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Property Manager/ Administrator

Wellington, FL
February 25, 2020

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Christina Colon

Housing Supervisor - Independent Living

West Palm Beach, FL


Authorized to work in the US for any employer

Work Experience

Housing Billing Supervisor

Independent Living - West Palm Beach, FL

November 2018 to Present

Meet with new resident/family at the time of admission to review the billing process with them as to what is expected in time of their contract as well as the ACH auto pay monthly deduction enrollment. Maintains excellent customer service by building a relationship with all residents and family members/ POA, if applicable.

Manage resolutions of customer complaint logs and ensure outcomes are satisfactory to the customer. Manages and monitors all housing billing, posting payments, and receivables functions which also includes timely collection of funds based on the resident's contract. Develops and implements billing and collection procedures to ensure both are in compliance with the resident's contract as well as internal finance department control procedures and maximization of account receivables effectiveness as measured by increased collections and reduced aging. Supervises the daily work of designated employees to ensure that the month rent and other charges are accurately posted into the system and the bills are sent out in a timely manner as outlined in the resident's contract,

Handle all refund requests as outlined in the resident's contract and in accordance with State Laws and Regulations.

Prepare daily, weekly, monthly, quarterly, or annual financial postings, reconciliations, audits, and reports as needed.

Property Manager

First Service Residential - Lake Worth, FL

April 2016 to October 2018

Manage the day-to-day operations including budgeting, resident retention, vendor contracts-payments- cut checks, and community inspections

Prepare all weekly, monthly financial reports, payroll and oversee purchasing and cost tracking. Negotiate, code and approve contracts with vendors to reduce property cost Conduct market surveys to implement successful marketing strategies Manage and resolve all delinquency issues, process renewals, coordinate move-ins and move-outs Monitor all aspects of the property operations to ensure that the highest level of customer service is provided

Property Manager

Havenbrook Homes - Boynton Beach, FL

March 2015 to April 2016

Manage a portfolio of 311 homes

Provide excellent resident service; generate work orders directed to vendors and maintenance staff Obtain estimates/invoices for repairs; generate and track service orders; coordinate contractor services Sort, code and ensure accuracy and compliance with contracts of all property invoices Ensure maintenance and property appearance is in the highest possible standards within company guidelines

Assist in the timely execution of property renovations, inspections and contractor work orders Coordinate resident move-ins/move-outs; process deposit accounting; enter/approve vendor invoices Assist in preparation of transaction related documents; monthly and annual reports Onsite Property Manager

Fairfield Residential - Deerfield Beach, FL

October 2011 to February 2015

Communicate regularly with tenants, contractors, vendors, and maintenance staff Supervise on-site operations; record keeping and procedure Train/Mentor leasing staff; audit resident files for accuracy; complete move-in applications and leases Process weekly traffic activity and accounting month end reports Prepare lease renewals; monitor Insurance recertification and resident's water balance Post rent in Yardi; eviction processing; reduce accounts receivable Process three, seven-day notices, balance due notices, NSF fees; deposit accounting Enter purchase orders for PO; approve invoices for payment Leasing Consultant

ZRS Management - Fort Lauderdale, FL

March 2007 to September 2011

Greet and qualify prospects

Inspect models; monitor availability "market ready" apartments Assist with processing commercial retail renewals, work orders and vendor invoices Demonstrate community amenities, apartment model; apply product knowledge to clients' needs by communicating the features and benefits; Close the sale Education

St. Raymond Academy High School - Bronx, NY


Florida Career College - Hollywood, FL


Billing, claims, Accounts Receivable, Collections

Additional Information


Real Estate/Property Management, Sales, Leasing/Rentals, Yardi, Excellent Customer Service, Eviction Processing, Three/Seven Day Notices, Onesite/Realpage, Yardi, AMSI, Microsoft Office-Excel, Yieldstar/ LRO Pricing, Rent Collections, Payroll, FL Notary

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