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Customer Service Social Media

Tracy, CA
May 11, 2020

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Tracy, CA 510-***-****

Multi-faceted professional who is both a self-starter and quick-learner that excels at multi-tasking a variety of roles and duties even beyond the scope of the original position as the need arises with a solid customer service background.

Ability to ensure the accuracy of highly detailed and confidential information. Strong sense of urgency; ability to execute quickly and efficiently. Fluent in Spanish. Microsoft Office, comfortable with Windows and Mac, Medical Records.


QTbreasthealth- Breast Clinic, Novato/Walnut Creek, CA July 2018- September 2019

Transmission Breast Ultrasound

Ultrasound Technician/Office Manager

Active role in opening and managing the Walnut Creek Clinic

Assist in screening resumes

Conduct phone interviews

Update and maintain patient health records

Call patients to confirm appointments

Ensure we have patient priors and reports in a timely manner by communicating with physician/imaging offices and faxing medical release forms to them

Upload patient priors and reports to eRad and Dropbox

Assist in creating scanning protocols and training programs

Perform Transmission Breast Ultrasound using the QT Ultrasound machine

Process, review and assess images for reprocessing if needed before sending to the PACS.

Perform daily and weekly maintenance for QT Ultrasound machine

New Haven Unified School District, Union City, CA April 2013- August 2019

City of Union City’s Governing Body for Schools from Grades K-12

Substitute Teacher Grades K-6

Implement teacher lesson plans

Maintain classroom control and discipline

Facebook, Menlo Park, CA July 2014-August 2014

Social Media

Public Content Contractor

Assist the public content operations team in the launch of Mentions

Review content to ensure Facebook maintains a high quality standard for their users

View and verify accounts of public figures

Keep track of outcome of verification investigation daily on spreadsheet

Respond to customer inquiries in a professional and timely manner

Rocket Dog LLC, Hayward, CA July 2012-September 2012

Women’s Footwear

Customer Service Representative

Input Sales Representative bulk orders

Administer daily online transactions, including orders, payments, cancellations, shipping and answering phone calls

Issue and process Return Merchandise Authorizations

Provide excellent customer service via telephone and email

Kabam, Inc., Redwood City, CA March 2011- October 2011

Computer Games

Player Experience Associate

Provide technical and general customer support

Participate actively in games and forums

Communicate players feedback to engineering and QA teams

FunMobility, Inc., Pleasanton, CA February 2008 – January 2010

Top Mobile Content Provider of Entertainment Applications

Mobile Community Manager (September 2008 – January 2010)

Aided in the candidate selection process by screening resumes, conducting phone interviews, and interviews

Perform reference checks

Work directly with candidates and hiring managers

Perform daily content editing by adding news, articles and features that are essential to the community

Ensure that Mobile Community features achieve the goals of being compelling to the community and generally of the highest quality possible at all times

Responsible for day-to-day features management and scheduling, making sure that the content for the community is readily available to users

Manage all aspects of customer correspondence including grievances

Research and summarize weekly company data for CEO

Bilingual Mobile Community Assistant (February 2008 – September 2008)

Review and approve community photos on a daily basis

Monitor community chat rooms, respond to user messages and provide assistance when needed

Write short news and gossip articles in Spanish

Assist in creating new categories for photo contests, assist community and content department as needed

Golden State Warriors, Oakland, CA October 2007 – April 2008

Professional Basketball Team of the National Basketball Association

Board Show Intern

Work at games in the control room and assist as needed

Operate still store machine during the games as directed

Operate tape deck and record plays as directed Assist camera personnel by pulling cable during games

Set up monitors and strike after games


Gurnick Academy of Medical Arts, San Mateo, CA 2014-2017

Ultrasound Technology Program

San Francisco State University, San Francisco, CA 2006-2008

Bachelor of Arts in Radio and Television

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