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Customer Service Representative, Researcher, FreelanceWriter/Editor

Dearborn, MI
April 29, 2020

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Matthew Merta

**** *******

Hamtramck, Michigan *8212

313-***-**** (Home) / 313-***-**** (Cell) /


To seek full-time employment that will best utilize my educational and work experiences. This includes writing, editing, proofreading, education, musical and historical research, automotive remarketing and titling, and customer service.


Bachelor of Science

Wayne State University, College of Education, Detroit, Michigan

Major: Speech Communications

Minor: English

Michigan Provisionary Teaching Certificate (renewable)


– Freelance Writer

January 1987 – Present

Various publications including:

* Periodicals - Fiddler Magazine, Bluegrass Now Magazine, Tri-State Bluegrass Journal, Ann Arbor Paper, Metro Times, Real Detroit Weekly, Home and Studio Recording, Camp Chase Gazette, Smoke & Fire News.

* Reference texts - Angels A to Z, Musichound Rock: The Essential Album Guide (both published by Gale Group).

* Links to sample writings can be found at .

– Senior Researcher

June 2019 – Present


Troy, Michigan

Working in primary based-fieldwork and market analysis by supporting the fact-finding efforts for various projects. Specifically, conducting in-depth-interviews (IDIs) such as competitive intelligence and higher level quantitative and qualitative telephone interviews with industry experts and assisting on multiple projects. Also providing assistance in data collection from various methods.

– Customer Resolution & Retention (formerly Mediation/Arbitration) Remarketing Coordinator

February 2012 – March 2019

Dell Inc./Modis Inc. (Contracted to Volkswagen Group of America Inc.)

Auburn Hills, Michigan

Provide customer and corporate service during arbitration cases of manufacturer’s buyback of vehicles for Volkswagen of America and Audi of America, including securing/branding of titles, ensuring buy-back vehicles are ready for auction, and ensuring customer satisfaction with replacement vehicles.

– Customer Service Representative

May 2008 – February 2012

Perot Systems/Dell Inc. (Contracted to Volkswagen Group of America Inc.)

Auburn Hills, Michigan

Provide customer service via e-mail, mail, and telephone for Volkswagen of America.

– Product Sales

June 2007 – September 2007


Fort Lauderdale, Florida

Monitoring sales of Cadbury-Schweppes soft drinks in the Detroit area for marketing purposes.

– Proofreader

July 2006 – November 2006

Addison Graphic Solutions

Southfield, Michigan

Editing of various publications, including advertisements, training manuals, and catalogs, for DaimlerChrysler Motors and other clients (department ownership transferred from BBDO Detroit).

– Proofreader

August 1999 – June 2006

BBDO Detroit

Troy, Michigan

Editing of various publications, including advertisements, training manuals, and catalogs, for DaimlerChrysler Motors.

– Associate Editor

June 1997 – December 1998

ACI International

Farmington Hills, Michigan

Editing of various publications dealing with the concrete industry, including proofreading, copy editing, page layout, and author/printer contacts.

– Associate Editor

February 1992 – June 1997

Gale Research (now Cengage Learning)

Detroit, Michigan (now Farmington Hills, Michigan)

Editing of various library reference publications, including writing, proofreading, copy editing, contributor/printer contacts, project management, and liaison for work-at-home employees.

– Educational Therapist

November 1989 – September 1991

Boys Republic

Farmington Hills, Michigan

Education and analysis of juvenile offenders in a temporary holding facility.


– Familiarity with DOS/Windows-based personal computer software, including WordPerfect, MS Word, Excel, Framemaker, Photoshop, and HTML among others.

– Member of the International Bluegrass Music Association.

– Member of Americana Music Association.

– Member of Society for the Preservation of Bluegrass Music in America.

– Member of 19th US Infantry, Company B Civil War Reenactment Group.

– Member of Michigan Fiddlers Association.

– Involved with local and national music industry as musician, manager, booking agent, publicist, and technician/repair for over 25 years.


Available upon request.

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