ShaKescia St.Hill Livingston

Riverdale, GA adc35n@r.postjobfree.com 404-***-****

I am a professional with extensive experience in organizing and facilitating positive growth.

Willing to relocate: Anywhere Authorized to work in the US for any employer

Work Experience

CUSTOMER CARE AGENT

AEROTEK @

SOUTHERN COMPANY GAS - Riverdale, GA

October 2018 to Present

Inbound call center agent that sets appointments for maintenance and new service, accept payments, answers billing and order inquiries. Responsible for call volumes for several markets in the Eastern United Sates.

INTERNATIONAL CUSTOMER SERVICE

TBI AIRPORT MANAGEMENT - College Park, GA

June 2018 to August 2018

Working with international travelers to verify their travel readiness. Assisting with travel departure and arrival information. Checking passports, identification and baggage for passengers returning to state side.

YOUTH ADMINISTRATOR

FULLY DELIVERED MINISTRIES - Fayetteville, GA

April 2003 to September 2018

Living a life of character and integrity that may cause others to follow. Responsible for organizing, planning fundraisers and fellowships. Teaching and delivering biblical principles in a manner that is understood by children and adults. I am challenged to remain relevant to our children in and outside the church. As a member of the leadership team, I plan activities, confirm schedules, arrange and negotiate meetings and conferences.

CUSTOMER SERVICE

SST SUPPLY - Riverdale, GA April 2017 to September 2017

I worked as a customer service provider to local businesses, hobbyist, and crafters. We supplied vinyl, ink, prints, shirts, heat presses and materials for printing.

INVENTORY TEAM

MIDWEST FOOD BANK - Peachtree City, GA

November 2015 to May 2016

I work with a local team of passionate volunteers to pre-package pallets of food for distribution to local and regional soup kitchens, homeless shelters and group homes. This food bank services over 200 agencies in the Southeast United States.

PHARMACY TECHNICIAN

WALMART - College Park, GA

November 2006 to April 2007

Assisted the pharmacist with prescription intake and preparation. Checked out customers once prescriptions were filled.

PHARMACY TECH II/ Insurance Specialist

ECKERD - Stockbridge, GA

May 1995 to February 2006

Assisted pharmacist with filling, typing, and interpreting medical prescriptions as written or dictated by physicians. Counting pills, liquid mixtures and compounds. Answering phones from customers and doctor offices to ensure proper dosing, and special instructions. Customer consults on OTC medication and health related questions. Third party conflict resolutions between patients and insurance companies concerning denied claims, referrals and coverage limitations. Inventory and supply shrinkage, scheduling and rotations.

AFTER SCHOOL AND SUMMER COORDINATOR

LOTS OF LOVE CHRISTIAN ACADEMY - Jonesboro, GA

January 2003 to November 2004

I was responsible for working with school aged children 5-16. I organized homework sessions, snacking and outdoor activities. During the summer I coordinated activities, field trips, fashion shows, talent showcase and more.

YOUTH DIRECTOR

BEULAH BAPTIST CHURCH - Lovejoy, GA

January 1997 to April 2003

As the Youth Director I created an annual calendar for youth ages 5-16. Responsibilities included teaching bible study, coordinating revivals, and establishing youth conferences. Some of the regular activities included group trips, bible trivia, lock-ins, road rallies, step team performances, musicals and much more.

CONSUMER SPECIALIST

BELLSOUTH TELECOMMUNICATION - Atlanta, GA May 1998 to July 1999 Handling calls in an inbound call center for payment arrangements, bill payments, new services, and service interruption and reconnection.

CLAIMS MEMBER

UNITED FAMILY LIFE INSURANCE - Atlanta, GA October 1997 to April 1998

Researching missing and unapplied payments for Southeast Region. Receiving death claims and mailing final benefits to beneficiaries.

Education

Associates Degree in Merchandising/Marketing Bauder College - Atlanta, GA September 1992 to May 1994

Skills

Customer Service, Call Center, Customer Care, Written Communication (10+ years), Communications (10+ years), Microsoft Word (5 years), Microsoft Excel (5 years), CSR, Customer Support

References Available as needed

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