p: 770-***-**** e: email@example.com
Unique Auto Finance Manager who tends to get results by focusing on the customer’s needs. Successful at developing and utilizing an effective network of lenders, negotiating terms with clients and getting profitable results for the company.
Strong negotiation Able to work independently Strong communication and presentation skills Outstanding customer service Adaptable and innovative Teamwork oriented Outstanding work ethic and integrity
Highly organized and enthusiastic Detail oriented Microsoft Office proficient Fluent in Spanish
RBM of Atlanta Atlanta, Georgia
F&I Manager April 2019 – May 2020
Communicated directly with banks to obtain financing for qualified buyers.
Structured deals and negotiated with financial institutions to get deals financed and funded
Aided the Title Clerk with all State Motor Vehicle work for numerous states.
Ensured the dealership was and maintained compliance with all National and State guidelines
Toyota Marietta, Georgia
F&I Director October 2015 - Present
Monthly average $1,800. Responsible for managing the dealership's team of finance and insurance professionals
Develop F&I team members.
Oversee dealership customer loan and origination process.
Present warranties, credit insurance, GAP insurance and other beneficial products available.
Establish and maintain strong lender relationships.
Ensure positive customer experience.
F&I Manager June 2009 - September 2015
Responsible for maintaining acceptable levels of gross profit and customer satisfaction in the sale of finance and insurance services and products.
Protect the dealership's gross by arranging financing so outside finance sources do not have an impact on the selling gross.
Secures acceptable financing for customers requesting it through one of the dealership's lending sources.
Work directly with the sales team to help bridge disconnections in the sales process.
Build rapport with customers to create a base of referrals to establish a strong customer network.
Maintain control of all the paperwork until it is ready to be turned in to the general office.
Train and educate the salespeople with regard to the inner workings of the department, the benefits of the protective products offered in the department, and the role that salespeople play in the success of the department.
Complete an end-of-the-month summary to review how well the objectives for the month were compared to the monthly forecast.
Hispanic Department Manager March 2008 - June 2009
Responsible for ensuring customer retention and profitability by recruiting qualified sales professionals, assuming responsibility for appraising, purchasing, displaying and merchandising the new car inventory.
Forecast goals for sales, gross, and key expenses on a monthly and annual basis.
Assist individual sales people in setting aggressive yet realistic monthly goals and provide them with the support to meet their goals.
Establish and enforce product -knowledge standards.
Assist in the development of advertising campaigns and other promotions.
Maintain vehicle inventory.
Hispanic Department Certified Sales Consultant December 2005 – February 2008
Achievements: Increase of Hispanic business growth by 60% as a result of identification of opportunities and elimination of barriers.
Offer exceptional customer service and ensure clients receive the best deal.
Develop and execute strategies to generate new customers and maintain current clients.
Possess, or acquire in a reasonable time, in-depth knowledge of products and maintain information of market and competitors.
Educate new sales force within the 8th District, in Closing and Negotiation techniques.
Conduct new products and/or new features presentations to existing and new sales associates.
ESPER-CORP Diario La Libertad Newspaper Barranquilla, Colombia Sub-Director 2003 - 2006
Achievements: Increased sale of daily units from 20,000 to 27,000 and memberships by 25%.
ESPER-CORP Supermercado Robertico Supermarket Barranquilla, Colombia
Commercial Manager 2001 – 2003
Gases del Caribe S.A Barranquilla, Colombia Marketing Assistant 2000 – 2003
Program in Administration and Management, University of Pittsburg - 2002
Master of Marketing, Universidad de San Martin - 2001
Finance and International Affairs, Universidad de San Martin – 2001
Business Administration, Newberry College – 1995
JM&A Group annual contest 2015 - Present
Finance Manager of the year 2011 - 2015
Salesman of the Year 2006 - 2009
Nominated to the Simon Bolivar award, Best Newspaper Administrator June 2004
Best Young Professional award