Karina Hormechea

Contact

Tel : 404-***-****

e-mail : adc42q@r.postjobfree.com

Address

**** ******* ** ** ******* GA 30311

Profile

Objective

I am seeking a position within one of your communities, possibly as a Community Manager. I will like the opportunity to share my five years community manager experience, with excellent communication skills, time management skills, and fluent in Spanish.

Availability

Immediately

Key Skills

Proficient or familiar with a vast array of programming languages within the State of Florida programming system, concepts and technologies, including:

CAPS by reviewing history,

FMMIS use to verify clients Medicaid eligibility,

Florida System use to verify family Medicaid, and Medicaly Needed eligibility

Public Heath Trust Eligibility System, use to verify clients PCP assignments.

Connexion use to verify FKC eligibility,

MedImpact use to view and updated pharmacy benefits

CMDS use to review clients funding and eligibility history,

Access Florida use to review family Medicaid eligibility

Windows, 95, 98, 2007, Micro soft office, word, excel, power point, works, Quick books, Adobe, Onesite, Yardi, BlueMoon, Valance Doc, ADP, Concervice, Advidexange, Appfolio

Education

2010-2011

2018-present

Ashford university - “Online University”

Major in Psychology Minor in Sociology

Strayer University

AA in Business Administration

Work Experience

Provence Real Estate December 2014, to July 2019

Community Manager /Full Time

maximize income collections while controlling expenses as outlined in the approved Business Plan.

Implement effective cost control and income collection programs consistent with Provence Real Estate policy, in order to achieve the highest possible operating profit.

Establish and implement rental rate increases and enforce collection procedures consistent with established policy and procedures. Monitor bad debt write offs. Review with the Portfolio Managers plans to implement rent increases.

Approve community expenditures to ensure compliance with an approved Business Plan.

Review monthly accounting reports with Portfolio Manager, discuss and document discrepancies. Review monthly operating statements and compare with annual budget and implement plans of action to optimize site profitability.

Prepare the annual budget and business plan for review with the Portfolio Manager.

Coordinate the daily activities of the service department to ensure proper response to service request, preparation of market ready vacancies and the overall quality of the community appearance.

Perform and document interior and exterior physical inspections as required by the Portfolio Manager, insurance company, or financial institution.

Coordinate and monitor preventative maintenance schedules.

Keep the Portfolio Manager informed of any and all deferred maintenance. Items concerning health and safety issues are to be reported immediately to the Portfolio Manager with a plan of corrective action.

Maintain, in accordance with Provence Real Estate procedures, an organized system for accurate record keeping including resident files, marketing information, service records, purchasing, inspections, general correspondence and budget information.

Maintain, in accordance with Provence Real Estate procedures, a secure and accurate procedure for key control.

Monitor all federal, state, county and city agencies and notify the Portfolio Manager of any ordinances effecting the community or neighborhood.

Keep the Portfolio Manager informed regarding resident relations, correspondences and calls concerning resident issues.

Schedule site personnel to appropriately prepare for off-hours emergencies.

Ensure all company members strictly adhere to Fair Housing Laws and Occupancy Guidelines

Community Manager, continued

Prepare market survey reports and ensure accuracy. Make certain that communities listed are comparable to the subject community.

Establish rental rates for prospective and current residents.

Prepare marketing plans and resident profiles as requested by the Portfolio Manager.

Develop and monitor resident selection criteria in accordance with federal and state regulations and Provence Real Estate policy and procedures.

Maintain the highest physical and economic occupancy at all times. Lease vacancies and apartments on notice, professionally and as quickly as possible to reduce vacancy loss.

Develop advertisements for use in newspapers, apartment guides, etc., for review by the Portfolio Manager.

Develop and implement an effective resident retention program.

Communicate the training needs of your on-site personnel to your Portfolio Manager.

Continually train and develop the on-site personnel in all facets of community management thereby providing an opportunity for additional responsibilities.

Adjust work schedules to allow personnel to attend scheduled in-house training.

Supervise, train and motivate all on-site personnel. Maintain quality hiring and evaluation procedures consistent with Provence Real Estate’s requirements.

Ensure all company members provide the optimum product and service to the residents and maintain a consistent and strong customer service philosophy.

AFI Management Companies November 2012, December 2014

Assistant Manager/Full time

Assist Community Manager in planning and managing daily operations of apartment property.

Monitor and manage operational expenses within the allotted budget.

Oversee tenant move-in, move-out, and evictions.

