Shireen February

Address ** ******* ****** ****** *******’ Cape Town 7764 South Africa

Contact No +27-71-323*-***

Email adc5sh@r.postjobfree.com

Date of Birth 29 August 1983

Nationality South African

Skype ID Shireen.february1

Health Good Health No Tattoos

Languages English / Afrikaans

Availability One Month Notice

Visas US C1D Visa Exp 2021, SHENGEN Visa, B1/2 US Visa

STCWs Basic Safety Training

Crowd Management

Crisis Management & Human Behaviour

Education

Llyceum College

Human Resource Management Degree (in progress)

Modules

Human Resource Management

Business Communications

Concepts of Management Computing

Financial Accounting

Labour Relations

Business Law

Project Management

Human Resource Technology

Courses Attended

Human Resources-Train the Trainer USA-Star College

SAQA Training Assessor -Department of Higher Education and Training South Africa

MS Office Administration 2006 Plus

Seabourn International Management Training

MS Office Admin 2005 Levels 1& 2, Excel. PowerPoint (90% pass)

Opera-Fidelio- MXP (for cruise ships and land base)

Bookkeeping / Pastel Accounting V7

DTS Computer System (for cruise ships)

Forex (Currency Exchange system)

Issue Trax tracking system

TTG Program Computer System

STCW Crowd Management and Crisis Management & Human Behaviour

STCW Basic Safety Training including Personal Safety Social Responsibility, Personal Survival Techniques, Fire Prevention and Fire Fighting, Elementary First Aid

Health and Hygiene for Hotels

Ship Safety & Emergency procedures

Noro-Virus & how to deal with a Diarrhoea & Vomiting case

USPH (United States Public Health)

Blood Borne Pathogen Training

Safety of Whales Training at Sea

Designated safety Training at Sea

Crew Personnel System

Environmental Training 2306,2302,2308

Communications and Leadership and difficult Guests

Management Training

Employment History

Company Corporate National Trainer

Hotel and Catering

Western Province Caterers

August 2018-Present

Do an assessment / audit of the unit by walking through/inspecting and note down discrepancies/non-compliances

Compliance and Risk Management Projects

Fire and Safety Training/Facilitation and Simulations

Discuss those non-compliances and set rules in place /do training to ensure unit is in compliance.

Provides and facilitates on-the-job and theory training for staff (Management within areas of responsibility – leadership, cleaning, laundry, chemicals etc

Specializing in Healthcare operations, also retirement village operations as well Medi clinic operations.

Help organize working procedures and make changes to ensure efficiency

Set up cleaning schedules, work schedules and check list unique for each unit but still in accordance to company policy and procedures

Ward Hostesses Service Training

First Aid Training

Make sure unit is in compliance with Department of Health and Social Development requirements for South Africa and in the Western Province.

Do a report after each visit and send it to the Operations Manager

Visit the client and build up a relationship.

Help units with ordering correct chemicals and choosing a supplier that will fit their budget but at the same time cover the needs of the unit

Help out with other trainings: Front of House, Waiter Training, Fire Safety and Fighting, Health and Safety, Infection Control

From time to time conduct training to residents or nurses with regards to Infection Control

ICRA Compliancy

Open new units – set up Housekeeping department with initial training, work and cleaning schedules

Establish and/or implement operating procedures and standards

Ensure laundry is equipped and organized according to DOH

Ensure correct chemicals and cloths are being used in each section

Update standard operating manuals for Housekeeping and ensures that systems are in place and adhered to.

Ensures that all documentation used in work areas are up dated and presentable.

Monitors staff in areas of responsibility.

Check that supervisors are doing Balance Score cards

Do follow up checks at units to ensure schedules or new things that was implemented are followed through

Assist with functions at times

Check hygiene and grooming standards

Write a monthly training that is issued to all HK units

Deals proactively and decisively with conflict and misconduct.

