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Customer Service Coffee

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
May 13, 2020

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Aldi Jamalud Simon

Email Address:

Contact #: 056*******


My career objective is to involve myself in a multi-dimensional and multi-functional environment, in a position that allows me to use my knowledge and skills to accept the challenges in connection therewith and to face the situation resulting there from with patience in order to arrive at a successful conclusion.

Educational Qualification

GRADE SCHOOL: Sibuco Central School SY: (1991 – 2000)

HIGH SCHOOL: Sibuco National High School SY: (2000 – 2004)

COLLEGE EDUCATION: HMIJ-Philippine Islamic College Inc.

Bachelor in Elementary Education

Major in Science & Health ( 2004 – 2008 )

Work History and Job Responsibilities:

Il Caffe Di Roma Lavazza

Position: Head Barista: February 2015- July 2018

Welcomes customers by determining their coffee interests and needs.

Educates customers by presenting and explaining the coffee drink menu; answering questions.

Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines.

Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffè latte, and cappuccino.

Generates revenues by attracting new customers; defining new and expanded services and products.

Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.

Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

Maintains safe and healthy work environment by following organization standards and sanitation regulations.

Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.

Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

F.A Sport Cafe, Bawabat Al Sharq Mall Baniyas Abu Dhabi

Position: Waiter/Barista: June 2012 – November 2014

Welcoming guest

Present menus to the customer and answer questions about menu items and making recommendation upon request

Doing up selling

Taking orders from the customers

Serving food and drink as customer’s order and request

Making hot, cold and mixed drinks

Responsible for billing and payment process

Ensure cleanliness of the surrounding and establish good relation with the guest.

Max Restaurant Davao City, Philippines

Position: Waiter 2010 – 2011

Greeting customers as they arrive and showing them to their table.

Giving out menus and taking orders for food and drinks

Serving food and drinks

Making sure tables and surrounding are clean

Southern Mindanao Hardware Supplier Zamboanga City, Philippines

Position: Salesman, 2008 – 2009

Maintain an awareness of all promotions and advertisements.

Assist in floor moves Merchandising, display maintenance and housekeeping.

Aid customer in locating merchandise

Communicate customer request to management

Ensure that each customer receives outstanding service by providing a friendly environment which includes greetings and acknowledging every customer.

Maintaining solid product knowledge.


Learning many things as quick as possible and implementing them in operations throughout the Job.

Asking as many questions as possible and grasping things around me and implementing them throughout Job.

Taking the criticism in a constructive way and practicing made me strong.

Maintaining high standards of hygiene, discipline and also personal hygiene.

Effectively communicating with staff thus working with different teams at ease.

Personal Assessment

Analysing capability and decision making.

Possess good communication skills.

Enthusiastic to learn.

Desired to take initiatives and responsibilities.

Work effectively as a part of team or independently under deadlines and extreme pressure.

Positive Attitude and Confident enough to work in multidiscipline environments.

Knowledge in Computer Microsoft Word, Power point and Excel.

Professional and friendly even in tough situation.

Excel in an environment where team work is expected.

Quick thinking and Wise.

Excellent Customer Service Skills. Communicating in a professional manner with the guest and co-workers.

Personal Details

BIRTHDAY: September 11, 1987

BIRTHPLACE: Poblacion Sibuco, ZDN, Mindanao Philippines





LANGUAGE & DIALECT SPOKEN: Proficient in English, Filipino


References will be provided if required.

I hereby declare that the above mentioned information is true and fact.

DATE: May 13, 2020 (ALDI SIMON)

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