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Manager Customer Service

Location:
Cleveland, TN, 37323
Salary:
70,000
Posted:
May 12, 2020

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Resume:

LaMar Ervin

*** ********* **** **, *********, TN 37323 Res: 423-***-**** / Cell: 423-***-**** adc6u1@r.postjobfree.com

Purchasing / Operations / Warehouse / Supply Chain Management

Procurement / Energy Risk Management / Fleet Management

Seasoned performance-driven executive offering 20 years’ comprehensive achievements in Purchasing, Energy Risk Management, Facility Project Management, Fleet Management, and Production Planning. Skilled in negotiations with utilities in both regulated and deregulated environment. Developed low cost solutions through aggressive negotiations with new and existing suppliers. Solid history of applying “out-of-the box” approaches, adapting to new business environments, and negotiating win-win agreements. Recognized for ability to incorporate innovative management techniques that result in enhanced business practices, increased productivity and profits. Forge strong business relationships focused on team-work, service-level and cost containment. Professional attributes include:

Energy Procurement

Leadership & Team Building

Business Development

Facility Construction

Change Management

Relationship Management

Budgeting, Planning Forecasting

Purchasing & Negotiations

Project Management

Supply Chain Analysis

Vendor Selection

Problem Resolution

Professional Experience

CVG-FinishTek, Dalton, GA 2015- Present

Paint and Decoration company- Division of CVG Corp.

Purchasing/ Account Manager

Responsibilities are the ordering of raw materials for decoration for customer requirements. Raw materials include hydrographic film and paint as well as injection molded parts. I also work very closely with scheduling and shipping department to make sure that requirements are met. MRO items such as critical parts are also purchased by myself. I also assist with quality issues and customer service issues for assigned customers. FinishTek is a paint and hydrographcs company to the appliance and outdoor motorsports industry. Issue RFP with consideration for freight costs, resin costs and volume discounts to include the Total cost of ownership for each item to be used in production.

EPC, Surgoinsville, TN 2014- 2015

Injection Molder- Minority owned sole proprietorship

Purchasing/ Assistant Plant Manager

Responsibilities include the following departments. Customer Service, Scheduling, Warehouse, Shipping Department,

Receiving Department, General Plant Maintenance, and Purchasing. MRP system is DTR which is designed for the molding industry. Purchasing department is responsible for buying resins, MRO, capital equipment and daily production needs.

Selected Accomplishments:

Assisted in positive on site audit from Daimler for move from Tier 2 supplier status to Tier 1 status.

Negotiated all contracts for resin and monitored costs based on market trends as well as monitored progress from initial start to finish.

Organized warehouse facility and both Shipping and Receiving departments for space utilization and efficiency.

Began painting program to bring the facility up to modern molding standards and improve employee morale.

Evaluated all costs involved in transportation and raw materials as well as participated in VA/VE customer programs

Currently 11 direct Reports

M-TEK, Manchester, TN 2012- 2014

Tier One Automotive Supplier – Japanese owned and operated

Senior Buyer,Corporate

Responsible for Multi-plant vendor selection and qualification, Long Term Agreements, VA/VE cost reductions, Implemented contracts for materials and sub-assemblies required to fulfill company’s commitment with outside suppliers without interruption to key suppliers, Nissan, Honda and Volkswagen. Worked with both domestic and LCC supplier base in Korea, China and Mexico.

Selected Accomplishments:

Member of team assigned to select and implement MRP system

Worked with various departments to achieve and maintain ISO certification

Exceeded cost saving measures through partnerships with vendors

Issued and evaluated RFP’s issued to vendors and negotiated piece price based on resin cost, machine rates, SG&A and freight costs associated with products and followed all changes based on resin price changes, labor costs and market trends

Worked with tooling manufacturers in tooling development and delivery in China, Korea and the US

Lady’s First, Cleveland, TN

Importer of women Golf accessories- Female owned sole proprietorship

Manager, Supply Chain 2010 - 2012

Lady’s First is a manufacturer and distributor of ladies golf gloves. Duties include sourcing and logistics of product from LCC countries Indonesia, Malaysia and China. On a daily basis customer service, shipping and inventory control are practiced.

Selected Accomplishments:

Designed and implemented inventory control system

Beaulieu Group, LLC, Dalton, GA 2005 – 2010

Third-largest carpet manufacturer in the world with $1 billion in annual sales.

