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Marketing Customer Service

Cambridge Station, NS, B0P 1G0, Canada
Cad 30 hour
May 13, 2020

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Objective: Work as part of a team of professionals to provide expertise and quality to clients and/or companies.


Passionate Marketing Professional experience in providing strategic and practical advice to boost company’s marketing efforts, organizing activities and marketing strategy. Strategic thinker knowledgeable in everyday marketing activities. Excellent communicator, with lots of enthusiasm, who’s always ready to make a difference. Knowledge in different industries, focused to ensure marketing operations engaging customers and outperforming the competition.


Honest, dedicated, committed.

Proven management skills.

Strong leadership skills.

Experience working in teams and under pressure.

Innovative and effective problem solver.

Organized, methodical and communicative.

Creative, resourceful and result oriented.


2004-2005 Escuela de Aviación Los Halcones. Medellín - Colombia.

Commercial Helicopter Pilot. PCH 890. COLOMBIA.

2000-2002 Politécnico Grancolombiano Bogotá D.C. - Colombia

Finance Management Specialist.

1990-1995 Politécnico Grancolombiano Bogotá D.C. – Colombia.

Marketing Professional.

1990-1993 Politécnico Grancolombiano Bogotá D.C. – Colombia.

Marketing and Advertising Technician.

1981-1988 Colegio Rochester Bogotá D.C. – Colombia.

High School Degree.


Graphics Technician 2019-Present PRIDE SIGNS Cambridge, ON, Canada.

With the Supervisor, provides support for Facilities Department.

Uses computer programs to generate or recreate logos, text, and other graphic designs.

Designs, cuts, and applies signage of various types.

Installs signage and creates structures for support of such signage.

Reads work order or receives instruction from supervisor regarding specific tasks assigned.

Creates and/or designs specific detailed drawings or logos for reproduction on specialized equipment.

Measures specific dimensions for sign placement and/or design size - either during creation of designs or on site of where installation will occur.

Cuts material for installation of design (plastic, wood, metal or other) using handsaws, table saws and/or other equipment.

Traces existing designs on paper or other material for reproduction of the same.

Scans drawings and/or designs into several computer applications for reproduction of some or all of original drawing or design.

Cuts material either by hand or plotting devices to create vinyl and other materials in certain shapes or patterns to be incorporated for specific signage or design application.

Prints logos or designs on vinyl material by use of specialized sign equipment and proprietary computer programs.

Cleans and or prepares surfaces of objects or materials that will receive such signage and or designs, using cleaning chemicals and other methods.

Uses ladders and/or lifts to apply signage in some situations.

Removes old or outdated signage from existing structures and/or objects.

Commercial Helicopter Pilot: 2010 -2019. VERTICAL DE AVIACION S.A.S. Bogotá D.C. – Colombia.

Mi8 MTV1 MI 171 First Officer: Communicate with the client, flight managers, passengers, other employees, and management in order to explain the duties and responsibilities of the helicopter program and mission.

Prepare written documents such as: daily flight operations, reports, log sheets, and invoice reports with clearly organized thoughts using proper standard techniques.

Operate Mi8 MTV1 -MI 171 helicopter according to SOP’s and requiring a Commercial Pilot's License.

Inspect, monitor, and evaluate work-related conditions and helicopters to determine compliance with prescribed operating, safety, and other standards, regulations, and guidelines including Federal Aviation Regulations (F.A.R.s) and company procedures.

Operate a variety of standard aviation and/or office equipment such as a GPS, personal computer, I Pad, electronic flight computer and calculator, to compile reports, navigation planning and log sheets. Enter data or information into a personal computer in order to provide flight statistics.

Work at elevated levels up to a maximum of 12,000 feet while performing helicopter support missions for Colombian Army and US Army. Internal and external load transport missions.

Resolve operational and other work-related problems related specifically to aircraft operations.

Perform mathematical calculations associated with aircraft operations as directed by company regulations.

Client Manager 2000-2003. GCB Citibank Colombia. Bogotá D.C.

Customer acquisition and on-going customer account management.

Day-to-day administration and responsibilities: - Account administration (overdraft, trade execution, wire transfers, trouble shooting

Contributed in research, findings increase and manage database of potential market.

Obtain more revenue from each relationship and reduce client or product attrition.

Expand the business with clients of the Key Client team- Generate/increase revenue and assets from existing clients through

development of client relationships, reviews, trading and product promotion

Participate in daily, weekly and monthly metrics review.

Implement quality of service delivery ensuring client satisfaction and maximum sales

Consumer product knowledge. Banking industry knowledge. Customer Service problem handling and solving.

Mini Branch Coordinator 1997-2000. GCB Citibank Colombia. Bogotá D.C.

Managed all operative activities in the agency, adjusted to the policies and procedures.

Follow processes, guidelines and best practices according to legal and compliance requirements and sales efficiency standards

Responsible for reviewing and approving all data entry accounts and transactions.

Implemented training course for new employees.

Organized and handled all documentation on procedures/policies/processes and contingency plans.

Responsible for quality assurance, service and operational security.

Control, supervision and custody of cash and values.

Implement effective performance management tools to maintain high standards of performance.


Free Lance Marketing Planner. Envoy Marketing E.U.2003-2010

Provide marketing support and customer service to financial advisers.

Present technical product knowledge in an innovative way.

Regularly update advisers on industry trends.

Build strong relationships with strategic partners, representatives and firms.

Represent the company and/or present at various meetings.

Business development functions: business plan development, advertising, promotion sales management, public/community

relations, sales activity analysis, new service line development and strategic planning actions.

Define, develop and fulfill creative communication marketing strategies, including but not limited to CRM, video & audio

conferences, live meeting events, publication & print programs, along with numerous other direct communication strategies.

Write, design and modify corporate brochures, newsletters, Webpages, proposals, PR releases and other communications

Prepare and distribute marketing materials to remote potential customers and referrals sources.

Schedule and coordinate company meetings, and events.

Private Pilot Aero express 2006 (internship)

Direction Assistant ILUMINA FILMS 1997 (Internship)

Marketing Director Toro Deli Express 1996 (freelance)

Direction Assistant CARACOL TV 1995 (internship)

Direction Assistant JES Productions TV 1991 (internship)


MS Windows, IOS, MS Office, Web Apps, Social Networks Apps, Aviation and Navigation Apps.

KEY WORDS: Discipline, punctuality, leadership, team player, quality, results, solutions, creativity, service, energy.

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