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Customer Service Executive

Location:
Lagos, Nigeria
Salary:
100,000
Posted:
May 12, 2020

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Resume:

CHIBUZOR ODOCHI MBA

PERSONAL DETAILS

Sex: Female

Marital Status: Single

Date of Birth: 5th December, 1984

Religion: Christianity

Local Government: Ahiazu-Mbaise

State of Origin: Imo

Nationality: Nigerian

Languages Spoken: Igbo and English

Private Address: 18, Ajose Street, Mende-Maryland, Lagos State.

Telephone: 080********

E-mail: adc6my@r.postjobfree.com

EDUCATION AND QUALIFICATIONS

April – July 2016: Diploma in Graphic Design

Jonny Graphics Ventures,

Shomolu

Lagos state.

Aug. 2010 – May 2012 PGD Economics

University of Lagos Akoka,

Lagos State.

Aug. – Dec. 2010 Certificate in Design for New Media

(Graphic Design and Print Production)

School of Media and Communication (SMC),

Pan-Atlantic University

(Formerly Pan-African University),

Lagos State.

2003- 2008: B.Sc Economics

Covenant University Ota,

Ogun State.

1995-2001: Senior School Certificate Examination

Mainland High School Fadeyi,

Lagos State.

TRAININGS

11th – 12th April 2018 Certificate of Participation from Nigerian Postal Service

Effective Customer Management and Interpersonal Relationship

Courier Enterprise (Training)

CAREER OBJECTIVES To succeed in an environment of growth and excellence to earn a job which provides me job satisfaction and self-development to help me achieve personal as well as organizational goals.

PROFESSIONAL STRENGTH

Ability to multi task

Committed and goal driven

Efficient and quick in learning

Good analytical skills

Good communication and team skills.

SPECIAL SKILL

Efficient in the use of the following packages

MS Word

MS Excel

Power point

Internet

WORK EXPERIENCE

Establishment: Trans-Nationwide Express Plc (Tranex), Oshodi, Lagos State. Duration: 1st February, 2018 – Date

Level: Supervisor

Type of Company: Trans-Nationwide Express Plc (Tranex) is a courier company that delivers

Shipments (documents, parcels, cargo and cold-chain {shipments moved under specific temperature control}) nationwide and to the rest of the world.

RESPONSIBILITIES & DUTIES

FLEET ADMINISTRATIVE EXECUTIVE 2nd January, 2020 - Date.

Fleet Departmental Administrator

Take minutes during departmental meetings.

Develop and maintain a filing system for the department

Order office supplies for the department

Collate and distribute mail for the department

Scheduling meetings and appointments for the head of the department

Fleet Departmental Cashier:

Receive float for the department from Finance department

Disburse float accordingly.

Do retirement periodically with records.

HUMAN RESOURCES ASSISTANT 3rd September, 2018 – 31st December, 2019

Assist in the provision of all recruitment administration support and first point of contact for all HR related queries.

Manage the new joiner process from offer letter to joining instructions and planning and administer the induction process.

Assist in the management of leavers’ administration process.

Provide HR support and advice to employees and line managers, explaining policies procedures in a timely and effective manner.

Handle all leave requests including annual, casual, compassionate, examination and maternity leave.

Assist in the administration and monitoring the progress of the half yearly appraisal process.

Manage the absence and lateness recording system.

Provide administration for the confirmation of employee

Assist in the investigations for disciplinary and grievance procedures

Administer all HR documentation such as letters, contracts HMO, insurance and pension information.

Provide HR administration support to the HR team.

Make photocopies & maintain accurate records of all documents.

Dispatch / acknowledge receipt of documents for the department.

Process & follow up payment documents from HR/Admin, Audit to Finance department for payment.

Receive intercom calls on behalf of the department.

Research a variety of information for the purpose of providing information, recommendation and / or addressing a variety of HR / Admin department requirement.

Carry out any other duties as directed and which are commensurate with the position.

FRONT DESK / CUSTOMER SERVICE EXECUTIVE (1st February – 31st August) 2018

Receiving calls from customers nationwide and resolving the reason why they called.

Maintains safe and clean reception area by complying with procedures, rules, and regulations.

Welcomes visitors by greeting them in person

Directs visitors by maintaining employee and departmental directories; giving instructions.

Maintains a professional work environment and administrative support.

Maintains security by following procedures; monitoring visitor’s sign in and out book.

Coordinate incoming mails, packages, and deliveries.

Supply information regarding the organization, products, services and policies to clients on enquiry.

Deals with complaints from customers tactfully, calmly and politely

Supply line manager adequate information when the need arises.

Keep updated records and files

Attend to customers enquiries on our social media platforms via company site live chat, Facebook and Instagram.

Calculating shipping cost for customers.

Taking pick up order from customers

Tracking shipment updates for customers.

Any other duty as assigned from time to time.

