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Customer Representative

Location:
Bangalore, Karnataka, India
Posted:
May 13, 2020

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Resume:

RAKESH H M

Contact no: 998-***-****

E-mail ID:adc660@r.postjobfree.com

OBJECTIVE:

Aspiring for a career that will place me in a challenging position within a fast paced and learning oriented environment for developing my skills.I wish to reach a position of eminence through working on suitable fields and continuously improving my skills. With my abilities and skills I aspire to contribute to the organization to my level best for the symbiotic growth of the organization and self.

Experience:

Worked for clients Llyod’s Bank and Hallifax Bank designated as “Sr. Representative Operations” from Concentrix BPOPvt Ltd (formerly known as IBM Daksh) for 52 months in UK Banking Process.

ACADEMIC CHRONICLE:

BACHELOR OF ARTS:-

College Name : Govt. Arts College

University : Bangalore

PROFESSIONAL EXPERIENCE

Company : Concentrix BPO Pvt Ltd formerly known as IBM Daksh Designation : Sr. Representative Operations (UK Banking Process – Payments Domain)

Client : Llyod’s Bank and Hallifax Bank

Joining date : 30/10/2013

Reliving date : 26/02/2018

Responsibilities:

Processing on Rejected direct debits & Credits and making the payments to the vendors and account holders of the bank by using cash applications.

Performing Know Your Customer (KYC) Background checks while making the Credit Payments to the Customer’s Account such as (Customer name, Account number, unique identification number, address of the customer etc.,) Other Responsibilities:-

Active Participation in preparing Process Maps.

Co-ordinating with the onshore branch for high value payments.

Assigning the Day today Works.

Ensure all tasks are completed to the required deadlines. TECHNICAL SKILLS:

MS OFFICE

CASH APPLICATIONS

BANKING SOFTWARE

Typing 30 WPM.

PERSONAL DETAILS:

Name : Rakesh H M

Father’s Name : Mariyappa H M

Date of Birth : 14-01-1985

Sex : Male

Nationality : Indian

Languages Known : English, Kannada, Hindi, Tamil and Telugu Permanent Address : # 42, 3

rd

Cross, 2

nd

Stage, 1

st

Phase

Chandra Layout, Bangalore-560040.

DECLARATION:

I do hereby declare that the information and facts stated herein above are true, correct and complete to the best of my knowledge and belief. PLACE: Bangalore

DATE: (Rakesh H M)



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