All other duties as assigned by Manager

Human Resources Coordinator Trainer /

Training and Development

Carnival Cruise Line

November 2017-August 2018

Represent the Human Resources department in a professional and positive manner.

Effectively communicate with peers, Training & Development Manager, Fleet Training & Development Manager, HR Services Manager and all shipboard seniors.

Effectively support, drive and facilitate supervisory and management development.

Actively coordinate, liaise and support all approved training requests from other departments and/or visiting trainers.

Diligently control, monitor and manage the cost efficiency of the HR department.

Actively and effectively participate in, perform and sustain any other special projects/

Facilitate all onboard training programs and maintain accurate records thereof.

Monitor and maintain required level of spoken English onboard through regular English Evaluations, full operations and conducting ESOL classes.

Host English classes

Training for Full Hotel staff on services and procedures.

Day-to-Day running and administration of the Crew Training Center.

Attend and actively participate in bi-monthly safety meetings.

Represent the Human Resources Department by being an active member of the Fun Team Committee.

Coordinate the I AM Recognition as per procedure.

Contribute to in-house publications on a regular basis.

Maintain all Crew Training Center notice boards, and regularly updates schedules on public folders with regards to training and events.

Produce accurate and timely reports, and adhere to set standards for record keeping and other Human Resources functions.

Attend all seminars and training programs as directed Captain

Follow the training record sheet as per the procedure with regard to time frames and what the requirements are of the Training and Development Procedures.

Be the onboard Hospitality ambassador, leading by example at all times.

Conduct Behind the Fun tours

Diligently administer and facilitate and maintain the e-Learning system onboard.

Ships Clearance Officer

Viking Ocean Cruise Line

January 2017-September 2017

Preparation and submission of Month end financial cruise reports.

Responsible for Crew & Passenger clearance including all documents requirements.

Crew & Passenger medical disembarks in cooperation with the Medical team

& support from HR & Chief Purser.

Maintenance of Crew & Passenger manifests for on board safety regulations and

International requirements.

Diligent completion of signing off and on process for all crew members with the

support of the HR Manager. (Relating to Clearance)

Direct contact with Customs and Immigrations for clearance of the Vessel.

Make all the necessary travel arrangements for off signing crew members.

Ensure vessel distribution of particular crew & Passenger manifest information.

Ensure Crew & Passenger passport and visa validity.

Ensure crew Seaman’s Books are maintained and valid.

Liaising with Port Agents for crew sign on and off procedures and requirements.

Preparation of necessary documentation for inbound and outbound port clearance

for Crew & Passenger.

Clearance of vessel for crew & Passenger on arrival into port and departure.

Active participation in on board training programs.

Additional duties, not mentioned here, will be expected as per management request.

Public Relations / Office Administration Manager

Showerline Showerdoors

September 2013-December 2016

Coordinate with department heads regarding vacation or annual leave in the department’s rotation

Prepares payroll and monthly salaries

Prepares identification for security and access for clearance

Collect all employee documentation and certificates

Creating employee schedules and updating rosters

Wages and Installation fees preparations and pay-outs

Preparing daily repair reports and urgent lists

Locker assignments

Managing Supply and Fit shower installations

Collection of daily turnover by department

Implementing standard Operation procedures

Client Liaison and handling all customer complaints

All round staff communications as well as client updates

Debtors and Creditors payment processing

Filing, Excel, Word and PowerPoint transactions and paperwork daily

Analysing costs for consultants

Rating installations teams and compiling customer feedback reports

Calculations of Fees accumulated for Fitters on excel and transferring to salary

Maintenance Checks and updates

Client Liaison Manager

Centurion Tours - Travel Company SA Airports Company

March 2013-September 2013 – Fixed Term Contract

Maintaining/satisfying existing clients

Investigating and problem solving

Trip calculations according to both prebooked and walk-ups daily and monthly.

Compiling reports to management in accordance with overall operations.

