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Assistant Service Manager

Location:
Mumbai, Maharashtra, India
Posted:
February 24, 2020

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Resume:

bipin sabale

Mobile: +91-773******* Email: adbygo@r.postjobfree.com

Address: ***, ***** ******, **** ** 8D, Sec-19, Kamothe, Navi Mumbai, 400 209.

Target Sector: RFID projects / R&D / Technical Sales support

Technical Manager / Project Manager

Expert professional in business development, planning and executing business strategies, master in developing new market channels and building strong relationships with managers, customers and industry leaders.

Profile Highlights

Requirement Analysis & Integration

Estimation & Cost Control

Process Improvement

Product Development & Technical Support

Risk Mitigation & Control

Reporting & Documentation

Functional Specifications

Vendor Management

Change Control

Scope & Release Management

Liaising & Coordination

High-performing Electronic engineer with 19 years of experience in project management from conception to completion.

Proven achiever who is committed to aligning technology and business to generate cost-effective solutions and deliver multiple, mission-critical projects on time and within budget.

Skilled performer who avoids scope-creep by balancing business- and tech-side needs with realistic project commitment and common sense while leading projects to successful completion that exceeds expectation.

Compassionate yet demanding leader/mentor who has guided vendors.

Optimistic, imaginative, hard-working self-starter cited by senior management for exceptional multitasking ability.

Enjoy brainstorming the merits of new ideas, establishing a direction, and proceeding with resolve.

A quiet achiever, quick learner, encouraging mentor, and decisive problem-solver.

Coordinate and direct teams involved in automation projects, with an emphasis on learning solutions and end-user support for enterprise resourcing implementation.

Demonstrated record of success in facilities expansion, and technological implementations in engineering sector.

Technical Skills

Experience in RF/ RFID Projects based on Technical Support & Projects.

Commissioning of RF / RFID equipment’s.

Commissioning of Industrial CIJ Printer, LASER, DOD, TTO & LCM.

Execution of different RFID Sales projects.

100% Equipment QC of Imported equipment’s, Site Survey for project execution.

Revenue generation from Technical Sales .

Commissioning, Repair, Calibration and Maintenance of Electrical, Electronic, Mechanical Instruments which are mostly used in Manufacturing industry / Power plants.

Sales project management and delivery.

Team Management

Training and Technical Support in India & other different countries (remotely & Physically) to sales & service team.

Career Graph

Checkpoint Systems India Pvt Ltd.

Assistant Service Manager (Apr 2010 – Till date)

Work outline:

Work with retail brands in providing RF / RFID solution to curb overall shrinkage.

Develop new technical solutions, Ideas in support to sales in Major City along with tier II & tier 3 cities.

Generating service revenue from existing customers by selling Technical sale like AMC’s, Spares, software and generate business with the existing key accounts.

Plan technical project success retailed activities such as commissioning and providing RFID solutions, Demos, Training to the clients to create additional value etc.

Managing different new projects & working to deliver it successfully in the support to sales.

Handling technical team to provide technical support customers on time with correct the solutions.

Reducing repeat service calls and increase FTF (first time fix) by providing Technical Support by prioritising field support requirements.

Perfect solutions & To maintain an excellent client relationship with existing and potential client.

Educating the customer about product functionality along with the ROI in incorporating the product

Providing Tech sales Support for RF/RFID solution to clients with shrinkage issues created by ORC’s.

Managing customer service/ sales support of India, MEA & south Asia also generating service revenues.

Providing best technical support to stop sales return wherein FS engineer couldn’t and Zero % sales returned due to technical issue in last 8 years.

Coordinating with the R&D / APAC Technical team for special projects, technical support, which requires customization.

Supporting marketing activities by attending trade shows, conferences and other marketing events.

Videojet Technologies India Pvt. Ltd, Mumbai

Asst. Manager-Technical Support. (Apr 2004 – Mar 2010)

Work outline:

Joined organization as FSE in Apr 2004 and promoted as Tech Support Engg – All India in Nov 2006

Again promoted Sr. Tech Support Engg. In May 2008 and Asst. Manager Technical support in May 2009.

Work with management team to identify& evaluate value clients for service revenue, new target clients

Work with management team to develop and implement strategic Technical Sales plan

Identify and evaluate specific new profitable business / project opportunities in various sectors

Achieve own technical sales target and lead team to achieve team target and/or overall company target

Initiate and complete proposals and presentation for new business opportunities

Work with internal teams to deliver outstanding presentation to capture profitable business opportunity

To maintain an excellent client relationship with existing and potential client

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Technical support to special application team for multiple projects at different locations.

