Management professional with 16 years’ experience in the automobile dealership industry, including General sales management, finance and production management, and New/Used car management. Background includes the establishment of programs and in-depth training to increase sales, improve productivity, reduce costs, and enhance customer relations. Secure a higher penetration for finance products, including warranties, credit life, disability, and finance interest rates. Earned a master's degree in finance.
As General Sales Manager
●Directly responsible for profitability of sales and finance department.
●Hold weekly/daily meetings for sales and management.
●Increased overall dealership profit every month.
●Consistently achieved over 100% of monthly quota.
●Create marketing campaigns using various strategies.
●Define, implement and execute short term and long term goals.
●Recruit, hire, train and motivate a staff of twelve.
●Perform weekly "one on one" and group training.
●Negotiate with vendors.
●Prospect for new business using targeted customer lists.
●Strategize and execute transactions from beginning to end.
●Stay aware and learn trends of competition.
●Maintain knowledge of market conditions and act accordingly.
●Maintain customer satisfaction at or above 98%
●Conducted appraisals, directed the reconditioning of trade-in vehicles for
●Desk New and Used Car Deals.
●Close deals and getting involved early in every deal.
●Assist in buying and selling pre-owned inventory via auction and wholesale
As Finance Manager
●Work directly with banks to secure financing (prime and subprime
●Work directly with management and sales team to maximize all
●Build customer relationships to build repeat business and increase our department sales.
●Responsibilities include the following: Implement dealership policies
and procedures. Adhere to a standard of professional ethics and legal
●Interact with sales staff and train on how to do proper FI TOs.
●Structure deals in accordance with lender and dealership guidelines. Perform credit interview, prepare credit application.
●Verify accuracy of all material information on the credit application
and submit to lender.
●Disclose financial information to customers,
●Maintain good lender relations. Maintain a lender guide of programs
you are currently using and obtain a working knowledge of them.
●Evaluate new lender programs.
●Analyze credit reports; be able to recognize a conventional deal.
●Prepare weekly and monthly reports as requested by management. Prepare DealerTrack Menu with products to maximize PVR and Product Penetration.
As Used Car Manager
●Attend Sales and Management meetings.
●Meet and exceed monthly sales goals.
●Desk new and pre-owned deals.
●Control wholesale profit/loss
●Buy cars through online auctions and physical auction.
●Hold weekly meetings.
●Managed the detail/porters.
●Maintained relationship with vendors and wholesalers.
General Sales Manager Donley Ford-Lincoln 04/2019 - Present
Used Car Manager Bedford Nissan 03/2018 – 04/2019
New Car Manager Liberty Ford 02/2017 – 03/2018
UCM/Finance Manager Bill Doraty Kia 07/2015 – 01/2017
General Sales Manager Ken Ganley Nissan Medina OH 10/2009 – 06/2015
Finance/Desk Manager Norris Chevy Buick 08/2004 – 09/2009
●JM&A Group Finance & Sales Manager courses.
●Innovative professional with 10 years of progressive experience within
the automobile sales industry.
●Skills to drive business growth, capitalize on new revenue potential.
●Manage all aspects of daily business operations.
●Expertise in new and used vehicle sales and pricing strategies, client
relations used vehicle purchasing.
●Recruiting and staff training, supervision, motivation and mentoring.
●Proactive leader with refined business acumen and exemplary people
●Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.
●Exceptional leadership, organizational, oral/written communication,
interpersonal, analytical, and problem resolution skills.
●Thrive in both independent and collaborative work environments.
●Proficient in the use of various computer programs and applications
including Reynolds & Reynolds, Frazer and ADP.
Wooster High School Wooster OH Class of 2004
WCSCC (I.T. Media) Smithville OH 2002 – 2004
Kaplan University Finance (Online) 2012 - 2013
References available upon request.