Summary of skills
Motivated healthcare administrator with over four years’ experience in patient service. Monitored department activities and provided coaching and feedback to team members. Performed timekeeper functions for the healthcare department and ensured appropriate supply levels were maintained. Developed excellent instructional and communication skills in collaborating in a team with doctors, nurses, medical assistants and patients at INOVA and recreation center. Excellent problem solving and decision making skills. Acted as an advisor and educator for patients and their families. Proved on time completion of work assignment prior to deadlines. Adapted training skills, tools, and techniques to improve performance and promote development. Strong organizational skills with the proven ability to multi-task and manage high volume work flow with the experience of working within a hospital’s setting. Proficient skills in Microsoft Access, PowerPoint, Outlook, and IBM SPSS. Written and verbal fluency in English and Farsi.
George Mason University August 2018
Bachelors of Science in Community Health,
Concentration in Clinical Health Science
Northern Virginia Community College August 2015
Associate of Science, GPA 3.37, Cum Laude
INOVA, Fairfax, VA July 2019-Present
Patient Access Specialist II
●Assisted in-patient administration, preparing and conduction the in-service training. with Scheduled appointments, x-rays and hospital visits.
●Maintaining the patient confidentiality with written and verbal information, per HIPAA requirements and tracking the certification of staff.
●Ensuring that all staff upholds the code of conduct and the code of ethics, complying with laws and regulations while meeting performance metrics.
●Counseled patients on financial liability using available financial counseling tools to achieve maximum reimbursement for patient services. Verified and entered insurance information and authorization/referral requirements.
●Demonstrating the ability to collaborate, communicate, set priorities, and organize work in order to meet deadlines; while ensuring compliance with established policies and regulations within the departments.
●Assisted with overtime assessment and identified customer service issues and resolve or initiated follow-up.
●Led project teams and implements project plans in accordance with established goals and measures.
●Ensuring safe care to patients, adhering to policies, procedures, monitoring, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
INOVA, Fairfax, VA
Emergency Room Volunteer May 2016-May 2018
●Providing the emergency medical treatment in a hostile and non-hostile work environment.
●Providing lifesaving skills to patients in a hospital setting, training, and exercise environment
●Reduced the variation in care delivery. Partnered with the patients safety organization to explore identified variations when appropriate.
●Provided patients with proper sanitary tools when being administered to the ER and acted as a liaison between patients and emergency room staff.
●Transported patients to procedures, assist in discharge, patient chart, patient mail and laboratory items.
Northern Virginia Community College September 2013-August 2015
Business Office Assistant Work Study Program
Answered and scheduled phone calls within the department
Maintained office filing and storage systems, scanned and copied documents.
Developed marketing plan for revamped business office setting
Assisted with event planning and implementation in business department.
Assisted students with navigating the online enrollment certification process and questions pertaining to their courses.
Sunrise Senior Living February 2012-June 2014
Trained and supervised the information desk personnel regarding the daily operations of the Sunrise Senior Living department.
●Scheduled appointments and maintained supplies for facility.
●Collected medical history and kept patients file in system
●Explained homecare procedures, activities, and doctor instructions to family members.
●Monitored the Bistro area for refreshments, music, and cleanliness.