Conduct all product / technical training to newly joined engineers & refreshment training to experienced engineers for commissioning, Demo installations and troubleshooting to recent imported products and RMA.

Work with team for IC programming, PCB repairing, refurbishing sales returned machine’s etc.

Logo creation for sales support and success results with CIJ, LASER, DOD, LCM print samples by adjusting DPI & CPI in templates according to speed.

Making technical presentations and demonstrating how a product meets client needs.

Detection Instrument’s (India) Pvt. Ltd. Mahape Mumbai.

Service Technician (Dec 2003 – March 2004)

Work outline:

Visiting the site for instruments calibration and repairing of gas detection system.

Providing pre-sales technical assistance and product education.

Developing long-term relationships with clients, through managing and interpreting their requirements.

Searching for new clients who might benefit from company products or services and maximizing client potential in designated regions.

Negotiating tender and contract terms and conditions to meet both client and company needs.

Working on after-sales support project services and providing technical back up as required by arranging and carrying out product training.

Meeting regular technical sales targets and coordinating sales projects.

PCB repairing, testing & calibration.

QRICS CALIBRATION LAB. PVT. LTD. PUNE

Marketing Representative (Mumbai) (Apr 2003 – Nov 2003)

Work Outline:

Achieve own technical sales target by selling company products.

Work with internal teams to get customer data and coordinate with clients to fix business meeting

Visit different manufacturing factories, LAB’s to get bulk order of electro-mechanical instruments for Repairing and calibration.

Facilitate acquisitions and propose indent for various system devices.

Payment follow-up, report preparation, Instrument training & testing

INTERNATIONAL INDUSTRIAL SPRING

Production Engineer (Mumbai) (Nov 2002 – Mar 2003)

Work Outline:

Monitoring team of 25 to achieve daily manufacturing target given.

Work with internal teams and lead to control daily production.

Conduct internal quality audits & prepare documentation for ISO certification.

Hold multifaceted responsibilities like planning, designing, inspection and Commissioning

Mobilize team of vendors for project execution.

Orchestrate and deal with the Post Project support.

Channel third party integration.

TATA POWER COMPANY LTD, TROMBAY, MUMBAI.

Apprentice (Mumbai) (Oct 2001 – Oct 2002)

Work Outline:

Work with skilled staffs and experienced to repair & calibration of mechanical, electrical, pressure, flow, level, temperature, recorder etc different types of instruments on the thermal power plant.

UNITREAD ENGINEERING PVT. LTD

Quality Control Engineer (Pune) (Sep 2000 – May 2001)

Work Outline:

Coordinating with the design team for drawings & measurements.

Work with vendors for requirements, timely delivery, Quality improvement, Final inspection, Instrument repairing & calibration from lab for projects and audits.

Control daily pre-sale inspection and generate report

Projects:

RFID implement & Execution (Feb 2019 to April 2019)

Role: SPOC & Trainer

Team Size: 14

Client: Landmark Group Limited, Kingdom of Saudi Arabia.

RFID Commissioning & Inventory Management (Jen 2016 to Aug 2016)

Role: Project In charge

Team Size: 18

Client: Future Retail Limited, Mumbai.

RFID Overhead Commissioning & Execution (Sep 2017 to Sep 2017)

Role: Project Incharge

Team Size: 4

Client: Decathlon, Bangalore.

RF labels Bulk deactivation Commissioning (May 2015 to June 2015)

Role: Project Incharge

Team Size: 4

Client: Celio Fashion, Bhiwandi

High Speed printing in Soap Manufacturing plant (OCT 2008 to DEC 2008)

Role: Project - Technical Engineer.

Team Size: 6

Client: Hindustan Unilever Limited. Gandhi Dham (GJ)

Gas Leakage Detection (Dec 2003 to Mar 2008)

Role: Technician- Projects.

Team Size: 12

Client: IOCL, Uran, Mumbai, Reliance Chemical plant Nagothane & Patalganga, Raigad.

Project

Responsibility:

Planning project as per drawing approved by Client.

Finalizing vendor and mobilizing team to execute the project.

Facilitate Inspection by having regular walk-down with clients.

Assist the commissioning engineer with commissioning procedure.

Trainings & Workshops

Workshop on Leadership and Time management at VIPL MBP, Mahape.

CCTV IVMS training by HIKVISION at Vasai, Mumbai (2 days).

Education

Bachelor In Technology from in Electronics & Telecommunication

Diploma In Instrumentation, Computer Technology, Electronic technology.

N.C.T.V.T. In Mumbai In Mumbai

ITI (Instrument Mechanic), Satara

Personal Particulars

Date of birth: 21st March 1983; Languages Known: English, Hindi, and Marathi.



Contact this candidate