Laura A. Layne

*** ******* **

Knoxville, TN ****9

Mobile phone 423-***-****

OBJECTIVE To obtain a position for a Full-Time Sales and Service Specialist

SUMMARY OF QUALIFICATIONS

TECHNICAL Training new agents with previous employers. Extensive experience and knowledge of computerized customer information systems including QuickBooks, Jupiter, Data Entry and all Microsoft Office products such as Word, Access, Excel, and PowerPoint. Experience with Payroll/Auditing systems. Type 70+ wpm.

COMMUNICATION Excellent written and oral communication skills.

Very outgoing personality and works well with others.

Enjoy working in a team environment.

Interacts with customers on a daily basis.

EXPERIENCE

Sykes-Morristown, TN.- Intuit Turbotax & QuickBooks - 1/20 - present

Performs all functions related to tax fraud including identity specialist. Work with customers on a daily basis to help them find the right product and help maintain their accounts.

Internal Medicine Medical Assisstant 1/15 – 1/16

Assists physician in collecting vital signs, drawing blood, delivering injections, administering medications, removing sutures, and changing dressing. Uses technology to manage patient records.

JTV Sales/Customer Service Representative 6/12 - 3/13 Knoxville, TN

Performs all functions related to customer accounts and purchases on orders. Train at-home agents on upsells and dealing with consumer refunds.

International Truck and Engine 9/07 - 4/11-Knoxville, TN

Accounting Support Analyst- Analyze, research & maintain customer accounts both internal & external to International. Provide resolution discovered through customer account maintenance.

Audit Analyst- Following prescribed procedures; processes & verifies invoicing coding of expenses & preparation vouchers. Systematically maintains records of amounts owed and insures prompt payment of invoices. Trained new employees on account support duties.

Revenue Recovery Corportion, 6/05 - 1/06 (Temp Job) Knoxville, TN

Performs all functions related to consumer account collections for medical bills including dealing with insurance companies on a daily bases and filing insurance claims.

Accutel GMAC Collections, Knoxville, TN 6/99 – 12/03

Performs all functions related to consumer account collections.

U.S. Cellular, Knoxville, TN 1/98 - 6/99

Customer Service Representative - Assists consumers in selection of rate plans, technical troubleshooting, and performs marketing via outbound calls for current promotions. Sell rate plans.

Financial Services Representative - .Performs all functions related to consumer account collections on a daily basis, including pro-rating break fees and interfacing with payment control.

Dillards Department Store, Knoxville, TN 1/97 – 1/98

Sales Associate.

EDUCATION

VIRGINIA COLLEGE, 4/13 -5/15 Medical Assistant Graduated with honors 5/15

MILLER MOTTE TECHNICAL COLLEGE, Chattanooga, TN 4/11 – 6/11.

Medical Assisting

PELLISSIPPI STATE TECHNICAL COMMUNITY COLLEGE, Knoxville, TN 8/97 -1/98

Office Systems Technology/HealthCare Administration Management

KARNS HIGH SCHOOL, Knoxville, TN Graduated 1997

Certificates/Awards- JTV Award in providing excellent customer service

Recognition on job performance from all Supervisory Staff at JTV

Associate Development Program

Customer Commendations

Fair Debt Collection Practices Act Certified

Climate to Performance- International Truck & Engine University.

References - Available upon request

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