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Engineer Customer Service

Location:
Tampa, FL
Posted:
May 14, 2020

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Resume:

Abigail Ozual

**** ******** **. *****, ** ***** 813-***-**** adc7p8@r.postjobfree.com

SKILLS

● Microsoft Office Suite

● Basic Knowledge in

Matlab, Multisim,

Solidworks, and Minitab

● Basic Knowledge in

French

● Fluent in Spanish

● Basic Knowledge in Lean

Six Sigma

● Basic Knowledge in Cell

Culture

● Technical writing

EXPERIENCE

Kelly Services (Bausch and Lomb), Tampa, FL - Project Engineer Aug. 2019 - Present

● Executed capital project plans related to packaging and manufacturing

● Created and updated technical documents such as user requirements specification, equipment specification, and traceability matrices

● Reviewed quotes, created requisitions, and submitted receipts for project spending

Oscor, Inc, Palm Harbor, FL - Junior Project Engineer Dec. 2018 - Mar. 2019

● Assisted in company remediation process by producing a thorough gap analysis for various products

● Created and updated various design control documents and technical reports as required per design control regulation

FIU Division Of IT, Miami, FL - Client Service Representative Feb. 2018 - Dec. 2018

● Assisted clients with troubleshooting any technical issues over the phone including login issues, phone set up, email issues, website issues, program/software issues, remote desktop assistance, etc.

● Created online tickets for issues that required field technicians

● Aided clients in navigating and locating necessary resources from articles in database or instruction list

● Promoted client satisfaction by working with operational teams in proper resolution of technical issues.

Adventure Islands, Tampa, FL - Park Ops/Hostess

Jun. 2018 - Aug. 2018

● Performed cleaning duties including pressure washing, mopping, picking up trash, changing out trash can liners and sweeping in all areas such as bathrooms, walkways, and dining area

● Effectively communicated directions and instructions with guests while providing excellent customer service

● Aided in cleaning tables and shooing away ducks and seagulls in the dining area

Boston Scientific Corporation, Dorado, PR - Manufacturing Engineer/Quality Engineer Intern

Jun. 2017 - Dec. 2017

● Organized feasibility assessment for the removal of ethylene oxide indicator dots and other accessories

● Aided in the assessment and the improvement of the project to lower the amount of foreign materials on the products

● Documented, edited, and reviewed the certificates and manufacturing instructions to increase manufacturing efficiency

FIU Engineering Information Center, Miami, FL - Computer Lab Proctor

Aug. 2016 - Apr. 2017

● Aid professors and students with projector, printing, log in, scanning, and any other computer issues

● Oversaw the maintenance of 7 computer labs

● Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions University of Nebraska, Lincoln, NE - Research Assistant Jun. 2016 - Aug. 2016

● Engineered lipid-based nanoparticles for targeted drug delivery in a lab setting

● Furthered the research on encapsulation of antioxidants in liposomes to terminate oxidative stress in stem cells

● Analyzed data from the use of numerous laboratory machines. FIU Mathematics Department, Miami, FL - Learning Assistant Aug. 2015 - Apr. 2016

● Tutored and assisted a class of 45 students in Finite Math

● Oversaw the maintenance of updating the grades

U.S. Naval Research Laboratory, Washington, D.C.- Research Assistant

May 2015 - Jul. 2015

● Assisted with the engineering of a glucose biosensor

● Advanced the development of the biosensor through using a potentiostat and laser printers

● Investigated the extent to which electrodes could be replaced on a Bitalino DIY Biosignals device.

FIU Green Library, Miami, FL - Librarian

Aug. 2014 - Apr. 2015

● Aided patrons with various concerns involving accounts, books, supplies, and electronics

● Organized carts of books and relocated books, magazines, and electronics

● Mediated between managers and patrons to ensure all problems were resolved

General Dynamics Information Technology, Riverview, FL - Bilingual Customer Service Representative

Jun. 2014 - Aug. 2014

● Communicated information in a way to maintain the company’s reputation of politeness and exquisite customer service

● Focused on improving our team’s position out of 48 teams by completing calls quickly and efficiently

● Contributed to elevate the position of my team by cooperating within my team of 15 effectively

EDUCATION AND TRAINING

Florida International University, Miami, FL - Bachelors of Science in Biomedical Engineering

Aug. 2013 - Dec. 2018

GPA: 3.2

● PepsiCo Foundation Excel Awards Scholarship Recipient

● Academic Excellence Award Scholarship Recipient

● Florida Bright Futures Scholarship Recipient

● Completed coursework in Circuits Analysis, Biomaterials, Intro to CAD, Orthopaedic Biomechanics, BME Lab, Cell and Tissue Engineering, and Medical Instrumentation Design

● National Society of Black Engineers, Programs Chair, 2017 to 2018

● Alpha Eta Mu Beta Member

● Alpha Kappa Psi, Secretary, 2014

● Society of Women Engineers Member

● IEEE Member

ACADEMIC EXPERIENCE AND VOLUNTEERING

Citylife Church, Tampa, FL - Volunteer

Apr. 2019 - August 2019

● Organized the logistics and schedule for various young adult events that cater to 8 to 10 people

● Assisted in serving coffee and food, cleaning the general area, and tracking the purchases in the cafe

FIU Engineering Expo, Miami, FL - Student Volunteer Feb. 2018

● Led and encouraged a group of 25 middle schoolers through a tour of various engineering activities throughout the college of engineering

● Assisted in serving, setting up, and taking down the event setup and decorations

National Society of Black Engineers, Miami, FL - Programs Chair Aug. 2017 - Apr. 2018

● Organized the planning, budget, logistics, refreshments, execution, and schedule for three professional events that cater to 50 to 75 people

● ● Acquired various influential engineering companies, disc jockeys, and prestigious guests for various events

FIU McNair Scholars Research Conference 2016, Miami, FL - Poster Session

Oct. 2016

● Presented the experiment conducted at the University of Nebraska- Lincoln that focused on improving upon targeted drug delivery techniques

● Placed third place in the division of Engineering, Physics, and Mathematics



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