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Customer Service Office

Pueblo, CO
May 12, 2020

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Resume' of Kelly Cordova

**** ***** ****** ** *** 263

Pueblo, Colorado 81001


Professional Profile:

I am a Customer Service expert, also excel in office management, supervisory positions, collections, and trainer. Have also been involved as a union steward and on safety teams.

Expert Customer Service Skills

Computer skills

Telephone / Receptionist professional

Management / Supervisory professional

Office Management professional

Proficient in all office machines

Professional Accomplishments:

Management classes.

Train the trainer classes.

Microsoft Office Suites training.

Cashiering class.

Phlebotomy Certificate.

Professional Experience:

10/2018 - Present

Kaiser Permanente – Pueblo, Colo

Service Associate

I am in the Pueblo North Kaiser Clinic and schedule for both offices. I handle incoming calls from Kaiser members, scheduling appointments, taking messages for clinic for providers / member questions and return calls. Direct callers to appropriate departments.

Adecco – Pueblo, Colo

Customer Service Expert

Handle incoming calls, chats and e mails from customers regarding orders and problems with products.

Iqor – Pueblo, Colo

Customer Service Expert

Handle incoming calls from MetroPCS customers regarding cell phone service, including setting up accounts, troubleshooting account and phone issues. Also on the retention team.

Convergys – Pueblo, Colo

Anthem Medicare Advantage Customer Advocate

Handle incoming calls from Medicare Advantage members and doctor offices to verify coverage and claims.

Evicore – Colorado Springs

Non Clinical Patient Advocate

Handle incoming calls from doctor offices and rendering sites for prior authorization for patients Cardiology and Radiology tests.

Miscellaneous Experience:

Trainer, Cashier, Dispatcher for towing companies and various other companies, Collections expert, Office Manager, Supervisor in various positions, Clerical / Data Entry, Receptionist including multi line phone systems, Cashier, Sales, Waitress, Bartender.

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