Customer feedback reports compiled to management and on file

Compiling feedback to clients.

Reporting to the General Manager

Correspondence with Account and Cash clients via e-mail, telephone and meeting in person.

Scheduling meetings with clients and maintain customer satisfaction.

Minutes of meetings

Guest Services Senior Purser(Front and Back of House)

Seabourn (6 star Exclusive Luxury Cruise ship)

August 2009-2013

Processing all Crew Administration including assisting with cabin allocations and programming bulk cabin keys, assisting in sign ON and Sign OFF of crew members (STCW95, medicals etc). Passports or travel documents.

Meet the new recruits for on board routines and ships rules and regulations.

Reports in checking accuracy of employee records

Presented the company’s policies and procedures to crew members

Dealing directly with guests’ complaints, maintenance notifications issues and requests.

All Payments, credit card authorizations, foreign exchange, Tour bookings, Restaurant bookings.

All paperwork for the entire ship from menus to berthing lists Club invitations; Planning and authorizing schedules.

Data Capturing of all personnel and guests.

Disembarking/Embarking and Transit passenger and crew manifests.

Liaison with Port Agents

Administrative Development and Training Staff. Completing lost and found reports and processing claims. Implementing Standard Operating Procedures. Processing of all notifications.

Hosting events for the crew activities and motivating crew members.

Fully trained 5 staff members for Pursers

Tracking and coordinating transportation services.

Manage team building weekly events, competitions etc and compiling reports and feedback to the Hotel director.

Planning deck Trivia Charity programs. Gift Orders. Pax and Suite Lists changes.

Updating PRFs. Prepare checking baskets and stationary orders.

Monitor and editing prelim and final Voyage Layout.

Program all downloads from DTS and Fidelio system and distribute to all departments.

Internet loading and monitoring and adjusting and accounts payments

Cashing and balancing Travelers cheques

Recordings and shipment of lost and found property. Stock take and Ordering for entire ship.

Balance all departmental financial postings (daily reports)

Travel Destinations General Manager

Western Grande Hotel

Jan 2009-Aug 2009

Overseeing 20 Staff and full operations of Travel Desk

Planning schedules of staff and drivers; Making rosters; Registering subcontractors/Processing payments and transfers. Recruitment of employees. Disciplinary and reprimands. Meetings and training

Mainly Cape Town Tour bookings as well as the rest of Southern Africa Customer Liaison. Creating Itineraries in and around Cape Town. Flight Confirmations and reservations. Manage Charter services.

Stock take and purchasing; General administration; Hosting Meetings with clients

Managing Destinations Desk.

Food Operations

Royal Caribbean International

April 2007 – 2009

All dining venue operations (Main restaurant, restaurant @ 2, Veranda café, Sky and Night grill, Deck and Beach BBQ, Flambé and dessert on deck)

Opening and closing of all dining outlets

The supervision of all dining room brigades during service

The maintenance up to USPH regulations of all dining outlet and pantries (R/S and Coffee station)

Keeping the level of food and beverage knowledge of the restaurant brigade regarding all dishes served on board to its maximum. Training the brigade to hospitality 6*Standards

Senior Stewardess –Yachts of Seabourn

Yachts of Seabourn

October 2005 – 2006

Cleaning and maintaining ten suites twice a day to a very high standard; Roster and scheduling duties for Stewardesses

Ensuring all the guests’ special requests are fulfilled

Weekly USPH cleaning & corridor cleaning

Team Management and Team Building

References

Showerline Showerdoors - Samantha Davis (Production Operations Manager) Tel:021-***-****

Centurion Tours - Shanet Le Grange (Operation Manager) Tel:021-*******

SPI Crew Purser - adc5sh@r.postjobfree.com +872-***-***-*** Fax: +1-305-***-****

Western Grande Hotel - Henry Viljoen Tel: 021-***-****

Yachts of Seabourn - Executive Housekeeper Tracy Bethwetherick 004*-*********

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