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Customer Service Mechanic

Scarborough, ON, Canada
February 25, 2020

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Sunil B. Kadam

Address: *** ******* ****, ***********, ** M1K 3V2



Linkedin – Truck and Coach Mechanic/ Automotive Technician/Mechanic Over 10 Years of Engine, Gear Box, transmission, Brake system and Suspension Specialization experience

Highly skilled and dependable with hands-on experience and excellent training to perform service, diagnostics, and repairs on domestic and imported automobiles & trucks.

Good exposure on the India’s Largest Bus Public Transport system BEST (Bombay Electric Supply and Transport) with expertise on Ashok Leyland Viking BS Series, Cheetah BS Series, Ashok Leyland Viking BS Series, and CNG Buses as well as Petrol Engine cars and Light Motor Vehicles.

Contribute to repeat and referral business through strong public-solving skills and commitment to top-quality workmanship and excellent customer service.

Expert in interpreting technical specifications, testing and maintenance of Brake system, Suspension and Steering. Provide leadership to other mechanics to increase repair accuracy, minimize lost time, and ensure safety compliance.

Participate in continuous training & professional development activities to maintain current knowledge of rapidly advancing automotive technologies. Expertise on Ashok Leyland- Hino Engine and TATA Motors Certified -1613 Cummins engine/407/TATA Spacio/ Mahindra Jeeps &Tractors Automotive Mechanic Education: National Council of Training for Vocational Trade Certified- INDIA B.Tech (Mechanical) - Rajasthan University, India – Pursuing Trainings:

National Council of Training for Vocational Trades - BEST.

Certified 1613 Cummins Engine - TATA Motors.

Computer Hardware and Networking

Areas of Expertise:


Viking BS Series, Cheetah BS Series, Ashok Leyland Viking BS Series, Cheetah BS Series, Double Decker

and Vestibule - BSIII Buses and TATA trucks.

LMV - Honda city, Accord, Toyota Quails, Corolla, Mahindra & Mahindra Jeep, TATA Sumo, Sierra and Estate. Computer - Maintenance of Computer systems, Installing O/S Windows XP, Windows 2000. Structured cabling, Internet, Network TCP/IP configurations.

Work Experience: - Bombay Electric Supply and Transportation Undertaking, Mumbai, India Period: - March 1994 till August 2012

BEST is largest city Transportation Company in India servicing over 4,500,000 commuters daily. Website-

Supervise four full-time mechanics and two apprentices in troubleshooting, diagnosing, and repairing a wide variety of makes and models.

Manage day-to-day schedule and operations of repair shop, maintaining strong focus on quality workmanship and customer service. Evaluate accuracy of diagnoses and approve recommended repairs.

Complete records, warranty documentation, and ensure proper maintenance of tools and equipment.

Meet face-face with customers to provide estimates and explain repairs.

Conducted automotive inspections, diagnostics, repairs on Buses, trucks, Cars and variety of mechanical equipment’s to include engines, ignition, fuel systems, injectors, clutch & transmission, brake, wheel, front and rear suspension, steering, electrical systems, road test, air conditioner.

Maintained accurate hours and repair records.

Key Accomplishments:

• Integral in establishing service and repair shop grounded on high-quality workmanship by providing strong leadership and motivation to junior mechanics and apprentices.

• Led service and repair shop in achieving two nationally recognized service excellence awards for quality of work and commitment to the customer service.

• Built solid reputation as highly skilled and quality-driven mechanic; entrusted with increased responsibility, often supervising other mechanics.

• Recognized by management for expertise and often called upon for recommendations; provided valuable guidance that led to avoidance of lost time and damaged parts.

• Maintained constant dedication to quality, maximized accuracy, and ensured the jobs were completed correctly the first time.

Equipment Used:

Hydraulic press, Drill machine, Jack Techometer for rpm testing Strobescope for engine timing adjustment Landy Renze for calibrating gas engine Dial gauge for rotary pump adjustment Fuel Injection pump calibrating machine function Varnior caliper and microscope H.R.D. tester for battery Extra-Curricular Activities & Interests:

Won the First prize in Judo Karate in INTERSCHOOL competition

Willing to relocate anywhere in Canada.

References Available on Request.

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