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Quality Manager

Chennai, Tamil Nadu, India
April 30, 2020

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Contact No: 917-***-****


Certified Six sigma Green belt (Jun 2018)

IRCA Certified Lead auditor ISO 9001:2015 (Dec 2018)

Professional Objective

To secure a diversified, analyst and managerial position in an IT BPO/KPO company, and utilize my skills and knowledge for the benefit of the organization while achieving career growth.

Previous Designation : Project coordinator (Quality)

Organization : SCOPE e-Knowledge Center Pvt. Ltd

Duration : From Dec 2012 to Sep 2017


Handling a team consisting of 15 members involved in Quality audit the created abstracts on sampling basis.

Attending client quality management meetings.

Preparing presentation regarding QC productivity flow and quality trend across abstractors on weekly or monthly basis.

Tracking and reporting QC activities on weekly and monthly basis to General Manager.

Involving in Root Cause Analysis (RCA) for resolving problems, and circulating minutes of meeting (MOM) to Managers, Project coordinators and Team leaders.

Producing consolidated reporting to a Project Board, including milestone summary, key issues, risks, benefits, summary of costs incurred on month basis.

Additional Roles:

Trained as ISMS internal auditor, and conducted internal audits for the ongoing projects in the organization from 2010.

Internally trained in Lean six sigma and involved in project of Chinese Invention and English abstraction in 2014.

Previous Designation : Senior Executive (Quality Auditor)

Duration : From Oct 2007 to Dec. 2012


Interacting with clients regarding process for updation and assessment for abstraction and indexing of engineering patents including translation of multi-lingual patents.

Reviewing status reports from head of project management and quality manager, and taking appropriate actions accordingly.

Preparing presentation regarding input file flow, production forecast and quality trend.

Conducting Quality Analysis through cause and effect diagram, check sheet, control chart, histogram, error trend and Pareto chart.

Co-ordinating with team to perform quality assurance feedback sessions regarding quality and client feedback/assessment and updating the abstracting rules, at appropriate time.

Conducting Root Cause Analysis for both internal and external documents that do not meet quality criteria through 5Y concepts.

Conducting Failure Mode Effective analysis (FMEA) for errors analyzed during audit and resolving problems, and circulating minutes of meeting (MOM) for quality discussion to Quality managers, Managers, Project coordinators, Team leaders.

Making the QA team aware of Quality matrix and resolving all the queries by motivating team and taking informative quick decisions.

Creating strategies to mitigate those risks and take necessary measures to control the risks and close all customer complaints as well as closing findings when faced in both internal and external audits.

Preparing and circulating Metrics analysis including COQ, Overall quality metrics, and MISC activity, on monthly basis, to Quality managers and Managers.

Conducting QC Analysis through check sheet, error trend and pareto chart, etc.

Additional Roles:

Conducted Copy-editing for the technical documentations to ensure compliance with the quality measures and standards such as ISO 9001:2015 & ISO 27001:2013.

Worked partly for Book Abstraction-Concise and CNMAT projects.

Carried out training for internal ISMS/QMS auditing for projects of various teams across the organization.

Conducting training, retraining, updating, and providing feedback programs to create and deliver quality documents well ahead of the specified time.

Function role as Trainer

Trained around 300 team members involved in process of analyzing and creating abstracts for English, Chinese, Japanese and Korean patents within stipulated time period to manage project requirements related to fields such as mechanical, medical, telecommunication, computing, communication, chemical, instrumentation, industrial, power electronics, semiconductor, transportation, etc.

Managed allocated patent portfolio which involves continuous collaboration with clients, technical experts and patent analysts.

Communicated with clients regarding the process to update the rules to the team members to ensure quality training.

Trained around 40 team members involved in processing bibliographic projects for east European countries.

Previous Designation : Technical Abstractor/Technical Editor/Trainer

Organization : Domex e-Data Pvt. Ltd

Duration : From Jan 2001 to June 2007

Functional Roles:

Determining the needs of end users of technical documentation.

Analyzing technical and non-technical patents available in all world level languages to determine uniqueness of content, knowledge of claims and classification systems, for creating abstracts related to fields such as mechanical, medical, telecommunication, computing, communication, chemical, instrumentation, industrial, power electronics, semiconductor, transportation, etc.

Researching, designing, illustrating, writing, revising, and editing high quality and user-friendly documentations that meet applicable standards, for end users.

Creating and maintaining information architecture for documentations.


Team award for high productivity and quality during the time period of October to December 2013, at Scope e-knowledge pvt Ltd.

Best Team handler Award for quality section during the time period of September 2014 to June 2015, at Scope e-knowledge pvt Ltd.

Team award for management of Captive units quality in Nagercoil, salem and Vellore division during the time period of January 2014 to April 2014 at Scope-Knowledge Pvt Ltd.

Bachelor of Engineering in Electrical and Electronics Engineering

(1996-2000) - SRI MUTHUKUMURAN INSITITUTE OF TECHONOLOGY with an aggregate of 65%.

Proficiency in system tools such as MS Office.

Power point presentations

Good analytical skills with a strong passion for design and problem solving skills.

Customer focused team player with good communication and project management skills.

Capable to successfully drive through excellence, innovative and commitment in work areas.

Ability to function independently and as part of a team.

Adaptability to a changing environment quickly and easily.


Father's name : KANNAPPAN.R

Date of Birth : 25.08.1978

Nationality : INDIAN


Marital Status : MARRIED

Languages Known : ENGLISH, TAMIL and HINDI


I hereby declare that the information furnished above is true to the best of my knowledge

Date: 19/12/2019

Place: Chennai

Yours Truly,


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