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Customer Service Manager

Location:
Portage la Prairie, MB, Canada
Posted:
February 26, 2020

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Resume:

Kevin McMullen

** ******* ******

Southport, MB R0H 1N1

Cell: 204-***-**** Email: adbz5d@r.postjobfree.com

Objective: To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. Qualification/Summary Highlights:

Over 20 years experience in farming as a Shop/Field Manager Over 15 years supervisory and management experience Strong analytical and problem solving skills

Proficient in Microsoft Office products

Able to work independently with limited direction as well as participant in a team setting Excellent communication skills both verbal and written Effective time management skills utilized to meet deadlines Able to work in a fast paced organization

Experience:

Prairie Flax, Operations Support Coordinator

Portage la Prairie, MB March – June 2019

Responsibilities:

This position combine aspects of administrative collaborator, customer service collaborator and operations collaborator

The general role is to help ensure that the operations and customer service are as effective and efficient as possible. This would involve reviewing the processes in place and assessing, to determine ways to improve service. Of primary importance is ensuring that the business operates efficiently while also meeting customer needs

Other responsibilities include answering customer inquiries, assisting with operations processes and recruitment of staff

Meseyton Construction, Dispatch Supervisor

Portage la Prairie, MB February 2017 – February 2019 Responsibilities:

Managing the safety standards and company policies when operating machinery and other equipment

Oversight and management of all shop department functions through

Supervision and leadership of shop staff, including regular meetings and issue resolution.

Organization and timeline determination for repairs, preventative maintenance and safeties

Prioritization of critical work to minimize job downtime

Liaison with third-party vendors for fleet and shop work

Initiation and ownership of accurate Work Orders

Assurance of quality on completed fleet work

Meseyton Construction Responsibilities Cont’d

Interactions and direction for Parts Department staff to ensure parts are on hand for upcoming and repeat work

Maintenance and use of fleet records in Manager Plus software

Ensuring interior and exterior cleanliness of fleet vehicles

Organization of yard, fleet parking and attachments Connery Riverdale Farms, Field/Shop Manager

Portage la Prairie, MB June 1994 – January 2017

Responsibilities:

Carry out equipment modifications to improve product quality and reduce downtime

Problems solve, analyze and identify

Timely and accurate completion of all paper work on repairs and preventative maintenance

Assist in continuous equipment improvement.

Assisting with seed deliveries and crop inputs

Assist with placing and monitoring field trials

Assist with visits to retailers and growers

Assisting in field signage programs

Following policies and procedures to ensure personal safety and the safety of others

Other duties and projects as required

CN Rail, Supervisor

Winnipeg, MB May 1979 – June 1993

Responsibilities:

Manage transportation operations, including compliance with safe work procedures and practices as well as deliver a high level of productivity and customer service

Lead people with clear direction and goals and provide coaching and guidance to employees through regular monitoring of employee performance

Apply collective agreement(s) and company policies when carrying out duties, including managing and coaching employees, conducting investigations, recommending corrective action, and responding to grievances

Responsible for track inspection and repairs as well as replacing rails, ties, switches and ballast REFERENCES UPON REQUEST



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