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Social Media Mental Health

Brooklyn, NY
May 14, 2020

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Janis B. Quarles, MPA, M.DIV 347-***-****


Senior Executive professional with more than 20 years of extensive experience in Workforce Development. Highly equipped in directing all phases of program management activities, daily operations, staff supervision, professional development, public services and performance goals. Possess strong expertise in planning and developing various industry Partnerships and Stakeholder relationships. Strategic leader with proven success in increasing economic potential developing strong business relationships, leading effective cross-functional teams and driving change initiatives. Manage and coordinate all project activities to ensue all departments’ goals are achieved. Known as a visionary with exceptional business acumen that inspires confidence and excellence.

Long Island University/Brooklyn, New York – Masters Degree: Public Administration

New York Theology Seminary – Masters Degree of Divinity

Touro College/Brooklyn, New York - Bachelor of Science Degree: Human Services

Mental Health First Aid Certification

Business Services Manager May 2019 - Present

ResCare Workforce Services - Brooklyn, New York

Oversee the business operation for (37) Workforce Development Services staff members, which includes (6) departments: Business Services Coordinators, Recruiters, Community Partner Coordinators, Certified Rehabilitation Counselors, Assessment Specialists and Work-readiness Instructors. Develop and implement workforce services initiatives including the daily activities of the Vocational Rehabilitation Services (VRS).

Managed HRA program contract goals and ensure solid relationships with local businesses and community-based organizations. Oversee participant’s educational and vocational training enrollment activities and internships. Provide supervision of staff and program development activates. Recruit, hire and provide professional development and staff annual evaluations.

Business Development Manager

The HOPE Program – Brooklyn, New York October 2015 – October 2018

Developed and managed business solutions and program development activities. Responsible for overseeing students and graduates job search activities, resumes and cover letter writing services.

Managed the Internet research, job applications process, interviewing, and employment counseling services using motivational interviewing techniques. Tracked monthly outcomes including employment opportunities, job sectors and network of new and existing employer partners.

Oversaw outreach activities to provide effective job retention support and services to graduates. Collaborated with employment team to help graduates receive increases in wages, benefits and promotions through existing advancement strategies. Provided solutions and plan-of-action for student’s not meeting expectations for work-readiness and job placement. Facilitate career development sessions and other professional work related workshops, including women-in-business initiatives. Worked with key Stakeholder, Community Leaders, Elected Officials, Community-based Organizations, Local Businesses and Community Colleges to develop training initiatives and job placement opportunities.

Director of Career Center January 2012 – August 2015

Brown Community Development Corporation – Brooklyn, New York

Hand-selected by the President/CEO to develop, implement and manage this workforce development pilot program for a newly established community-based organization.

Oversaw the organizing, planning/development, budgeting and administration of the Career Center.

Managed and tracked program performance; implemented marketing strategies for identifying potential corporate employers, stakeholders and established employment and community partnerships. Hired staff and facilitated the recruitment and on-boarding process. Worked with key Stakeholders, Community Leaders, Elected Officials, Community-based Organizations, Local Businesses and Community Colleges to develop training initiatives and job placement opportunities.

Designed and implemented career training workshops; conducted individual/group counseling sessions and assisted students and adult job seekers in the exploration and development of future career plans. Created learning goals for on-site Interns and provided general office supervision for staff and volunteers. Processed quarterly reports and annual staff evaluations.

Worked with grantors, elected officials, community leaders and community board representatives to increase workforce development and education initiatives. Created internal and external information material and social media links. Prepared quarterly reports and annual staff evaluations.

Senior Employment Specialist (Employment Center) August 1999 – October 2013

Brooklyn Navy Yard Development Corporation – Reported to the Vice President of Human Resources

Managed the coordination and execution of the daily operations of the BNYDC Employment Center Created, included the implementation and management of the orientation and assessment process.

Created and managed reporting systems to update senior management and board of directors on progress related to program goals in areas such as recruitment and retention.

Established, maintained, and expanded business partnerships to advance employment outcomes. Coordinated with businesses to develop and improve work performance according to corporate goals and objectives.

Worked with union and non-union representatives to recruit local community residences for new industrial development projects.

Worked with small businesses and community leaders to develop business services and employment opportunities.

Planned, designed and facilitated work-readiness workshops, learning lab training and individual/group counseling sessions. Maintained a network of corporate contacts for job placement opportunities and implemented on-site employer information sessions.

Directed and supervised the recruitment and career development process for BNYDC College Young Adult Summer Internship Employment Program.

Managed a network of corporate partners; represented the corporation at events, grantors committee meetings and community-based organizations in matters involving program growth development.

Worked with key Stakeholder, Community Leaders, Elected Officials, Community-based Organizations, Local Businesses and Community Colleges to develop training initiatives and job placement opportunities.

Tracked and fulfilled grantors metrics goals and monitored the employment services activities.

Developed and implemented special events including: off-site talent recruitment, training and development workshops and designed electronic external and internal information material and prepared weekly statistical reports.

Key Accomplishments:

Held key role in securing Robin Hood Foundation Grant for operating budget.

Exceeded required contract goals and secured financial awards for BNYDC and BNY Tenant Businesses from NYSDOL On-The-Job Training Employment Placements Program

Designed and facilitated staff training programs to meet development needs of employers and job seekers

Cultivated and maintained long-standing relationships with over 330 Industrial BNY Small Businesses, Local Businesses and multiple Community-Based Organizations

Implemented on-boarding process for new staff and designed an “Opinion Survey” to increase customer service satisfaction

Created and implemented corporate on-site “Employer Information and Recruitment Sessions” for the Brooklyn Navy Yard Development Corporation Employment Center

Orchestrated the design and creation of the 2002 through 2012 Employment Center Website Information Link and Service Information brochures

Boosted overall Employment Center development by increasing the Employment Center’s image, businesses services, revamping the recruitment, assessment process and the work-readiness training curriculum.

Developed the Employment Center’s Community Partnership Agreement and Enrollment Process

Founder - The Women’s Empowerment Group, NYC

A women's support group designed to inspire and support women in eliminating patterns that hinder empowered living and self-sufficiency. Particular emphasis is on developing Women-in-Business initiatives, which includes strategic branding, social impact and investment.



Strategic Planning and Execution

Administration and Direction

Excellent Communication, Interpersonal & Writing Skills


Program Management

Organizational Skills




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