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Engineer Technical Support

Jacksonville, FL
February 24, 2020

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Jacksonville Fl *****


Dominic Iovino

Work Experience

Florida Blue - Technical support engineer

Jacksonville Florida Aug 2019 - Current

● Taking incoming calls from internal users on passwords

● Maintaining various services for end users such as hard and soft tokens for external access

● Performing general troubleshooting on issues such as internal websites to monitors and headphones.

Microsoft - TSE / Critical situation engineer

Lake Mary FL Aug 2018- July 2019

● Had 5 week training period from microsoft for position.

● Working primarily premier level severity A cases, tier 3 escalations and root cause analysis cases

● Provided support for premier customers such as Goldman Sachs, Fox Entertainment Group, Walmart, and the House of Representatives.

● Assisted colleagues with various degrees of troubleshooting ranging from issue with policy and procedure on our end, to complex technical issues. IT Authorities Service Desk Analyst

Tampa FL May 2018 - July 2018

● Handled incoming user calls for technical assistance with Coca-Cola Enterprises

● Assisted colleagues with various security and technical issues that arose with Coca Cola production sites and employees

Education and Achievements:

● Comp TIA ++ 2016 MS Networking Certification, MS Office 2010 Certification

● Adobe Photoshop, InDesign, Illustrator Certification

● UCF - College Coursework; Computer Science I, Security in Computing, Intro to Database References

● Lonny Stevens - Microsoft Critical support engineer

● Kevin Boggs - Technical Lead


● Jason Weisboro - Fellow Technical Support engineer


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