In Charge of Mail Acknowledgement Copies For Lagos Deliveries

Receive mail acknowledge copies of Lagos deliveries from ground operations,

Sort all the mail acknowledgment copies, customer by customer,

Take record of all the acknowledgement copies.

Raise waybills for the acknowledgement copies according to each customer to get them ready to be delivered back to the shipper by the couriers.

Acts As A Reliever Staff For Returned shipments

Receive undelivered shipments from the ground operations;

Take record of all returned shipments

Cover note all returned shipments to get them ready to be returned back to the shipper by the couriers

Acknowledgement Copies:

Receive mail acknowledgement copies of all outstation mail deliveries from the hub operations.

Sorting of mail acknowledgement copies for all outstation mail deliveries

Take record of each mail acknowledge copies

Raise waybills for the acknowledgement copies according to each customer to get them ready to be delivered back to the shipper by the couriers.

Proof Of Delivery (POD):

Sorting of proof of delivery (POD) copy of waybill for all outstation deliveries.

Take record of each POD.

Sending back PODs back to the station of origin.

Billing:

Ensuring that all PODs for every transaction is attached to each account customer bill for monthly billing.

Supply line manager adequate information when the need arises.

Keep updated records and files

Take other duties as assigned from time to time.

Establishment: Graymater Resource Consult Limited, Yaba, Lagos State

Duration: 4th January 2014 – 31st January, 2018

Position: Office Manager

Type of Company: Greymater Resource Consult Limited, is an Academy that

offers tutorials for both local and international examination.

RESPONSIBILITIES & DUTIES

CASHIER

Answer customer’s questions, and provide information on procedures or policies.

Compute and record totals of transactions that passed through me.

Greet customers entering the establishment.

Calculate student’s tutorial’s fees.

Issue receipts, refunds, balance due to customers.

Receive payment by cash

Resolve customer’s complaints.

Calculate total payments received daily and reconcile this with total sales.

Prepare daily income and expenditure statements.

CUSTOMER SERVICE REPRESENTATIVE / FRONT DESK OFFICER

Resolve customer’s complaints via phone calls.

Use telephones to reach out to customers.

Greet customers warmly and ascertain reason for calling.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Sell products and services.

Compile reports on overall customer satisfaction.

ADMINISTRATIVE OFFICER

Issue academic material to tutors.

Record lesson duration for tutors.

Ensure that classrooms are in order before lessons start.

File all the company’s documents

Type all the company’s documents

CAREER ADVISER

Advice and guide students on courses to choose

Advice students on time management given their studies

Advice students on priority placement on academics

Establishment: Flex Pro Nigeria Limited, Shomolu, Lagos state

Duration: 2nd September 2013 - 29th November 2013

Position: Cashier, Administrative Officer, Customer Service Representative

/Front Desk Officer, Procurement /Inventory officer

Type of Company: Flex Pro Nigeria Limited, is a Large Format printing Company

Responsibilities & Duties

CASHIER

Answer customers' questions, and provide information on procedures or policies.

Compute and record totals of transactions.

Calculate customer’s job.

Bill customer’s job.

Issue receipts, refunds, balance due to customers. .

Offer customers carry-out service at the completion of transactions.

Receive payment by cash

Resolve customer complaints.

Accept reservations or requests for take-out orders.

Calculate total payments received during a time period, and reconcile this with total sales.

Stock shelves

Pay company bills by cash

CUSTOMER SERVICE REPRESENTATIVE / FRONT DESK OFFICER

Resolve customer complaints via phone

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain reasons for calling.

Assist with placement of orders, refunds, or exchanges.

Advise on company’s information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Sell products and services.

Compile reports on overall customer satisfaction.

ADMINISTRATIVE OFFICER

Establish and maintain supplier accounts.

Ensure data is entered into book.

Maintain financial files and records.

Attend to customers enquiries.

Ensure a decent office environment.

PROCUREMENT /INVENTORY OFFICER

Prepare purchase orders

Receive waybill for supplies

Receive, stock from supplies and issue stocks to machine operators

Manage stock levels and give out supplies from stock

Maintain stock records

Prepare inventories

Be responsible for, and check supply invoices against purchase orders

Prepare reports on adjustments to inventories, spoilt or damaged stock and changes in stock

Price incoming goods, estimate cost of requisitions or value of stock in store

Get rid of obsolete stock.

Issue stock to machine operators

Establishment: Halifield School, Maryland Lagos State Duration: 4th November 2008 - 30th October 2009 Position: Assistant Teacher (National Youth Service Corps) Type of Company: Halifield School is a Nursery and Primary School.

RESPONSIBILITIES & DUTIES:

ASSISTANT TEACHER

Receive pupils from parents/guardians in the morning before assembly.

Assist in conducting circle time/ morning assembly daily.

Assist in teaching.

Mark pupil’s class and home work. Steer children up to pay attention during teaching and encourage them to do their work immediately.

Write daily reports.

Hand over children to parents and guardians at closing time.

Maintain effective working relationships internally and externally.

REFERENCE

It will be provided on request



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