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Customer Service Administrative Assistant

Location:
Lafayette, LA
Posted:
February 24, 2020

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Resume:

CAROL PERRO

PO Box ***** · 337-***-**** · adbywa@r.postjobfree.com

Experienced administrative and communications professional seeking marketing, human resources, crisis and/or asset management role.

EXPERIENCE:

OCTOBER 2018 – NOVEMBER 2019

COLLECTION SPECIALIST,

COASTAL CHEMICAL COMPANY

Identified level of risk, recognizing red flags and informing management to ensure the appropriate escalation steps were taken

Negotiated short-term payment plans for customers with inability to pay full amount, offering great customer service

Facilitated daily office duties, including handling all incoming calls, leading to one-call resolution whenever possible

Managed customer accounts, incorporating innovative solutions to problems and exemplifying outstanding customer service

FEBRUARY 2018 – JUNE 2018

CUSTOMER SERVICE AGENT,

AVIS BUDGET GROUP

Assisted customers with vehicle rentals via phone or in-person at front counter Educated customers on variety of vehicle options offered

Promoted and sold new products and services

NOVEMBER 2017 – APRIL 2018

ADMINISTRATIVE HR,

SCHUMACHER CLINICAL PARTNERS

Prepared and organized I-9 documents for audit

Performed I-9 audit for 2017

Managed filing system

TEMPORARY ASSIGNMENT

ADMINISTRATIVE HR ASSISTANT,

SECURITAS SECURITY/APPLE ONE

Reviewed daily list from overnight applications

Prescreen interviews of all applicants and decided if they would move forward in the hiring process

Scheduled interviews for all applications

Facilitated daily office duties

November 2010- September 2015

ADMINISTRATIVE ASSISTANT,

NABORS OFFSHORE CORPORATION

Screened and processed telephone inquiries to the quality and marketing departments

Maintained up-to-date files, including correspondence, contracts, bids, and other records, Worked closely with the quality department, creating and maintaining databases as required and provides reports from the databases as required by the quality department

Worked with the RMS Coordinator updating Quality Management System manuals, coordinates the issuance of the quarterly revisions and ensures the return of document transmittal sheets

Handled controlled documents, specifically confidential and non-routine information and assisted with inventory

Assisted the receiving clerk with invoices and answering phone lines along with addressing vendors and visitors



Contact this candidate