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Customer Service Sales

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
May 11, 2020

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Genevie B. Espartero


Al Falah St., Navygate Tourist Club, Abu Dhabi, UAE I am seeking a continuous career that will allow me to apply my interpersonal skills to the fullest and pursue my commitment to serving the public. To find a challenging position to meet my competencies, capabilities, skills, education, and experience. Perform, provide, and develop all my skills, achieving excellent results in the work and assigned area and also purchased through the trust placed in me, an invaluable experience with which to get an extremely important step in my personal growth together with the immense pride of being part of your team QUALITIES: SKILLS:

Can work under minimum supervision

Oriented and Competent

Hardworking, Focused and Dedicated

Easily grasp new work quickly

Self-motivated, initiative, maintains a high


With computer skills and knowledge in Microsoft


Excellent interpersonal skills

Team building skills

Analytical and problem-s o l v i ng skills

Decision making skills

Effective verbal and listening

Communications skills

Strong Microsoft Office skills.

Documentation Management


Aklan State University-College of Hospitality

and Rural Resource Management

Birthday: September 20, 1994

Height: 5 2"

Weight: 43 kg

Age: 25 yrs old

Gender: Female

Country of Citizenship:

Philippines Country of Residence:

Philippines Civil Status: Single

Language Known: English and Tagalog

Place OF Birth: Philippines

Passport number: EC6898571

Visa Status: Under Employment Visa

Ibajay, Aklan, Philippines

Bachelor of Science in Tourism

A.Y. 2011 – 2015


September 2018 – Present

Online Travel and Tourism LLC Abu Dhabi, UAE

Visa Consultant/Ticketing Agent

Ensuring that all the information provided by the client is accurate, correct, preparing and checking all legal documents

Overseeing all aspects of the Visa and Immigration Services, ensuring that the process runs smoothly Assisting in the daily operations of the ticket office including mailings, filing and other duties that are assigned.

Making sure that the names on the ticket matches the names of the passenger’s identification. Preparing reports by collecting, analyzing and summarizing information of the clients. September 2016 – July 2018

Rez B'haleeb Restaurant Branch 1 Abu Dhabi, UAE


Providing excellent customer service to ensure satisfaction. Taking customer orders and delivering food and beverages in a timely fashion. Making menu recommendations, answering questions and sharing additional information upon request. Answering and taking orders through phone calls.

Manning the cash register and handling cash transactions with customers. Collecting payments, issuing receipts, refunds, change or tickets. April 2015 – March 2016

Manila Travel and Tours Kalibo, Aklan, Philippines Online Marketing and Reservation Officer

Organize hotel sales promotion and develop marketing sales Answering telephone, prepare replies to routine enquires and dealing with complaints and refund. Using a booking system to secure holidays.

Arranging flights, insurance and accommodation.

Collecting and processing payments.

November 2014 – December 2014

Eurotel Hotel Boracay Boracay Island, Philippines Hotel Staff

On Job Training (OJT)

I hereby certify that the above-mentioned information is true and correct to the best of my knowledge and belief. Genevie B. Espartero


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