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Manager Customer Service

Location:
Toronto, ON, Canada
Posted:
May 11, 2020

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Resume:

Chaejung Kang

adc6bg@r.postjobfree.com 416-***-**** **8 Doris ave, #1207, North York, Toronto

Objective

Graduate of Cosmetic Techniques and Management Diploma Program at Seneca College relishes winning a sale while providing enhanced cosmetic experience to customers. Knowledgeable in makeup application and retail management which will allow me to utilize my skills and expertise mastered through my academic program and industry experience. Highlights of Qualifications

● Over 1 year of industry experience with exceeding sales and providing excellent customer service through working as a Beauty Consultant

● Graduate of Cosmetics Techniques and Management Diploma Program at Seneca College with an outstanding GPA: 3.8/4.0

● Obtained valuable experience gained through employment at IMATS, IBS Show and National Women Show with Jordane Cosmetics and Morphe Cosmetics

● As a partnership entrepreneur, took part of opening a salon that provides brow and lash services

Education

Seneca College Toronto, Canada

Cosmetic Techniques and Management September 2016 - May 2018

● Completed 50 hours of cosmetic industry experience through trade shows with program supplier Jordane Cosmetics

● Recognized and named under Winter 2017 President’s Honour List Work Experience

Estelle Beauty July 2019 - Present

Brow and Lash Technician

● Analyze and provide in depth consultations to determine the best procedure for each client

● Performed procedures in a safe, cross-contamination free environment while keeping the customer entertained and comfortable

● Networked myself to book new weekly customers

● Trained regularly and kept up to date on trends to stay in competition shape Project:Fish, Toronto, Canada March 2018 - January 2020 Manager

● Developed new policies and served as a mentor to motivate team members

● Ensured customers were satisfied with overall flooring experience

● Exceeded sales goals by training the team on upselling techniques and creating featured food program

The Face Shop, Toronto, Canada October 2016 - October 2017 Beauty Advisor

● Greeted and assisted customers, recommended appropriate products to satisfy customers needs and wants

● Demonstrated products and performed makeovers in a professional manner

● Organized display, polished frequently, and handled stocks

● Calculated daily sales and balance accounts

IMATS Toronto, Toronto, Canada August 2017

Morphe Cosmetics (Brand Representative)

● Welcomed each guest while providing superior customer service with enthusiasm

● Provided information of products features and benefits and create engaging experience

● Adhered to Morphe Cosmetics image standards and guidelines

● Remained presence on floor in chaotic environment Hudson’s Bay, Toronto, Canada December 2016

Teeez Cosmetics (Freelance Artist)

● Greeted department customers, answered product questions and recommended products

● Actively promoted seasonal makeup events and promotions

● Performed makeovers and provided information and guidelines to customers

● Earned recognition for achieving and exceeding sales goals Shoppers Drug Mart, Toronto, Canada April 2016 - June 2016 Beauty Expert

● Maintained constant presence on sales floor to address customers needs

● Sanitized and demonstrated products professionally

● Provided solutions to customers objectives in a professional, friendly manner

● Successfully performed opening and closing duties including administrative POS closing Industry Field Placement Experience

IMATS New York, New York, United States April 2017 IBS Show New York, New York, United States March 2017 National Women Show, Toronto, Canada November 2016 IMATS Toronto, Toronto, Canada October 2016

National Women Show, Ottawa, Canada October 2016

Jordane Cosmetics (Beauty Advisor)

● Greeted all customers who entered the booth and engaged with enthusiasm

● Performed mini makeovers and demonstrated products in a busy environment

● Maintained clean product display and layout

● Suggested appropriate products and upsell relative products satisfying customers needs and wants

Reference available upon request

Chaejung Kang

adc6bg@r.postjobfree.com 416-***-**** 188 Doris ave, #1207, North York, Toronto Employment References

Ariana Yoo

Manager

The Face Shop

5379 Yonge Street

North York, ON M2N 5R6

647-***-****

Shai Doron

Brand Owner

Nature’s Own Cosmetics

80 Penn Dr

North York, ON M9L 2A9

adc6bg@r.postjobfree.com

416-***-****

Lyanna Lee

General Manager

Project:Fish

16 ParkHome Ave

North York, ON M2N 0J4

647-***-****



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