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Sales Customer Service

St. Louis, MO
February 25, 2020

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Bryan Sorensen

Search Solution Group



Seeking long term management, sales or other position with advancement opportunities in a company requiring a responsible detail-oriented person overseeing highly motivated personnel with similar objectives. QUALIFICATIONS

Extensive experience within a dealership environment: Ford, GM, Dodge Responsibilities and positions include: Sales Management, Parts and Service Director, Dealer Principle Service Advisor, Shop Foreman, Lead Technician, Service Writer, Service Advisor, Warranty Submission Technician Specialist, Parts Department Sales, Sales Associate PROFESSIONAL EXPERIENCE

Toycen Auto Group, Ladysmith, WI 2016 - Present

General Manager

Duties include:

• Overall management and supervision of multi-departmental operations

• 50+ direct reports – scheduling, onboarding, hire/fire, training

• Cross-functional supervision of departments including but not limited to:

- Parts and Service

- Sales

- Finance

- Wholesale

- Inventory

- Warranty

- Distribution

Swant Graber Auto Group, Barron, WI 2007- 2016

Sales Manager

Duties include:

• All aspects of new/used inventory

• Staff management of Sales,F&I, and Reconditioning Departments

• Our current team has taken this auto group to record level profits in all three departments listed previously which caused the company to outgrow its buildings and expand Johnson Motors, Menomonie, WI 2004 - 2007

Service Manager

Duties include:

• All-encompassing aspects of operations of the service department

- Service Advisor

- Fixed Operations

- Warranty Administration

Don Johnson Ford Auto Group, Hayward, WI 2001 - 2004 Parts and Service Director

Duties include:

• All aspects of parts and service as well as fixed operations, all non-sales related management including dealer principal duties and general management.

- Customer service and satisfaction

- Parts and Service Management – Masters Certification

- Fixed Operations Management

- Warranty Administrations

- Service Advisement

- Ford and Mercury Sales Consultant

Link Brothers Ford Inc., Rice Lake, WI 1996 - 2001 Service Manager/Service Director

Duties include:

• Responsible for overall departmental performance

- Technician and installer management

- Customer service and satisfaction – improved rating

- Parts department and inventory

- Blue Oval Certification

- Increased service department efficiency

- Contributed to the reception of the Chairman’s Award (Ford Motor Company’s highest award and recognition for customer service excellence)

Nielson Ford, Bloomer, WI 1994 - 1996

Service Technician

Performance Auto, Weyerhaeuser, WI 1992 - 1994

Production Supervisor


Associates Degree, Auto Mechanics

Wisconsin Indianhead Technical College – Rice Lake, WI High School Diploma

Frederick Weyerhaeuser High School – Weyerhaeuser, WI

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