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Customer Service Manager

Utica, MI
May 13, 2020

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***** ******** ****** ***, ** 48315



Customer oriented, experienced management professional seeking full time employment with a company that embraces a team work philosophy and dedication to customer/client satisfaction. Looking for a new challenge outside the food service industry to utilize and enhance my skills and experience in a goal-driven environment.


Dependable individual, productive in multitasking, attending to challenging customers, adjusting to absences and acclimated in high pressure situations. Self-motivated worker efficient in the hiring process - i.e., applicant tracking database, conducting interviews, perform orientations, update records for new staff, as well as corrective action. Strong communication and organizational skills applied on a daily basis.


Macomb Community College:

Associates Degrees (2)

Medical Laboratory Technology 2013

General Studies 2012


Taco Bell / Sundance Inc. - Macomb, MI March 2019-Jauary 2020 Assistant General Manager (General Manager Trainee)

• Perform all tasks detailed below at Taco Bell of America in addition to extensive General Manager training

Taco Bell of America LLC – Rochester, MI March 2013-Febuary 2019 Assistant General Manager

• Experienced in running daily operations, staffing, and inventory management

• Oversee shift mangers, providing quality products in a timely manner

• Ensure team members were working efficiently

• Interview, train & develop new team members and managers

• Order all store food and supplies and in charge of money orders

• Counting the safe, closing out drawers and making sure change order matches invoice

• Excellent reviews received for inspiring crew members to always do their best and “Serve with a smile” (per customer surveys)

• Responsible for pricing & promotional advertising updates

• Review and manage cost of sales and balance cash (over/short) daily

• Keeping sales figures above 100% (over last year’s figure)

• Communicate pertinent information to employees on a shift-to-shift basis regarding what points need to be addressed (i.e. checking expiration dates, cleanliness tasks, keeping labor costs and ICOST down, cross training, etc.) SPI, LLC – Shelby Twp, MI June 2010-November 2012

Quality Assurance Operator

• Final inspections of automotive parts

• Make minor adjustments to molds

• Report repeated imperfections to supervisors

Taco Bell of America LLC – Shelby Twp, MI June 2004-April 2010 Crew Trainer

• Food preparation

• Train new hires

• Cashier - Count & balance daily drawers

• Provide excellent customer service

• Responsible for store cleanliness


• Long term experience in customer Service (15 years)

• High level communication skills

• Strong prioritization and organizational skills

• Proficient in Microsoft Word and Excel

• Phlebotomy Certification (May 2010)


Available upon request

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