MARILYN F. AGUSTIN
Manama, Al Qudaibiyah
Seeking a managerial position on where my skills of customer service, management and strategic
planning would be utilized. To bring in my skills of handling employees and bringing out the best in them
leading to best customer experiences in the role of the Restaurant Manager.
PRIMARY: Padre Gomez elementary school - (June 1996 to March 2002)
SECONDARY: Saint Mary’s Academy Manila - (June 2002 to March 2006)
TERTIARY: Universidad de Manila - (June 2006 to April 2010)
Bachelor of Science in Business Administration major in Management
AGE: 29 Years old
PLACE OF BIRTH: Manila Philippines
EMIRATES FASTFOOD LLC (MCDONALDS UAE)
<< MANAGER TRAINEE TO STORE MANAGER – AUG 2011 TO JUNE 2016 >>
Lead and managing people
Conduct training of the crew, trainee managers and assistants on sales performance, workplace safety policies, procedures and security.
Manage and implement the restaurant training system
Provide a safe working environment
Conduct a regular team meeting
Gather customer feedback and identify patterns and trends initiating specific actions to improve customer satisfaction.
Preparing monthly restaurant financial reports and targets
Monitored inventory of food supply
Enforce and coaching others
Counsel and discipline staff when necessary
Manage financial resources
JASMIS FOOD CORPORATION
<<ASSISTANT RESTAURANT MANAGER – AUGUST 2016 TO SEPTEMBER 2017>>
Managed day to day operation within budgeted guidelines and to the highest standards.
Lead the team by training, attracting and appraising talented staff
Established targets, schedule and procedure
Comply with all health and safety regulations
Report on management regarding sales result and productivity.
BAHRAIN AND KUWAIT RESTAURANT COMPANY (AMERICANA – KFC)
<< RESTAURANT GENERAL MANAGER – OCTOBER 2017 TO OCTOBER 2019>>
Meeting the sales and profit goal
In charge of the daily operation of te restaurant
Ensure to have enough staff for the shift, sufficient stock of food and make sure that the equipments are working properly.
Overseeing the training of the employees is another thing on the lists of our responsibilities.
Deals with complaint from the customers
Make sure that the rights and the needs of the customers are given for them to become patrons and come back to the restaurant.
Implement all operations according to their company’s standard
Exercising basic shift to shift financial control to meet the restaurant profit target margins.
Driving excellence in customer service
Performs hands on operational work on an on going basis to train employees respond to customer service needs or otherwise role model appropriate skills and behaviors in the restaurant.
GUL BIBI PUBLICITY AND ADVERTISING ESTABLISHMENT AGENCY
<<, MARKETING &OPERATION ASSISTANT>> - OCTOBER 2019 – APRIL 2020
Reconciling invoices and identifying discrepancies.
Creating and updating expense reports
Processing reimbursement forms
Prepare bank deposits
Enter financial transactions into internal databases
Check spreadsheets for accuracy
Maintain digital and physical financial records
Issue invoices to customers and external partners, as needed
Review and file payroll documents
Participate in quarterly and annual audits
Conduct market research and analyze consumer rating reports/ questionnaires
Compose and post online content on the company’s website and social media accounts
Prepare and deliver promotional presentations
Communicate directly with clients and encourage trusting relationships
Write marketing literature (brochures, press releases etc) to augment the company’s presence in the market
Update spreadsheets, databases and inventories with statistical, financial and non-financial information
HIGHLIGHTS AND MAJOR ACHIEVEMENTS:
Inventory and Financial Management
Deans lister in Basic Shift Management class in MC Donalds UAE
Deans lister in Advance Shift Management class in Mc Donalds UAE
Deans lister in Effective Management Practices in MC Donalds UAE
Class archie in Person In Charge Level 3 in Dubai Municipality
1.Ma. Elizabeth Mendoza 3. Moin Uddin Abassi
RGM (35393567) AREA MANAGER (35320659)
MARILYN F. AGUSTIN