MADISSA D. ORIO

Hermag Village Basak, Manadue City Cebu, Philippines 6014

adc2cp@r.postjobfree.com

092*-***-****/032-***-****

To further enhance my knowledge and skills in Hotel and Restaurant Management, Bartending, Stewardship and Customer Service. WORK EXPERIENCE:

May 2003 – Present

Magsaysay Maritime Corporation

52 T.M. Kalaw st., Ermita Manila

Cocktail Waitress (Costa Cruises) - May 2003 to February 2016 Assistant Bartender (Costa Cruises) – February 2016 to present

Assists the Bartender in-charge in taking, preparing and serving orders of guests, alcoholic and non-alcoholic beverages, in my assigned area in a friendly and courteous manner.

Helps with the generation of sales by making sure I have full knowledge of our products and services, by regularly up selling our Beverage Package to all guests of the cruise and applying “best practice” to prevent wastage and be more cost efficient.

Observes and reports any critical situation which may adversely affect the service and shows concern for the guest's welfare.

Responsible for the cleanliness, maintenance and upkeep of all equipments, stations and company property that I ma working with

Refills stocks needed for the day to day operations

Applying HACCP procedures daily as applicable.

Providing expedient but efficient service to guests with confidence and flair to achieve total guest and company satisfaction.

Training/Workshop/s Attended:

Basic Safety Training and Fire Prevention with Crowd and Crisis (2002)

Hazard Analysis and Critical Control Points (2002)

United States Public Health (2002)

May 1999 – April 2002

Shangri-La Mactan Island Resort and Spa

Punta Engano Rd, Mactan, Lapu Lapu City, Cebu

Service Associate

Responsible in taking and serving orders to guests as assigned in 4 different sections of the resort namely Tides, Aqua, Shang Palace and the Lobby Lounge.

Main responsibility is to make sure I am able to perform the duties and responsibilities under the Food and Beverage Department of the Resort

Making sure that proper and appropriate services are being provided to our guests with different nationalities and culture that will exceed or go beyond their expectations.

Perform other assigned tasks by superiors

Training/Workshop/s Attended:

Shangri-La Care I (1999)

Shangri_La Care II (1999)

Skills:

Intermediate Skills in Bartending

Proficient skills in Hospitality Services

Excellent Customer Service Skills and Performance

Excellent Communication Skills (Written and Verbal)

Basic knowledge and understanding of Italian, German, French and Spanish Language

Excellent Customer Service Skills & Performance

Exceptional Leadership Skills(critical and problem solving)

Efficient and Effective

Can work under pressure and with minimal supervision

Basic Computer Skills

EDUCATIONAL BACKGROUND:

1995 – 1999 UNIVERSITY OF SAN JOSE-RECOLETOS Cebu City, Cebu Bachelor of Science in Hotel and Restaurant Management

• College Diploma/Graduate

1991 – 1995 CONSOLACION NATIONAL HIGH SCHOOL Consolacion, Cebu

• High School Diploma

1985 – 1991 MANDAUE CITY CENTRAL SCHOOL Mandaue City, Cebu

• Graduate

References:

Ma. Luningning Gerra 091*-******* Sanitation Manager, Radisson Blue Joemarie Maghari 093*-******* Outlet Manager, Tea of Spring

(Shangri-La's Mactan Island Resort

and Spa)

Preciosa Cortez 092*-******* Fleet Manager, Wilhelmsen Shipping

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