SHAQUITA C. MOSLEY
Skill Set Summary
To oversee administrative functions in your business. Executing Administrative efficiency, proper procedure, implementation of policies and procedures, and obtained employee morale . Worked in fast-pace environment where I established and built excellent rapport with customers gaining repeat visits.
Southern Vance High School; Henderson, Nc; College Preparation Diploma; 2004
North Carolina A&T State University;Greensboro, NC
Business Management 2007
UPS: Doraville, GA Hub Quality Assurance Specialist/package handler; December 2018-July 2018
Promptly moving from belt to belt collecting broken or damaged goods or merchandise.
Repairing/relabeling/coding broken boxes, retapping boxes, getting boxes that are lost sent to the right location or receiver.
Entering information into an intranet system to see that certain broken packages get delivered to the accurate location; correcting zipcodes, shipper codes, etc.
Building up walls to put up to 2,000-5,000 boxes into double trucks.
Helping others to get the volume of certain high volume trucks down.
COMCAST: Alpharetta, Ga. Telesales; April 2017- September 2017
Responsible for outbound telephone calls to residential customers for the purpose of upgrading current customers.
Promoting products and services, and closing all sales from new sales to sales to existing customers.
Accurate Tax Solutions ; Alpharetta, Ga. Tax Preparer; December 2016-January 2017(Temporary Assignment).
Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
Help taxpayers by using their federal, state and local codes; clients receive the maximum benefit permitted under the law of government.
Resolve customer complaints through live chat.
Prepare tax returns using electronic filing software; review, calculate, edit, and fix.
International House of Pancakes; Queens, Ny, Salisbury, NC, Atlanta,GA; Manager/Server; November 2010-November 2016(part-time 2008-2010)
Enable an environment that rewards innovation and effective problem solving.
Create and continuously improve processes by which the support team operates.
Enhance the customer experience by fostering an environment of service excellence.
Develop structure within our support team to ensure we are meeting business goals.
Citi Bank Call Center; Greensboro, NC. Customer Service Sales Representative; April 2008-April 2010
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers; avoid escalating calls.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information; reading verbatim on screen.
Sun suites/Crestwood Suites; Duluth/Lawrenceville, Ga /Greensboro, Nc; Front Desk Manager Assistant May 2005-July 2010 (summer work).
Monitor activities of all employees; making sure they adhere the standards of excellence to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Maintain a professional and high quality service oriented environment at all times.
Handle complaints, problem solving, disturbances, special requests and any other issues that may arise.
Inform all Front Office staff of daily activities, as well as special requests and repeat guests