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Customer Service Administrative Assistant

Cambridge, MA
February 25, 2020

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Stave-Been Francois

** ***** **** *** ****, Somerville, MA, 02145 617-***-**** CAREER OBJECTIVE

Motivated, organized, self-starter with a four year college degree in Biology and Business from Eastern Nazarene College, and 3-years of professional admin experience. Aiming to leverage a proven knowledge of customer service, and excellent communication and organization skills to successfully fill the role at your company. Frequently praised as detail-oriented by my peers. I can be relied upon to help your company achieve its goals. EDUCATION


Bachelor of Arts (May 2019) Major: Biology; Minor: Business SKILLS

● Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Access, Publisher, EPIC

● Excellent time management and organization skills: ability to meet deadlines and work with urgency

● Experience handling confidential client information

● Efficiently and accurately record data

● Strong analytical thinking and ability to handle multiple tasks concurrently

● Reception, Customer service, Administration

● Excellent Oral and written fluency in English, French, and Haitian Creole; understands Spanish WORK EXPERIENCE

City of Somerville Somerville, MA

Community Engagement Specialist Intern October 2015 – Present)

● Responsible for providing language access and encouraging community involvement in the Haitian community

● Coordinate meetings for mayor and elected officials

● Plan and execute informational sessions on city services including employment, housing, health, and immigration Boston Medical Center Boston, MA

Ambulatory Service Representative II October 2019- February 2020 (TEMPORARY)

● Provided general administrative support using word processing, spreadsheets, presentation software to create and edit department documents or/and presentations

● Managed physician & manager calendars, scheduled administrative appointments, answered departmental calls

● Scheduled appointments including consults, tests, in office procedure, follow-up visits and cross booking interpreters

● Collected co-payment. Created and verified Master Patient Index (MPI) and registration demographics.

● Took all phone calls and relayed important messages in a timely manner

● Administrative duties such as: handling mail, filling out forms, photocopying, faxing, preparing letters, reports, etc. Saint John Chrysostom Parish West Roxbury, MA

Administrative Assistant March 2019 - October 2019 (CONTRACT)

● Provide administrative support for priests, including travel arrangements and expense reports

● Update online bulletin board of church events; write and send newsletter

● Process UPS shipments, order office supplies, and distribute mail

● Coordinate funerals, weddings, and baptisms

● Use OSV database to keep all church records organized and up-to-date VNA Senior Living Communities Somerville, MA

Front Desk Receptionist Nov 2017 – Nov 2018 (TEMPORARY)

● Greeted all visitors, residents, family members and employers in a warm, helpful, and professional manner

● Answered incoming calls, both internal and external

● Coordinated Emergency Call System with Resident Care Supervisors

● Coordinated appointments for residents requesting transportation

● Prepared paperwork for residents being dispatched to hospital for admission and/or emergency room

● Sorted and distributed incoming mail. Ensured that the reception area is clean, neat and inviting at all times 30 River Road #3006 Somerville, MA, 02145 617-***-****

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