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Customer Service Human Resource

Lagos, Nigeria
May 13, 2020

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Contact Address: *, ******* ******, *********, ******, Lagos State


Phone: +234********** Olaoye Olamide



An intelligent, self-motivated individual with a flair for excellence who is willing to work with an organization offering goals and a defined career progression, while adding superior and top-notch value to the growth of an organization with my innate creativity to contribute to the growth of the organization and acquire new skill for self-improvement Human Resource Management Field.


Good Inter-personal skills

Communication skills

Time Management

Knowledge of Labour Law

Social Skills

IT skills



University of Lagos, Akoka, Lagos State. 2019

B.A. (Ed) in Guidance and Counselling

Second Class Upper

Relevant Courses: Psychology of Human Relationship, Organisational Management, Human Learning, Behavioral Psychology, Teaching Profession, Test and Measurement. University of Lagos, Akoka, Lagos State. 2015

Diploma in Social Development and Administration

Second Class Upper

Gbagada Comprehensive High School 2010

Senior Secondary School Certificate (SSCE)


Pan Atlantic University 2020

Stanbic IBTC Enterprise Online Training

Chartered Institute of Personnel Management. In View Associate of Chartered Institute of Personnel Management PERSONAL SKILLS AND COMPETENCIES

Adroit in providing effective resolution to customer queries related to product and improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience and to meet deadlines. Excellent analytical, negotiating, influencing, leadership, interpersonal and communication skills both written and verbal as well as work effectively under pressure. In-depth knowledge of Human Resource and Customer Service Skills and good command in computer skills such as: Internet, Microsoft Office Suite (Word, Excel, PowerPoint) with ability to become familiar with firm- specific programmes and software. Proactive Problem solver, leadership and team building and exceptional customer service skills as well as ability to manage multiple tasks, assignment, maintain confidentiality, good listener and identify key oppurtunities and efficiencies for greater profitability. Computer Skills: Prioficiency in the use of Microsoft Office Packages (Project, Word, PowerPoint and Excel).


Competition analysis, excellent, interpersonal skills, strong decision making and negotiation skills, ability to work under pressure, keen attention to details, risk management and data analysis skills.


Mobolaji Bank Anthony Junior High School, Yaba, Lagos State. 2018 Subject Teacher.

• Managed the activities of the students via proper register and attendance

• Observed students’ performance and ensured students documents are well kept

• Prepared lesson notes and plans in assigned subject area

• Prepared the students for both internal and external examination

• Taught students successfully & developed their love for social studies Family Welfare Center, Sabo Yaba, Lagos State. 2015 Family Case Worker

• Went to court as a witness with the professional caseworker

• Helped clients identify problems, set goals & proffer solutions.

• Assist family improve relationship and cope with difficulty situation

• Mediated in cases of divorce

Rehabilitation Center, Isheri, Lagos State. 2014

Rehabilitation Social Worker

• Focused on individual improvement through education and skill learning that will help prisoners obtain gainful employment after the release and reduce recidivism

• Helped individuals adjust to difficult situations & overcome personal challenges

• Reformed psychological assessment to determine inmates mental functioning level

• Wrote treatment plans, organized through notes, maintained detailed files, and communicated with other criminals

Girls Correctional Center, Mushin, Lagos State. 2014 Child Welfare Social Worker

• Created individual rehabilitation plans that map out the strategies, processes and treatments for each incarcerated patient and monitored their progress

• Helped clients solve interpersonal relationships

• Provided individuals and groups counseling sessions

• Monitored the welfare of girl-child at the center

• Understood the reasons that lead individuals to become incarcerated, including the psychological tendencies, past behavior, intelligence level and other contributing factors


Reading, research, travelling, meeting new people and solving problems. REFEREE

Available on request*

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