Dobsonville, Ext *
Looking to secure a challenging role where skills, knowledge and previous experience can be applied and further professional development achieved.
SKILLS & ABILITIES
• Great Interpersonal and Communication Skills
• Passion for helping people
• Extensively methodical
• Computer literate (Incl. Tables & Pivots)
• Great Typing Skills and Accurate Data Entry
Customer Service Agent – Call Centre
February 2017 – October 2018
* Advised and assisted UK and Ireland customers of the online shopping company telephonically with their orders, payments, deliveries and APR interest.
* Would navigate through the Customer Relation Management system to check and update information for customers and other departments.
BYTES MANAGED SOLUTIONS
Incident Management Controller
June 2013 – September 2015
* Worked with ABSA Customer Service Representatives and captured all repairs, maintenance and client assistance provided onto the Astea CRM system.
* Monitored and ensured adherence to nominated SLAs for the different types of incidents logged for attention by the Customer Service Representatives.
* Handled escalations, appointments scheduled and SLA management on the Astea CRM system.
* Managed the creation of spreadsheets and pivots to keep track of various information on the systems for vetting purposes.
DIRECT CHANNEL HOLDINGS
Contact Centre Agent
March 2012 – April 2013
Made outbound calls to customers offering and assisting with insurance products, and ensured their details are captured accurately on both existing and new applications.
DIGITAL BY DESIGN
March 2010 – December 2010
I was part of an online promotion team for a SAB Miller product.
T.H.S LANGLAAGTE 2008
* Managed a high-volume workload within a deadline driven environment. * Officially commended for initiative, customer care and dependability in performance appraisals.
* Became one of the “go-to” people for the training of new employees.
Manager – Bytes Managed Solutions
Manager – Webhelp SA