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Customer Service Marketing

Fereej Ibn Dirhem, Qatar
April 30, 2020

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Lovely L. Salazar

Mobile No’s: +974-******** / +974-********

Address: Doha, Qatar



*To enhance my knowledge and can provide a challenging work experience and opportunities for my career advancement.

*To be able to apply and utilize the skills I have gained in my course and work experience and also an asset to the company in achieving its goal.


• Team Leader – VIP and Luxury Department

• Outstanding service with a VIP edge.

• Excellent worldwide Luxury travel product knowledge.

• Dealing with professional tour operators.

• Documentation and tailor make package.

• Airline ticketing and Hotel reservation.

• GDS competent (Amadeus, Abacus and Galileo)

• Excellent in providing quality customer service.

• Setting and exceeding sales targets.

• Contributing positively to team operation.

• Enjoys challenging work and dedicated on achieving the best possible result.

• Excellent communication skills with a focus on customer service.

• Experience with Microsoft Office – Word, Excel and Power point. WORK EXPERIENCE

COMPANY: Regency Travel & Tours Doha, Qatar (IATA) POSITION: Team Leader VIP and Luxury Department

Main Office Branch

Sheikh Suhaim Bin Hamad St. P.O. Box 9012-

Doha,Qatar Tel#44344438/Fax#4478296

• June 04, 2010 - present

• Responsible to monitor the team for each individual quotation from our potential guest requests and avoid delay in responding.

• Rechecking the tailor made packages created for advertisement to make sure that it will materialize and properly executed.

• Provides assistance for guest who has some complaints and feedback, at the same time offering an immediate action to meet their expectations and improve our service.

• Well experience in Airline Ticketing, Hotel, Car Rentals, Sightseeing tours and other travel service and reservations.

• Assigned as a point of contact for Royal Family and High profile clientele.

• Preparing itinerary package with premium class services for Top VIP guests.

• Suggesting and up selling travel products and service that suits the guest requirements.

• Monitoring guest status and feedback during or after the trip to make sure of the guest needs.

• Creating various travel types for clients including city breaks, honeymoons, adventure travel, cruise holidays, medical service, language courses, Luxury Car Rental self drive or chauffeur service and Charter flights.

• Knowledge in GDS (Amadeus) for Hotel and Car rental reservation.

• Undergone various training and product update with other team members and management.

• Providing best competitive and cheapest rates.

• Achieving more than a specific sales target on monthly basis. COMPANY: Sparkle Holidays & Travel Corp.

POSITION: Travel Consultant

Unit 302 Mario Co Bldg. Adriatico

Street Malate Manila, Philippines

• June 16,2009 to May, 2010

• Provide an intermediary service between clients and suppliers to plan leisure and business travel arrangements.

• Preparing customized itineraries to suit the clients’ preferences and budget.

• Organizing an educational tour program for students and faculties.

• Issuing group/individual Ferry Tickets in China, Hong Kong and Macau for B2B and B2C clients.

• Issuing tickets and other relevant travel documents.

• Constructing land arrangement including hotels, guided sightseeing tour and private coach transfers.

• Assisting visa and travel documentation (passport, visa extension, Travel Insurance)

• Liaising with B2B and B2C clients over the phone or via email to discuss their travel requirements.

• Arranging a promotional techniques and prepare promotional materials for travel marketing and advertisement. COMPANY: Global link Travel & Tours

POSITION: Travel Consultant

S-36 2nd flr Harrison Plaza

Complex Malate Manila,


• June 01,2007 to June 15,2009

• Ticketing and Reservation for International and Domestic Flights using GDS - Amadeus and Abacus system.

• Undergone training of Amadeus and Abacus Reservation System

• Handling travel agents and direct passengers for Philippine domestic flights and land arrangement packages.

• Visa assistance and application direct to Embassy.

• Assisting application for new and renew of passports.

• Issuing Travel Insurance and other travel documents. COMPANY: McDonald’s Philippines, Golden Arches Corp. POSITION: Restaurant Marketing Assistant

McDonald’s United Nations

Avenue Manila, Philippines

• July 10, 2005 to June 15, 2007

• Monitoring marketing products.

• Updating product promotions.

• Working student / part time Party Host and Assistance.

• Excellent in providing Quality customer service.

• Undergone complete training for International Restaurant Marketing.

• Undergone complete module training Customer Service for International Food and Beverage Services. EDUCATION:

Tertiary: University of Lyceum

Adriatico St. Manila, Philippines

B.S. in Business Administration (University

Scholar) March 30, 2008

Best in Math club organization

Secondary: Villaroman Foundation School

Singalong, Malate Manila, Philippines

Graduated as

Valedictorian March

28, 2005

Most outstanding

student for Batch ‘05


Name: Lovely Lim Salazar

Nickname: Love

Address: 1160 Alhambra st. Ermita Manila

Contacts: +974-******** / +974-******** - Qatar

E-mail Add: / Date of birth: May 20, 1988 Age: 31

Place of birth: Cebu City Sex: Female

Height: 5’1 ft Weight: 110 lbs.

Citizenship: Filipino

Civil status: Single


1. Mr. Jaganath Pothiraj 2. Mr. Allan “Ochie” Eviota Regency Travel and Tours Head of Leisure Regency Travel and Tours Head of Operation

+974******** +974********

I hereby attest that the above information are true and correct to the best of my knowledge.

Lovely L. Salazar

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