Corporate Fleet Manager/ Contracts Manager

Direct fleet management strategy, execution and administration of national fleet consisting of over 550 lift trucks in 27 locations at an annual total spend of $10M.Work with company energy team to develop and implement energy procurement and risk management strategies. Lead feasibility team to determine viability of hydrogen power units for lift trucks in operation. Negotiate with vendors to ensure lowest possible cost in industrial vehicle and equipment procurement. Oversee fleet-related risk management training programs. Used ERP programs for inventory management .Managed 6 direct reports and 34 indirect reports. Report to CFO.

Selected Accomplishments:

Lead cross functional team determining electrical requirements for multi-site, multi-state facilities.

Coordinated and lead team for negotiations for natural gas requirements for multi-site, multi-state facilities.

Appointed by the Board to be project manager for creation, development construction and operation of new fiber distribution center.

Developed, implemented and validated study for alternative energy, hydrogen fuel cells, for material handling equipment.

Converted fleet department from facility accountability to corporate accountability for maximum utilization.

Reduced Lift Truck Fleet by 100 units, generating a savings of $3.8 million in 2 years.

Sold 250+ outdated lift trucks, resulting in an annual tax savings of $800,000.

Teamed with accounting department to implement EDI billing process for fleet vendors.

Negotiated multi-facility pricing for upgraded battery extraction equipment, reducing costs by $30,000. .

Ackland, Inc, Vass, NC 2003 – 2005

National energy Technology Company with $175 million in annual revenue.

Director, Business Development

Managed all aspects of business development, commercial contracts, competitive analysis, incentive planning, and government relationship management as a startup alternative energy company. Served as company representative with Energy Storage Association to gain insight into new technologies in global power arena. Managed four direct reports. Reported to President.

Selected Accomplishments:

Proposed a grid stability and peak power production technology change, reducing initial project costs from $34 million to $11 million.

Developed and nurtured productive relationship with Tennessee Valley Authority (TVA) the largest public power company, to facilitate Ackland’s product evaluation. Landed national accounts with General Motors, Mohawk Carpets, Shaw Industries, and Beaulieu USA.

Synthetic Industries, Inc, Chickamauga, GA 1999 – 2003

National tier one carpet supplier with $450 million in annual revenue.

Energy Risk Manager / Senior Buyer

Led cross-functional team in the development and execution of a 5-year energy plan for eight plants in five states. Managed national fleet of 120 leased vehicles. Oversaw RFP process for corporate-wide packaging program. Handled financial exchange rates for overseas procurement. Served as department interface for company safety program. Administered $20 million utility budget and $15 million equipment lease budget. Used MRP/ERP programs for order and inventory controls at plant locations. Managed 5 direct reports and 8 indirect reports. Used both AS400 and SAP programs in working with AR Department. Reported to Director of Purchasing.

Selected Accomplishments:

Implemented changes in production planning and scheduling dynamics to maximize efficiency and minimize energy costs using real time electric pricing programs.

Negotiated annual electric and natural gas contracts for nine manufacturing facilities.

Negotiated and implemented annual propane requirements with suppliers to balance natural gas contracts.

Managed and negotiated contracts for construction of new Distribution Center and Air Compressor facility.

Formulated strategies for fleet management operations, resulting in an initial savings of $1.5 million.

Renegotiated contractual agreements with Georgia Power, delivering a savings of over $2.5 million in 2 years.

Negotiated over $1.5 million in Trade Credits with various vendors in lieu of cash for goods.

Member of the Million Dollar Savings Club.

Worked with Engineering department to identify and qualify new construction contractors for multiple Company expansion projects.

Additional Career Highlights

Increased annual revenue by $25 million without additional labor costs. Designed and implemented new purchasing department as Purchasing Manager with Newmark Rug Company. Negotiated both land line and mobile phone services for NewMark Rug. Also purchased both synthetic fibers and cotton fiber for plant production.

Education / Certifications

BRE, Business Administration

The Baptist College of Florida, Graceville, FL

GPA 3.45 ~ Graduated Magna cum Laude

Certified Energy Procurement Professional (CEP)

Association of Energy Engineers

Six Sigma – Yellow Belt

Professional Affiliations

Member, Energy Storage Association (ESA)

Member, Association of Energy Engineers (AEE)

Member, United States Coast Guard Aux. Financial Officer Flotilla 16-09

Member, Bradley County Master Gardener Program

Purchasing Programs / Companies

AS400 – Beaulieu of America, Synthetic Industries

DTR – Engineered Plastic Components

Mapics – M-tek

SAP – SI Corp



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