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Social Media Customer Service

Location:
Cairo, Cairo Governorate, Egypt
Posted:
February 25, 2020

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Resume:

Sally Aly

Internal communication

M:010********

Address: Maadi, Cairo, Egypt

Email: adbzaj@r.postjobfree.com

In: linkedin.com/in/sally-sheta-628b2a35

Summary

Enthusiastic & energetic to make sure employees are kept informed and motivated. Creatively using several channels of communication such as a staff intranet, email,newsletters, boards & Contests. Collaborately working closely with management, HR & different departments .Keep employees updated with organizational messages .Managing events, financials & department budget. Negotiating with external vendors & efficiently handling administrative tasks Work Experience

2017-Present

Project coordinator...Dcarbon Egypt

- Handling CEO calendar & all required requests

- Coordinating trainings taking place during the year from registering them online, sending invitations,handling their material, giveaways,catering,surveys & making sure they receive their online certificate

-Posting required vacancies & filtering CVs along with scheduling them for interviews & providing CVs

-Managing website & Social media with Marketing specialist

-Following upon Business support & R&D specialists to make sure they are achieving their target

-Handling all required editing using photoshop & print outs 2009 - 2017

Internal Communication… Vodafone

Developing a strategic internal communication plan that ensures the employees are feeling aware & empowered. Ensure developing new and innovative communication channels Make sure all the engagement productions and communications are in alignment with the Vodafone brand guideline.

Ensure production of periodical communication that contains all needed messages from management as two way communication tools .Ensure organizational initiatives and projects are successfully communicated to employees

Plan, edit and write content for a variety of internal communications tools. Ensure internal communications messages are consistent across all departments

Efficiently managing and owning all planned and unplanned events end to end (Eid celebrations, contests, Roadshow).

Maintain a good relationship with the existing vendors that we deal with, handling their payment requests through shopping carts.

Own the organization of Ramadan experience activities in coordination with other departments within the allocated budget. Managing the recognition program & its budget

2006 - 2008

Knowledge management… Vodafone

Owning the development of employees info through coordinating training to manage the gap commercial information

Proposing new training required for the employees to make sure that the information is consistent across all the employees based on the received reports from MIS & quality team

Responding to all employees inquiries to cover all missing information & make sure that the information portal is regularly updated with new information

Implementing Calibration for all employee to test their knowledge & work upon the results

Responsible for the new comers from mentoring period till login date to insure accounts are created for them and observing with well qualified agents 2003 - 2006

Customer Service- Premium… Vodafone

• Handling premium customers’ inquiries & complaints and directing them toward the right channels.

• Provide external customers with accurate and timely information. 2002

Translator… New Concord For Tourism and Development Company

• Translating all required documents to support business for better work flow Skills & competences

• Excellent communication and presentation skills

• Able to efficiently handle clients on phone

• Have a great respect for different cultures

• Fast learner and able to acquire new skills.

• Excellent command of written and spoken English

• Excellent strategic thinking,

• Event management

• Excellent problem solving and Negotiation

• Dynamic, proactive & results oriented

• Handling Administration tasks

Languages

• Arabic: mother tongue English :excellent

Education

1998 -2002

Ain Shams university… Al-Alsun faculty

Certificates

Full training for Photoshop program. Emotional intelligence training.

Project management. Presentations skills.

Strategic thinking

COMPUTER SKILLS

Word, power point, Excel & Photoshop

Achievements

Acting as a project owner for many projects achieving great success :

-Coordinating Ramadan experience achieving high satisfaction survey results with budget saving

-Implementing turning point project in coordination with HR & management & all involved stakeholders

-Implementing Customer experience excellence project

Handling budget efficiently &Proactively and creatively think of out of the box methods to reduce our cost

Acting as Event managers for many internal events :

-Arranging Roadshow for 3000 employees with outstanding satisfactory results

Ensure that all our Communications are Positive with all stakeholders



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