Jacksonville Fl *****
Florida Blue - Technical support engineer
Jacksonville Florida Aug 2019 - Current
● Taking incoming calls from internal users on passwords
● Maintaining various services for end users such as hard and soft tokens for external access
● Performing general troubleshooting on issues such as internal websites to monitors and headphones.
Microsoft - TSE / Critical situation engineer
Lake Mary FL Aug 2018- July 2019
● Had 5 week training period from microsoft for position.
● Working primarily premier level severity A cases, tier 3 escalations and root cause analysis cases
● Provided support for premier customers such as Goldman Sachs, Fox Entertainment Group, Walmart, and the House of Representatives.
● Assisted colleagues with various degrees of troubleshooting ranging from issue with policy and procedure on our end, to complex technical issues. IT Authorities Service Desk Analyst
Tampa FL May 2018 - July 2018
● Handled incoming user calls for technical assistance with Coca-Cola Enterprises
● Assisted colleagues with various security and technical issues that arose with Coca Cola production sites and employees
Education and Achievements:
● Comp TIA ++ 2016 MS Networking Certification, MS Office 2010 Certification
● Adobe Photoshop, InDesign, Illustrator Certification
● UCF - College Coursework; Computer Science I, Security in Computing, Intro to Database References
● Lonny Stevens - Microsoft Critical support engineer
● Kevin Boggs - Technical Lead
● Jason Weisboro - Fellow Technical Support engineer