Curriculum Vitae

SYEDA FAIZAH MAHMOOD

Al Fahidi, Bur-Dubai, Dubai, 46500 Dubai (United Arab Emirates)

+971*********

adc7ta@r.postjobfree.com

Syeda Faizah Mahmood

Sex Female Date of birth 08/08/1993 Nationality Indian

PERSONAL STATEMENT

An enthusiastic graduate with strong communication and organizational skills presently employed as a Reservations and Sales Executive in the Travels and Tourism industry. I am looking for a challenging environment that encourages continuous learning, provides exposure to new ideas and stimulates personal and professional growth.

WORK EXPERIENCE

01/07/2019–Present Reservation and Sales Executive

Asia Pacific, Bur Dubai (United Arab Emirates)

Sending quotation emails to clients and taking a follow-up.

Assisted various business groups with document organization and dissemination during acquisitions.

Researched and updated all required materials needed for firm and partners.

Performed initial client assessment and analysis to begin research process.

Created itineraries, booked travel, and managed expenses for corporate groups as well as individuals.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Oversaw daily operations over 45 customer email accounts minimum.

Worked directly with different tourism companies and other clients to boost the sale.

Monitored multiple databases to keep track of all company products.

Supported Chief Operating Officer with daily operational functions.

17/04/2017–30/06/2018 Assistant Accountant

Noor Enterprises, Hyderabad (India)

Maintain financial records for client companies and prepare bank deposits.

Prepare bank deposits.

Preparing financial documents such as invoices, bills and accounts payable and receivables.

Completing purchase orders.

Assist with day-to-day operations of the Finance department including filing, report generation and budget review, etc.

Maintaining accounting documents and records and ensuring all files are up to date.

Process weekly payroll accurately and timely.

Entering financial information into appropriate software programs.

Reporting on debtors and creditors.

Recording office expenditures and ensuring these expenses are within the set budget.

20/06/2016–28/02/2017 Billing and invoicing executive

Princess Esra Hospital, Hyderabad (India)

Enter invoices into customer invoicing web sites.

Issue monthly customer statements.

Submit invoices by electronic data interchange.

Process credit memos.

Scan and update customer reports in the system.

Validate and maintain reports and data extracts..

24/06/2013–07/11/2014 Front House Team Member, Senior Doctor and HOD's Assistant

Al Abeer Medical Center, Jeddah (Saudi Arabia)

Analyzed departmental documents for appropriate distribution and filing.

Excellent administrative and organizational skills with experience in coordinating with clients to resolve their problems.

Demonstrated ability to greet residents and clients and guide them accordingly.

Adeptly handled inbound calls.

Improved company customer service rating.

ACHIEVEMENTS

Successfully analyzed monthly account receivable reports

Reconciled a discrepancy that had evaded notice and resulted in the company losing Rs.52000/-.

Successfully completed all cases and assisted finances department with month end closeout.

Researched and gathered all necessary information for completion of invoices within the stipulated time.

Achieved 95% customer satisfaction score based on feedback forms.

Successfully generated sales of AED 12000/- plus a day from a low income producing property.

Been complimented by Manager and co-workers.

Handled successfully in completing all insurance claims and submitting before the deadline of every month.

EDUCATION AND TRAINING

24/06/2015–05/04/2018 Bachelors of Commerce with Computers: Commerce EQF level 6

MS Degree College for Women, Hyderabad (India)

25/04/2012–31/03/2013 Certificate of Higher Education: Commerce

Al-Mawarid International School, Jeddah (Saudi Arabia)

PERSONAL SKILLS

Mother tongue(s) Hindi

Foreign language(s) English, Urdu, Arabic

Other skills Client assessment and analysis

Strong verbal communication

Team leadership

Self-motivated

Observant

Powerful negotiator

MS-Outlook

C language

MS - Dos

ADDITIONAL INFORMATION

Courses Courses conferred by Institute of Quba Modesto:

Accounting Packages:

Tally ERP

Focus

Peachtree

Microsoft Office:

MS-Word

MS-Excel

MS-Powerpoint

Notepad

Honours and awards · Certificate of Appreciation from Al Watan International School, Jeddah

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