Manage financial activities for rent collection, rent increase, late payment and check returns.

Develop new leasing and marketing strategies to attract new tenants.

Maintain resident records for leases, security deposits, and utility bills.

Assist in annual budget preparation and inventory management according to established policies.

Assist in employee recruitment, training and performance evaluation activities.

Process maintenance requests from tenants in timely and accurate fashion.

Plan and delegate daily work assignments to maintenance staffs.

Maintain records of all completed and ongoing maintenances, repairs and renovations.

Work with security unit to ensure safety and security of apartment community.

Develop monthly newsletter and contact local media for posting advertisement.

Interact with bank to complete deposits and collections in a timely manner.

Schedule inspections, repairs and make-ready activities for vacant apartments.

Jamco Properties January 2011, November 2012

Leasing Agent/ Full time

Provided information about a particular property and the community for a prospective client.

Obtains client signatures on leasing agreements that are acceptable to the owner of the property.

Greets visitors to properties and answers their questions.

Explains leasing policies to prospective renters.

Keeps up with all paperwork such as applications, agreements, credit and employment checks and move-in packages.

Handles client service requests and corresponds with maintenance personnel to take care of all requests before new tenants move in.

Evaluates a prospective tenant’s credit to determine if the tenant qualifies for leasing.

Conducts background checks on prospective tenants.

Offers suggestions to marketing departments on ways to effectively promote and advertise properties.

Maintains current information on all aspects of a property including size, special features, expiration of current leasing agreements and pricing.

Answers questions on zoning issues, school districts, expansion plans and area crime rates for potential clients.

Help apartment complexes achieve and maintain high occupancy rates.

Ask customers questions to determine what they want or desire in their leased properties.

Matched customer needs with properties that are available for leasing.

Ensure that applications are completed property by prospective tenants.

Verifies information on leasing applications.

Review leasing contracts with tenants and obtains all required signatures.

Deliver keys for a property to the tenant in a timely manner.

Collect any money that is due up front from an approved tenant.

State of Florida Department of Health

Staff Assistance/ full time

July 2009, December 2011

Use CAPS system to verify client’s history, and to note down client current status with the program,

Verify client Medicaid eligibility by using The Florida System program

Verify clients Florida Kidcare eligibility by using the Connexion System

Knowledge of the CMDS Data System with access to review and update information

Accesses to the Access Florida system use to assist families with completing Medicaid application

Access to view and updated MedImpact Pharmacy system

Complete urgent status check to Florida Kid Care for those children who are new to the Child Development Servicve Program

Assist Florida Kidcare Liaison with incoming manual debits by contacting families and assisting with urgent needs

Creating month to month PCP assignments to Public Health Trust

Assisting Care Coordinators with daily task

Run monthly case load reports for Care Coordinator

Run Primary Medical home reports and provide updated client assignments to Medical Home

Process Termination Report, by contacting families and assisting with eligibility status

Prepare Legal Documents for all new T21 clients

Customer service by assisting families with eligibility issues

Run dental eligibility by using Connexion

Assist family with Medicaid PCP changes

Process ASN enrollment for clients who are changing funding source from FKC to Medicaid

Process Safety Net for clients who lose funding

Face to face interview with families to assist with Medicaid applications and eligibility issues

Miami Dade County Child Development Services

Full-time job

Account Clerk

April 2006 to August 2008

Process provider payments by using providers daily attendance roster

Collected attendance roster to process payment

Maintained providers files by completing payments and submitting to the payment center

Process eligibility and provided certificates to eligible families

Conducted New Providers training

Prepared trainings by using power point system

Prepare employee trainings

Face to face interview with families with children age appropriate for the program

Precision Response Corp

Full-time job

Customer Service

June 2004 to April 2006

Assisted customers with new service installation;

System Programming;

Scheduling service call appointments

Process over the phone payments

Make program updates to clients account

Process special event programming and customer orders

Trouble shooting client error message to account

New customer programming

Provide floor support to new employees

Installed network appliances such a printer or router

AA Dental Lab

Full-time Job

Manager

December 2000 to June, 2004

Managed staff of 10 people;

Process payroll by using quick books

Provide billing by mailing out customer bill statements

shipments by shipping customer orders

Made deliveries to local customer

In charge of inventory by ordering all supplies need in office

Scheduling appointments for delivery

Provide training to all new employees and customer

Process advertising by mailing out office flyers

Provide customer service by assisting clients and customers with orders.

Languages

Spanish (native)

English (fluent)

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