and analysis
Strong verbal communication
MS - Dos
Courses Courses conferred by Institute of Quba Modesto:
Honours and awards · Certificate of Appreciation from Al Watan International School, Jeddah